320 64Th Avenue. North, Coopersville, MI 49404
For more information about senior living options: (844) 490-3973
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Mitch is awesome. Mitch made the storage portion of the process easy and stress-free. Coopersville Storage is highly recommended. The facility has a great location and value; all storage needs are met. The storage facility is solid, clean, safe, and reasonably priced. The facility is great, and customers would use it again; entering the unit is very easy. The facility is very friendly, clean, and affordable. The facility is a nice place to store belongings.
The reviewers describe the customer service as horrible and rude on the phone. They claim they were charged after notifying that the unit was empty and cleaned. They allege being locked out and the unit being scheduled for auction despite verbal and written notice. The facility is described as dirty, with trash around back and a neglected lawn. They report ineffective or unresponsive communication, including emails ignored and an incorrect phone number. They say rates were increased (e.g., jacked up $20 for a small unit) and they were charged for months after leaving. They report rodent damage to stored belongings.The collection of experiences at this storage facility runs a full gamut from glowing praise to sharp frustration. On one end, several reviewers describe smooth online rentals, easy access, competitive location, and friendly, affordable service. They highlight clean, well-located spaces and a straightforward process to get into a unit. One reviewer summed it up with praise for the staff and the overall ease of the transaction, saying Mitch in particular made the storage portion of the move "super easy and stress free," and others echo that sentiment with phrases like "Great location and value," "Solid self storage," "Clean, safe and reasonably priced," and "Very easy process to get into our unit." For these customers, the facility meets or exceeds expectations in terms of basic storage needs, with several expressing a willingness to use the space again and recommending it to others.
Yet, a substantial portion of feedback focuses on serious drawbacks that overshadow the positives for many clients. A number of reviewers recount billing and account problems that persisted despite actions taken to close out their accounts. One person described an initial period of excellent communication, followed by a disconnect after notifying the staff that their unit was empty. They claim they provided both verbal and written 10-day notice, sent photos to verify the unit was empty, and yet were told they still owed money, were locked out, and faced the possibility of their unit going up for auction. This same reviewer insists they haven't used a unit since March and that money continues to be withdrawn from their account monthly, along with a call center experience described as rude. It paints a picture of a system that fails to acknowledge documentation and communicate clearly.
Other reviewers report persistent difficulty contacting management, incomplete or incorrect contact information, and slow or nonexistent responses to emails and calls. In one case, a customer says they were charged for November and then faced a December charge as well, with "not one reply" to roughly a dozen emails and an initial phone number that wasn't even the correct contact. The lack of timely communication is paired with negative consequences like out-of-pocket costs (roughly $100 in one instance) and a troubling admission of rodent damage to belongings, highlighting concerns about both financial transparency and unit maintenance.
Property conditions add another layer of dissatisfaction. A number of comments depict the site as poorly maintained: trash around the back, an unkempt lawn, and buildings that look dirty or run down. One reviewer explicitly calls the place "a dump," underscoring a perception that the physical environment does not match the convenience advertised online. This contrasts sharply with the more favorable notes about the interior units and access in other reviews, suggesting inconsistency in upkeep and upkeep expectations across the property.
Ownership and pricing shifts appear to have sparked additional tension. One review notes that the facility is no longer owned by a person named Carol and alleges a significant rate hike - $20 for a small unit - while suggesting alternative facilities (e.g., Bridgeton Storage) with better looks and cheaper or comparable options. The same reviewer mentions that their own unit's contents were knocked over, implying concerns about safety or handling during the transition or ongoing operations. Taken together, these comments imply shifting management, higher prices, and potential gaps in service quality that accompany ownership changes.
Despite the mixed experiences, several customers acknowledge the human side of the operation, pointing to staff who were helpful in specific interactions. In particular, Mitch receives repeated praise for making the process smoother and less stressful. These positive notes often emphasize the courtesy, efficiency, or problem-solving approach of a staff member, contrasting with the broader complaints about billing, maintenance, and communication. The overall narrative thus becomes a tension between reliability and reliability kept, depending on who you interact with and when.
A final thread touches on the practicality and accessibility of the facility. Some reviewers mention that units are not heated or lit, but that access remains available "as needed" without restricted hours. This can be interpreted in two ways: it may suit customers seeking bare-bones, low-cost storage without climate control or strict access windows, or it may contribute to an impression of a facility that lacks modern amenities and clear operating standards. The absence of climate control, lighting, or predictable hours can influence a customer's decision based on how much they value those features for their belongings and convenience.
In summary, the experience at this storage facility is a blend of strong points and notable drawbacks. On the positive side, a number of customers praise convenient online renting, a favorable location, reasonable pricing, and friendly staff who can make the process easy. On the negative side, several reviews raise serious concerns about lingering billing disputes, inconsistent communication, unsafe or poorly maintained property conditions, and the impact of ownership changes on service quality. Potential customers may want to weigh the ease of access and cost against the risk of billing confusion, maintenance issues, and variable customer service, and perhaps seek out recent testimonials or speak with current staff to gauge whether the current management approach aligns with their storage needs and expectations.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Muskegon County (16 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Trolley Center in Coopersville, MI is an assisted living community that provides high-quality care and a comfortable living environment for seniors. This board and care home offers a range of amenities to enhance the residents' overall well-being.
The community boasts a spacious dining room where residents can enjoy delicious meals prepared by professional chefs. The facility is fully furnished, ensuring that each resident feels at home and comfortable in their living space. Trolley Center also features a beautiful garden, providing residents with a tranquil outdoor space to relax and enjoy nature.
Housekeeping services are provided to maintain cleanliness and tidiness throughout the community. Move-in coordination is available to assist new residents in transitioning smoothly into their new home.
Residents have access to telephone services and Wi-Fi/high-speed internet, allowing them to stay connected with loved ones and engage in online activities.
The dedicated staff at Trolley Center offer various care services, including assistance with daily activities such as bathing, dressing, and transfers. They also coordinate with healthcare providers to ensure that all medical needs are met. This includes diabetes diet management, medication management, and arranging transportation for medical appointments.
Special dietary restrictions are taken into consideration when planning meals for residents, ensuring they receive proper nutrition tailored to their individual needs.
To keep residents engaged and active, scheduled daily activities are offered at Trolley Center. These activities promote socialization and provide opportunities for mental stimulation and physical exercise.
Conveniently located near the community are pharmacies, making it easy for residents to access medications when needed. Additionally, there are two restaurants nearby for residents who wish to dine outside of the community.
Overall, Trolley Center in Coopersville provides a nurturing environment where seniors can receive personalized care while enjoying a range of amenities and services designed to enhance their quality of life.
Trolley Center is located at 320 64Th Avenue. North, Coopersville, MI 49404 in Ottawa County, Michigan
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