Affectionate Care 5

Pros

• Jason is an amazing partner at Preferred Care at Home, employing the best staff to care for loved ones.
• He operates with integrity and a caring nature, providing great services with compassionate caregivers.
• The leadership team's years of experience allows them to spread excellence throughout the company and shows in client relationships.
• The company has caring and compassionate people who always put clients first.
• Preferred Care at Home provided great care for Mom, with caregivers ensuring medications, showers, laundry, meals, and light housekeeping.
• When Mom's health declined, the caregivers stepped up to provide compassionate care.
• The caregiver coordinator makes surprise visits to check on the care.
• They have become an extension to the family.

Cons

• The reviewer described Preferred Care at Home as the worst home care they had ever seen.
• They claimed the company sent a caregiver who was careless, ignorant, filthy, and dishonest.
• They stated the caregiver washed dishes without dish soap, leaving grease on dishes, pans, and pots.
• They said the caregiver spilled detergent on clothes and left containers in disarray, causing spills.
• They reported the caregiver mishandled soup containers in the fridge, tipping and spilling.
• They alleged the caregiver slammed the dryer door and never removed lint, creating a safety hazard.
• They complained the caregiver did not follow washing instructions and shrank a 100% cotton sweater.
• They noted the caregiver consistently arrived late for shifts.
• They claimed the caregiver was dishonest, fabricating things about them and their family.
• They alleged the caregiver left the home unlocked and was outside in the rain, calling it a lie.
• They said the case manager and marketing manager never returned their calls.
• They warned that leaving loved ones with such staff is dangerous and advised against using the service.
• They stated they would give zero stars.

Review

Preferred Care at Home of Macomb appears to be a company that many families trust to deliver compassionate, in-home support for loved ones who need help with daily living activities. A common thread throughout the reviews is a belief in the integrity and caring nature of the leadership, particularly Jason, who is described as a high-integrity partner with a commitment to placing clients at the center of everything they do. From the outset, reviewers emphasize that the leadership and the staff work to provide services that feel personal and genuinely supportive.

Several reviewers highlight the experience and influence of the leadership team as a driver of excellence. They point to years of experience among the leaders, which translates into strong relationships with clients and a company culture that emphasizes excellence. This perception of seasoned leadership seems to inspire trust among families seeking reliable in-home care, with many saying they would proactively refer Preferred Care at Home to others in need of caregiving services. The sentiment is that the leadership's approach helps spread a high standard of care across the organization.

The staff and caregivers themselves are consistently praised for being caring, compassionate, and client-focused. One reviewer specifically notes that the team puts clients first and treats them as if they were family, with staff described as "great," "awesome," and deeply devoted to supporting daily needs. The recurring theme is that caregivers not only perform tasks like bathing, grooming, medication reminders, meal preparation, laundry, and light housekeeping, but also build meaningful relationships with clients - relationships that often feel like family connections rather than mere service provision.

There are many concrete examples of high-quality care that reinforce the positive impressions. Reviewers recount caregivers who ensure medications are taken on time, assist with showers, handle laundry and meals, and provide light housekeeping. In several cases, care coordinators are described as hands-on and proactive, making surprise visits to check on how care is being delivered. The ability to respond quickly during health declines, such as when a family member's health worsened and a plan needed to be adjusted, is highlighted. One account of a hospital discharge where the company arranged comprehensive in-home care within 24 hours underscores the responsiveness families experience, reinforcing confidence that Preferred Care at Home can be a reliable bridge between hospital and home.

The reviews also mention the supportive role of office staff and the broader culture within the company. Some reviewers describe office staff and owners as wonderful people, noting that the work environment can be a positive stepping stone for individuals pursuing a medical career. This sense of a supportive, respectful workplace appears to feed back into the level of care provided to clients, with families feeling that the organization has both the capacity and the heart to deliver thoughtful and well-coordinated services.

Not all experiences were uniformly positive, however. One reviewer provides a detailed, highly negative account of a caregiver assignment. They describe the caregiver as careless, ignorant, filthy, and dishonest, listing a slew of specific incidents - improper dishwashing, detergent spills, mishandling of clothing and laundry, leaving lint in a dryer, and damaging a beloved garment by washing a 100% cotton sweater in hot water. The reviewer also claims chronic lateness, and alleges that the caregiver fabricated stories about being locked out of the home. They assert the caregiver's behavior created safety concerns and stress for the family, and they criticize the case manager and marketing manager for not returning their calls after multiple attempts to reach them. The tone of this review is starkly critical and serves as a strong warning about what can happen if care quality and communication fall short.

