Fraser Villa

Pros

• The staff at Fraser Villa were described as caring and efficient by some residents' families.
• The facility is noted for having nice, clean rooms and a well-maintained environment.
• Residents enjoy activities and social interactions, creating a sense of community within the facility.
• Fraser Villa has been recognized for having quality food and accommodating dietary needs.
• One review praised Fraser Villa as a good option for those needing care when no other options are available, emphasizing the family-like atmosphere among staff and residents.

Cons

• The facility frequently closed due to staff exposure to COVID, raising concerns about their protocols.
• Residents often experienced delays in receiving assistance from short-staffed teams, leading to confusion and frustration.
• A visitor encountered rudeness and a lack of empathy from the front desk staff, which exacerbated an already stressful situation for families.
• Care provided to residents was reported as subpar, with some staff being described as unfriendly and dismissive of patient needs.
• Multiple reviewers expressed dissatisfaction with how their loved ones were treated, especially when it came to basic necessities like help with dressing and bathroom assistance.
• There were instances where medical needs, such as checking blood sugar levels for diabetics, were neglected.
• Communication from management was lacking; despite multiple complaints, improvements were temporary and issues soon resumed.
• The overall atmosphere was described as neglectful, with staff prioritizing efficiency over compassionate care.
• Reports indicated that residents faced inadequate oversight during meal times and other essential services due to severe understaffing.
• Several reviewers mentioned a disturbing lack of concern for resident safety and well-being during critical moments such as discharge without proper COVID testing.

Review

Fraser Villa Rehabilitation Center has garnered a mixed bag of reviews from families who have entrusted their loved ones to the facility. The experiences shared highlight both commendable aspects of care and significant concerns about staffing and communication, particularly during the challenging times surrounding the COVID-19 pandemic. For many families, the emotional burden of having a relative in rehabilitation is compounded by feelings of frustration due to inconsistent care and administrative issues.

Many reviewers noted that during their loved ones' stays at Fraser Villa, there were multiple closures attributed to staff exposure to COVID-19. This disrupted visitations, leaving family members feeling disconnected and anxious about their relatives' well-being. Concerns arose regarding the facility's COVID protocols, especially with such frequent closures. Reviewers expressed dissatisfaction about delays in receiving proper assessments for transitioning loved ones into assisted living facilities, as staff communications often fell short of clarity and accuracy.

Although some reviews praised individual nurses and aides for their kindness and attention, a prevailing theme among several accounts was the persistent issue of understaffing at Fraser Villa. Families reported that shortages led to delayed responses in essential care services, including dressing or cleaning their relatives, which are critical tasks in rehabilitation settings. Commenters indicated that this lack of adequate staffing contributed to feelings of confusion when communicating with staff about care needs, leaving families frustrated during an already stressful period.

A particularly troubling incident mentioned involved confrontational behavior from front desk staff towards visitors attempting to schedule appointments. One reviewer recounted how they traveled a long distance only to be met with rudeness from staff who initially denied them entry despite having confirmed appointments through proper channels. Such experiences left family members feeling disrespected at a time when compassion was vital; a sentiment echoed by others who voiced similar frustrations over poor treatment from aides under pressure.

Critics also highlighted serious lapses in medical care delivered within Fraser Villa’s walls—particularly concerning diabetic management and nutrition for residents requiring special diets. Accounts emerged detailing dire situations where individuals were not assisted promptly with basic needs or were overlooked entirely when it came time for meals or medications. These failures not only undermine trust but can pose significant health risks for vulnerable residents who count on caregivers for essential support.

On a more positive note, there were expressions of gratitude for some aspects of life at Fraser Villa documented by certain reviewers who acknowledged caring staff members who genuinely took the time to engage with residents. Praise poured in regarding organized activities aimed at resident engagement—even though complaints persisted over inconsistent attendance by residents due to lackluster motivation from some aides. For those families willing to overlook notable deficiencies in service quality given limited options available within nursing home frameworks, Fraser might offer an acceptable alternative—though many vow never to recommend it without caveats based on their own lived experiences.

Ultimately, while Fraser Villa has pockets of competent care and community bonding amongst its staff and residents—which some families cherish—it remains plagued by structural issues involving staffing shortages, unclear communication protocols, confusing operational procedures amidst crises like COVID-19 outbreaks, and reports indicating that administrative focus often lies more heavily on occupancy rather than comprehensive caregiving needs. As challenges persist unaddressed, families remain apprehensive about sending loved ones there unless absolutely necessary—a sentiment deeply rooted in personal narratives shared across various reviews.

Pharmacies

• CVS Pharmacy (0.3 miles)
• Meijer Pharmacy (0.8 miles)
• Meijer Pharmacy (0.8 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2 miles)

Restaurants

• El Charro Mexican Restaurant (0.3 miles)
• Great Baraboo Brewing Company (1.4 miles)
• Applebee's (2.1 miles)
• Chipotle Mexican Grill (2.1 miles)
• Qdoba Mexican Eats (2.2 miles)
• McDonald's (2.3 miles)
• Culver's (2.7 miles)

Parks

• McKinley Park (1.1 miles)
• Clinton Township Parks & Recreation (3.9 miles)
• Dodge Park (4.6 miles)
• Lac St Claire Park (4.8 miles)
• Wilson Park (4.9 miles)
• Center Line Memorial Park (5.9 miles)

Cafes

• Biggby Coffee (1.9 miles)
• Panera Bread (2.2 miles)
• Tim Hortons (4 miles)
• Starbucks (4.6 miles)
• Starbucks (5.3 miles)
• Starbucks (5.8 miles)
• Panera Bread (6.2 miles)

Physicians

• Henry Ford Macomb Family Medicine & Gynecology (2 miles)
• Beaumont East Area Family Physicians (2.7 miles)
• McLaren Building (3.7 miles)
• Midwest Center For Dermatology (5.4 miles)
• Mmi Dr M Chen (5.5 miles)
• Partridge Creek Center For Womens Health (6 miles)

Theaters

• AMC Star Gratiot 15 (3 miles)
• MJR Partridge Creek Digital Cinema 14 (5.7 miles)

Hospitals

• St John Macomb Hospital (3.6 miles)
• St John Macomb-Oakland Hospital Warren Emergency Care (3.6 miles)
• McLaren Macomb - Emergency Department (4.3 miles)

Places of Worship

• Lakeside Community Church (4.4 miles)
• Trinity Lutheran Church (5.2 miles)
• St Peter Catholic Church (5.6 miles)