Triduum Healthcare Services, Inc in Detroit, MI

Pros

• Plum Health delivers exceptional care that makes patients feel heard and valued.
• The team offers text and email communication seven days a week and responds quickly.
• They can fit patients in for a visit within 24 hours in case of emergencies and never rush appointments.
• The doctors, including Dr. Raquel Orlich and Dr. Paul Thomas, are repeatedly described as kind, thorough, and highly supportive.
• The membership model is praised for affordability, transparency on costs, and included testing, with access to medications at wholesale prices.
• Plum Health builds personal, long-term doctor?patient relationships where patients feel safe and empowered.
• The on-site pharmacy and low-cost medications are highly valued as practical benefits.
• The practice is viewed as a revolutionary, patient-led approach to primary care that improves access and outcomes, especially for uninsured or underinsured individuals.
• Staff are consistently described as friendly, professional, and going above and beyond for patients.

Cons

• The reviewer felt gaslighted by Dr. Paul after sharing their experience.
• The reviewer found Plum Health's cancellation policy misleading and burdensome, leaving them on the hook for extra payments.
• The reviewer criticized the Atlas app as buggy and time-wasting, forcing them to call for help.
• The reviewer considered Plum Health membership expensive with low value relative to alternatives.
• The reviewer felt uncomfortable with Dr. Paul during a one-time visit, perceiving intimidation about paying or joining.
• The reviewer claimed Dr. Paul was manipulative and coercive in soliciting five-star reviews.
• The reviewer criticized corporate ownership, saying doctors under corporate umbrellas cannot give clear answers and care is limited to that system.
• The reviewer had an awful experience with Dr. Rabaut.

Review

This Detroit-primary care model is best suited for families and individuals who want a relationship-first, guidance-driven approach to health care. It suits those who value long, unrushed visits, transparent conversations, and a doctor who remains accessible through text or email for questions and tweaks to the care plan. The model works especially well for people who lack robust insurance or who want predictable costs, because it pairs a monthly membership with discounted labs, imaging, and medications, plus same- or next-day access when issues arise. The care teams led by physicians who emphasize listening, patient education, and shared decision-making create a durable foundation for ongoing wellness, not a one-off triage. It is a system designed around transparency, personal accountability, and hands-on involvement from both patient and clinician.

Those who should consider alternatives are the ones who rely on traditional insurance-based primary care or who dislike subscription-style pricing. The reviews show a clear split: for some, the $75-per-month membership and the accompanying access deliver outstanding value; for others, the same structure feels misaligned with what they actually need or spend. A few patients report frustration with minimum-term or cancellation terms, and some felt the per-visit value did not justify the ongoing cost when testing or intensive care was not required. Those who expect standard insurance coverage to cover routine visits with minimal out-of-pocket expense may find the model less attractive. In short, if a conventional copay-and-visit paradigm feels more predictable, alternatives may be preferable.

The strongest pros are concrete and meaningful in daily life. The clinics' ability to schedule same- or next-day visits, the extended appointment times, and the absence of pressurized, rushed encounters consistently reduce the anxiety many feel about health care. The model emphasizes relationship-building - patients report feeling heard, understood, and actively involved in treatment decisions. Direct physician access via text or email shortens response times and improves follow-through on tests and referrals. On-site pharmacy options and discounted medications further amplify the practical savings, especially for families managing chronic conditions. The overall experience often translates into measurable health improvements, with patients describing weight loss, better lab results, and more control over health trajectories.

That said, the approach is not without variability. The strongest care stories come from patients who align with the core physicians - Dr. Rabaut, Dr. Orlich, and Dr. Paul - who invest time, share current research, and maintain high responsiveness. Yet a few reviewers recount less favorable interactions or concerns about consistency across providers. One or two accounts mention uncomfortable dynamics or perceived pressure related to the enrollment model, while others highlight occasional administrative or app-related friction. For those balancing expectations, it is essential to understand that care can feel dramatically different depending on which physician, nurse, or staff member is on the appointment slate that day.

