9655 Prest, Detroit, MI 48227
For more information about senior living options: (844) 490-3973
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The reviews paint a picture of a place with real strengths in some wings and serious shortcomings in others. On the plus side, several accounts highlight clean, well-maintained facilities and a calm, welcoming atmosphere that supports recovery. In one favorable thread, the Orchards of Samaritan gets high marks for a clean environment, good lighting in the parking lot, and a gated, secure feel. The rehab team - named workers like Charlette, Christine, Chuck, and Rahgu - receives ongoing praise for their willingness to collaborate with patients to map out a path back to health. A friendly, professional greeting from Malakeika sets a warm tone for visitors, and other frontline staff - Tonya, Hermie, Lisa, and Will - are singled out for helping patients become engaged and active in their recovery. There's even explicit appreciation for snacks and a courteous nurse and CNA staff who are described as intuitive and capable. Overall, this thread presents Samaritan as a place where people can feel safe, relaxed, and supported in their healing process.
Yet the flip side of the coin is starkly different in several reviews. A number of entrants use strong language - essentially calling the place "ragged" and lamenting a chaotic, dirty, and poorly signposted environment. They describe floors with trash and stains, inadequate signage that makes navigation difficult, and a lack of clear information about visiting rules. The frustration extends to administrative and policy issues: visitors report being told conflicting information, and some say they were not informed about requiring an ID to visit a patient, which blocked access for families awaiting a loved one. There are also complaints about food quality and meal timing, with at least one account describing prison-like fare and a sense that dietary needs were not being met, particularly for a patient with diabetes who supposedly did not receive appropriate insulin and dosed care.
Several reviews underscore a broader sense of systemic dysfunction. The sentiment ranges from dissatisfaction with communication and organization to fear for patient safety. There are claims that staff members argued, that policies were inconsistently applied, and that basic protections around visitors and belongings were not well enforced. One particularly alarming narrative alleges that a patient experienced violent mistreatment by a nurse, including a physical assault and an attempted confiscation of a phone. The reviewer paints a picture of a workplace where a large portion of staff are motivated mainly by completing their shifts, potentially at the expense of patient needs, and where troubling incidents were left insufficiently addressed. While not all posts reach such intensity, the pattern of concerns about safety, accountability, and quality of care is clear and persistent in several testimonies.
Interwoven with these criticisms are more balanced or positive accounts that emphasize professional competence and compassionate care. Some reviewers recount positive experiences with doctors and clinicians, praising specific practitioners and noting that the medical team was knowledgeable and caring. A few posts mention "great service" and a feeling of being able to start a new chapter - suggesting that the facility can function as a place of real benefit when its staff are attentive and the environment is well managed. There are also mentions of well-decorated spaces, clean surroundings, and amenities that support comfort during a difficult process. In these voices, the people at Samaritan are portrayed as capable and supportive when everything works as intended, reinforcing the sense that, in the right circumstances, the center can be a meaningful place of healing.
The spectrum widens further with references to specific experiences in behavioral health contexts. Some reviewers recount misunderstandings around visitation rules, such as ID requirements or scheduling details that caused confusion and frustration for families trying to stay connected with loved ones. Others raise concerns about how cases are handled - ranging from communication gaps with the court system to anecdotal reports about mismanagement of medications or delays in care during stressful periods. There are even mentions of a physician who has earned a troubling reputation online, with accusations of coercive treatment practices. Taken together, these stories suggest that the quality of care at Samaritan can hinge on the particular unit, staff on duty, and the clarity of policies in place at any given time.
In sum, the collection presents a facility that can be a beacon of hope and recovery when it operates smoothly, with clean facilities, attentive staff, and compassionate doctors. At the same time, it also hosts a significant number of critical experiences that point to serious flaws: disorganization, inconsistent communication, inadequate infection control or maintenance in some areas, questionable safety practices, and troubling allegations about patient rights and treatment. For prospective patients and their families, the message is clear: there are genuine strengths to be found at Samaritan when teams are aligned and policies are clear, but there are also substantial risks and persistent complaints that warrant careful scrutiny, vigilant oversight, and a proactive approach to ensuring safety, consistent care, and transparent communication across all facilities and programs.
Samaritan Care Services is an assisted living community located in Detroit, MI. Our mission is to provide a comfortable and caring environment for seniors who require assistance with daily living activities.
Our community offers a range of amenities to enhance the quality of life for our residents. Our dining room provides delicious and nutritious meals prepared by our experienced staff, while taking into consideration any special dietary restrictions. The entire facility is fully furnished, providing a cozy and home-like atmosphere. Residents can also enjoy spending time in our beautiful garden and outdoor spaces, perfect for relaxation and socialization.
We understand the importance of maintaining cleanliness and hygiene, which is why we offer housekeeping services to ensure that all common areas and resident rooms are kept clean and tidy. We also provide Wi-Fi/high-speed internet access throughout the community, allowing residents to stay connected with loved ones or engage in their favorite online activities.
At Samaritan Care Services, we prioritize the well-being of our residents by providing various care services. Our dedicated staff is available to assist with activities of daily living such as bathing, dressing, and transfers. We work closely with health care providers to coordinate medical appointments and ensure that proper care is provided. For residents with diabetes or special dietary needs, we offer specialized support such as diabetic diets or other dietary restrictions.
Transportation can often be a challenge for seniors, especially when it comes to medical appointments. We take away this burden by arranging transportation services for medical purposes as well as doctors' appointments.
In addition to physical care, we believe in promoting social engagement among our residents through scheduled daily activities. These activities aim to entertain and stimulate our residents' minds while fostering social connections within the community.
Samaritan Care Services is conveniently located near several amenities essential for everyday life. There are two cafes nearby where residents can enjoy a cup of coffee or grab a quick bite to eat. Two parks offer opportunities for outdoor recreation and relaxation. For any pharmaceutical needs, there are four pharmacies located in close proximity. In case of any medical emergencies or routine check-ups, residents have easy access to one physician nearby. Lastly, dining options and places of worship can be found within a short distance from our community.
Whether you or your loved ones require assistance with daily living activities or simply want to enjoy a vibrant and engaging community, Samaritan Care Services is here to provide the care and support needed for a fulfilling senior living experience.
Samaritan Care Services - Prest is located at 9655 Prest, Detroit, MI 48227 in Wayne County, Michigan
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