Taken together, the collection of reviews paints a nuanced picture. The majority of feedback portrays Preferred Care at Home of Macomb as a trustworthy, compassionate organization with capable leadership, devoted caregivers, and a strong commitment to personalizing care and maintaining open, responsive communication with families. The positive experiences emphasize reliability, respect, and the feeling that clients are treated like family members. Yet there is at least one notably severe negative account that points to potential gaps in caregiver performance, supervision, and responsiveness from management. This outlier underscores the importance for families to conduct their own due diligence, request references, meet caregivers and coordinators, and set clear expectations to ensure alignment with their loved one's needs.

In summary, for many families, Preferred Care at Home represents a high-quality, compassionate option for in-home care, backed by experienced leadership and a culture of client-centered service. The consistently glowing testimonials about caregivers' empathy, thorough daily support, and proactive coordination suggest a strong overall value. At the same time, the negative experience serves as a cautionary note about the variability that can occur in individual caregiver performance and the critical role of effective communication with office staff. Prospective clients would do well to engage with the team, ask for references, and clearly articulate care goals to maximize the chances of a positive, safe, and supportive at-home care arrangement.

This part of Clinton Township, Michigan, offers a variety of amenities that may appeal to seniors looking for a convenient and comfortable living environment. With a selection of restaurants ranging from Mexican cuisine to American favorites like Applebee's, there are plenty of dining options nearby. The presence of multiple pharmacies provides easy access to necessary medications and healthcare needs. Parks like Wilson Park and Dodge Park offer green spaces for leisurely walks or outdoor activities. The area also boasts several healthcare facilities including McLaren Building and Henry Ford Macomb Family Medicine & Gynecology for medical care. Additionally, for those seeking spiritual fulfillment, there are several places of worship such as Trinity Lutheran Church and St Peter Catholic Church in close proximity. Overall, this part of Clinton Township provides a well-rounded community with essential services for senior residents.

Restaurants

• Great Baraboo Brewing Company (0.8 miles)
• El Charro Mexican Restaurant (1.7 miles)
• J. Baldwin's (2.5 miles)
• Chipotle Mexican Grill (2.7 miles)
• McDonald's (2.7 miles)
• Applebee's (2.8 miles)
• Qdoba Mexican Eats (2.8 miles)

Pharmacies

• Meijer Pharmacy (1 miles)
• Meijer Pharmacy (1 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.6 miles)
• Rite Aid (2.7 miles)

Cafes

• Biggby Coffee (2.3 miles)
• Panera Bread (2.8 miles)
• Starbucks (3.4 miles)
• Starbucks (4.3 miles)
• Panera Bread (4.9 miles)
• Starbucks (5.1 miles)
• Tim Hortons (5.1 miles)

Parks

• Clinton Township Parks & Recreation (2.5 miles)
• McKinley Park (2.6 miles)
• Wilson Park (3.7 miles)
• Dodge Park (3.8 miles)
• Waldenburg Park (5.7 miles)
• Lac St Claire Park (5.7 miles)

Theaters

• AMC Star Gratiot 15 (2.6 miles)
• MJR Partridge Creek Digital Cinema 14 (4.3 miles)

Physicians

• McLaren Building (3 miles)
• Henry Ford Macomb Family Medicine & Gynecology (3.2 miles)
• Beaumont East Area Family Physicians (3.6 miles)
• Midwest Center For Dermatology (3.9 miles)
• Mmi Dr M Chen (4.1 miles)
• Partridge Creek Center For Womens Health (4.6 miles)
• St John Ob/Gyn Associates (4.9 miles)

Hospitals

• McLaren Macomb - Emergency Department (3.2 miles)
• St John Macomb Hospital (4.8 miles)
• St John Macomb-Oakland Hospital Warren Emergency Care (4.8 miles)

Places of Worship

• Trinity Lutheran Church (4.4 miles)
• St Peter Catholic Church (4.5 miles)
• Lakeside Community Church (4.6 miles)
• Crosspoint Church (5.4 miles)
• Shelby Bible Church (6.1 miles)