Cost tension remains the most consequential con for some. Several reviews stress that the value of the membership hinges on ongoing engagement: frequent visits, in-depth testing, and continuous coaching tend to justify the price, while sparse use can leave the annual outlay feeling steep. A detailed example notes a year with a $1,900 level of testing and services alongside ongoing membership, versus others who felt the model was not worth the outlay given the care received. The friction around pricing is real, even when many patients praise affordability relative to traditional care, because perceived value is highly personal and usage-driven. This is not a one-size-fits-all arrangement; it rewards active participation and consistent engagement.

In the end, the decision hinges on what kind of patient-physician relationship is valued. For families seeking a warm, participatory, and affordable pathway to primary care - where a doctor knows the family, responds quickly, and guides long-term wellness - this Detroit DPC approach is a powerful choice. It excels when there is a willingness to embrace a subscription model, to use cost-saving channels for meds and labs, and to invest in frequent, meaningful interactions with a trusted clinician. For those who prefer the certainty of traditional insurance-based care, or who want minimal ongoing costs with limited engagement, it may make sense to pursue alternatives. Begin with a thorough intake, request a clear breakdown of costs, confirm which providers are consistent for the family, and test drive the model with a focused care plan to determine if the value and health outcomes justify the commitment.

This part of Detroit, Michigan offers a range of amenities and services that would be beneficial for seniors looking to settle in the area. There are several pharmacies and physicians' offices within easy reach, including reputable healthcare facilities such as Beaumont Dearborn Hospital and Henry Ford Hospital. In addition, there are plenty of dining options nearby, with popular restaurants like Wendy's and Al-Ameer in close proximity. For those who enjoy spending time outdoors, there are several parks within a short drive, providing opportunities for leisurely walks or relaxation. Places of worship can also be found nearby for those who value spiritual connections. Overall, this area offers convenience and accessibility to essential resources that would support a comfortable lifestyle for seniors.

Restaurants

• Wendy's (1.2 miles)
• Shatila Bakery (1.9 miles)
• Hamido Restaurant (2.4 miles)
• Station Shawarma (2.6 miles)
• The Lava Lounge Too (2.6 miles)
• Al-Ameer (2.7 miles)
• Ford's Garage Dearborn (2.8 miles)

Pharmacies

• Walgreens (2.2 miles)
• CVS Pharmacy (2.6 miles)
• Dearborn Fresh Market (2.7 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.9 miles)
• CVS Pharmacy (4.8 miles)
• CVS Pharmacy (4.9 miles)

Cafes

• Qahwah House (2.2 miles)
• Qahwah House (3 miles)
• Starbucks (3.2 miles)
• Tim Hortons (3.4 miles)
• Starbucks (6.3 miles)
• Ferndale Project (8.2 miles)
• Tim Hortons (8.5 miles)

Parks

• Hemlock Park (2.5 miles)
• Ford Field Park (2.9 miles)
• Schemansky Park (4.2 miles)
• Garden City Park (6.4 miles)
• Palmer Park (7.4 miles)

Physicians

• Michigan Eyecare Institute (2.8 miles)
• Ophthalmic Specialists of Michigan - Dearborn Office (4.3 miles)
• Botsford Primary Care Physician (4.5 miles)
• Dearborn Obstetrical & Gynecological Assoc PC (4.6 miles)
• Garden City Hospital Medical Office Building (4.9 miles)
• Allen Park Family Physicians (6.2 miles)
• Park medical center (7.2 miles)

Places of Worship

• Masjid Salam (3.1 miles)
• Church of the Divine Child (3.6 miles)

Hospitals

• Beaumont Dearborn Hospital (3.9 miles)
• Henry Ford Hospital (7 miles)
• Henry Ford Health System (7 miles)
• Hfhs - Main - F4 (7.1 miles)
• Park Geriatric Village (7.3 miles)
• Hudson-Webber Cancer Research (8.3 miles)
• Harper University Hospital (8.3 miles)

Transportation

• Avis Rent A Car (7.8 miles)