25530 Notre Dame, Dearborn Heights, MI 48127
For more information about senior living options: (844) 490-3973
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Imperial Healthcare Center presents itself in the voices of many visitors and family members as a place with a strong emphasis on cleanliness, friendly personnel, and thoughtful interaction between staff and residents. Several reviewers highlight positive first impressions: the receptionist is described as the best at the desk - friendly, welcoming, and efficient - setting a hopeful tone for a visit. Others note that the facility itself is clean, the building is well maintained, and the staff across the front desk and care teams are courteous and helpful. A number of comments specifically appreciate the way staff engage with residents, with phrases like "the high level of interaction between staff and patients" and observations that care teams go "above and beyond to listen to the resident's requests." Family members repeatedly express gratitude for the supportive, caring atmosphere and for the sense that their loved ones are being treated with dignity.
Yet the same site hosts a broad spectrum of experiences, and some reviews draw sharp lines between praise and concern. A recurring thread centers on leadership and day-to-day management, particularly around housekeeping. One reviewer identifies a specific individual, Monique, the Housekeeping Manager, and alleges that she treats CNAs, her own staff, and residents with rudeness and disrespect, creating a toxic environment. The call for accountability is explicit: supervisory staff must address this behavior immediately, because mistreatment of staff or residents reflects poorly on the facility. This critique sits alongside many positive stories, underscoring that experiences at Imperial are not monolithic and can vary widely depending on whom you encounter and when.
Cleanliness and upkeep emerge as another area of mixed feedback. On one hand, multiple comments praise the facility's cleanliness and the overall tidy appearance of common areas, patient rooms, and floors. Some visitors describe walkways, patient rooms, and the cafeteria as well kept, and they commend the staff for maintaining a neat, orderly environment. However, other reviewers recount more troubling conditions: odors of urine in certain areas, rooms described as dirty or in need of maintenance, and even more serious concerns such as standing water left in bathrooms that led to mold, roaches, and a general sense of neglect. One family member detailed that maintenance did not promptly address water-related issues and mold, while another described roaches as a sign of unclean conditions. These contrasting reports contribute to a picture of a facility with pockets of well-maintained spaces and other spaces that fall short of expectations.
Within the realm of patient care, reviewers offer a spectrum of experiences about attentiveness, responsiveness, and professionalism. Some accounts celebrate staff who are patient, supportive, and attentive to residents' needs, noting that caregivers and nurses are consistently kind and dedicated. People describe staff as "top notch," "caring, professional," and "going above and beyond" to meet individual preferences and requests. There are stories of successful recoveries and meaningful collaboration with social workers and therapists, with family members expressing relief and gratitude for the care their loved ones received, including praise for physical therapy and overall progress. Conversely, other accounts report frustration with perceived delays in medication administration or coverage gaps during staff breaks, and some residents and families describe interactions as less respectful or abrupt, contributing to a sense of inconsistency in the level of care across shifts and units.
Food quality and dining experience feature both high praise and strong critique. A number of reviewers commend Imperial for flavorful, high-quality meals and the delicious options available, adding that residents appear well-nourished and content with dining. In contrast, other reviewers describe the food as unacceptable, inedible, or poorly prepared, citing specific examples of unidentifiable, unappetizing meals. This dichotomy suggests that the dining program at Imperial may be variable, with some days delivering satisfying, well-regarded meals and other days falling short of residents' expectations. One sentimental moment notes a caregiver dropping off a bag of Tootsie Pops, hinting at the small, human touches that can brighten a resident's day amid mixed conditions.
Patient and family experiences also touch on accessibility, comfort, and communication about care. Several comments emphasize that Imperial can feel welcoming and comforting, with residents and families feeling at ease thanks to friendly staff, clean environments, and visible efforts to engage residents in activities. Others recount experiences that raise questions about consistency and coverage, such as a caregiver taking a lunch break with no coverage for ongoing care, or rooms and bathrooms requiring more frequent cleaning and maintenance. The facility's Medicaid acceptance and the broader impression of healthcare quality are mentioned in tandem with these experiences, illustrating how practical constraints and policy contexts intersect with day-to-day care in the facility.
Overall, Imperial Healthcare Center emerges from these reviews as a place of contrasts - strong in some areas and challenged in others. The prevailing positive notes center on friendly, dedicated staff, a generally clean and welcoming facility, and meaningful caregiver-resident interactions that provide reassurance to families. On the other hand, persistent concerns about specific management practices, inconsistencies in staff behavior and attentiveness, and troubling reports about odors, mold, and pests underscore the need for ongoing oversight and improvement. The mixed feedback suggests that Imperial has the capacity to deliver compassionate, competent care in an environment that, at times, struggles with maintenance and consistency across teams.
In sum, what people consistently value about Imperial is the evident commitment of many staff members to treat residents with kindness and respect, their willingness to go the extra mile, and their ability to create moments of comfort and connection. What they urge administrators to address is reliable leadership that ensures respectful, professional conduct across all levels, prompt maintenance and housekeeping responsiveness, and a consistently high standard of meals and environmental cleanliness. For families considering Imperial, the picture is nuanced: it can be a place where a loved one feels genuinely cared for and well supported, while also presenting areas that deserve attention and improvement to ensure a uniformly positive experience for every resident and visitor.
The Notre Dame Group Home in Dearborn Heights, MI offers a comfortable and supportive environment for seniors in need of assisted living services. The community is fully furnished and provides amenities such as a dining room, outdoor space, Wi-Fi/high-speed internet, and housekeeping services to ensure a convenient and enjoyable living experience.
Residents at the Notre Dame Group Home receive personalized care services tailored to their individual needs. These include assistance with activities of daily living, bathing, dressing, and transfers. The community also coordinates with health care providers to ensure that residents receive proper medical attention and medication management. Special dietary restrictions are accommodated with a diabetes diet and meal preparation service.
Transportation arrangements for medical appointments are available, allowing residents to easily access necessary healthcare services. Additionally, the community is conveniently located near cafes, parks, pharmacies, restaurants, transportation options, places of worship, and hospitals. This ensures that residents have easy access to various amenities and services in the nearby area.
Engaging activities are scheduled daily to promote socialization and overall well-being among the residents. Whether it's enjoying a meal together in the dining room or participating in planned activities throughout the day, residents can maintain an active and fulfilling lifestyle while receiving the support they need.
The Notre Dame Group Home in Dearborn Heights offers a comprehensive assisted living experience that prioritizes comfort, convenience, and personalized care for its residents.
Notre Dame Group Home is located at 25530 Notre Dame, Dearborn Heights, MI 48127 in Wayne County, Michigan
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