Jacqueline House

Pros

• The staff treat residents as if they were their own family.
• The care provided is described as excellent and compassionate.
• The home is beautiful and cozy.
• The staff are professional and caring.
• The facility is clean and sanitary.
• The staff are loving and attentive to residents, visitors, and each other.
• The staff take very good care of the people there.

Cons

• They warn to beware of Jacqueline House Assisted Living in Jackson MI.
• They claim the facility required a $500 deposit that was to be applied to the first month's rent and was non-refundable if they changed their mind.
• They state they were told that if something happened and their mom couldn't come, it would be different from them changing their mind.
• They report there were no openings for over four months, during which their mother's health declined and she became not a candidate for assisted living.
• They say the staff told them deposits are non-refundable and refused to refund the $500 deposit.
• They describe the situation as a crime to steal from families and the elderly and urge others to beware.

Review

Jacqueline House in Jackson, Michigan, is remembered by many as a place where families could feel a steady sense of comfort for their loved ones. One account describes a mother who spent three years there, passing away in November 2024, and being enveloped in warmth and tenderness by a staff that treated her as if she were their own family. The experience left a lasting impression of compassionate, capable care, with caregivers who were described as very friendly, consistently available, and genuinely invested in the well-being of each resident.

Several reviews highlight the home-like atmosphere and the professionalism of the team. Visitors often remark on a beautiful, cozy environment that feels like a true residence rather than a clinical facility. The staff are repeatedly praised for their professionalism and the caring manner in which they interact with residents, visitors, and one another. The combination of a welcoming physical space and attentive, considerate staff contributed to an impression that Jacqueline House is a place worth considering for those seeking dignified care for a loved one.

Cleanliness and sanitary conditions also stand out in many testimonials. When people visit or reflect on their loved ones' time there, they frequently note the house as being very clean and well maintained. The consistency of care, along with a tidy, orderly setting, appears to reinforce the sense that residents are living in a respectful and well-managed home.

However, not all feedback follows a uniformly positive path. A separate, cautionary account from Jackson MI describes a troubling experience tied to a deposit and waitlist policy. According to that review, prospective families were asked to place a $500 deposit to secure a position on a waitlist, with the deposit stated as non-refundable if the family changed its mind. The reviewer raises concerns about what would happen if the resident were unable to move in due to health declines or death, reporting that the facility would not refund the deposit in those circumstances and that the status on the waitlist remained stagnant for months without openings.

The tone of that critique is stern, emphasizing that the deposit policy felt like a financial risk for families already navigating the stresses of arranging care. The reviewer describes a long wait - over four months with no openings - and notes that during that time the loved one's health deteriorated and eventually required placement in a skilled nursing facility. The assertion is that, despite repeated inquiries about refunds after a death or inability to move in, the facility maintained a non-refundable stance, which the reviewer characterized as unfair or even criminal in its impact on families.

In the midst of these concerns, other voices continue to speak highly of the care at Jacqueline House. One voice laments the loss of a loved one but emphasizes that 3 of their friends chose the facility for their final days and found the staff to be caring and loving toward residents, visitors, and colleagues. The same thread of sentiment underscores that the home itself is clean and well-kept, reinforcing a belief that Jacqueline House can provide a supportive, respectful environment during difficult times.

Additional small affirmations appear scattered throughout the feedback: phrases like "They take very good care of the people there," and simple, affectionate notes such as "hii love your house," along with statements like "Have family there. They take good care of the patients there," all contribute to a consistent picture of residents receiving attentive care and families feeling reassured about the treatment their loved ones receive.

Taken together, the collection of reviews paints a nuanced portrait of Jacqueline House. On the positive side, families describe a warm, home-like setting with a compassionate, capable staff who are readily available to assist and to provide gentle, respectful care. The environment is repeatedly portrayed as clean, inviting, and supportive, helping residents feel comfortable and valued in their daily lives.

On the other side, there is a clear caution regarding financial policies that potential residents and families should scrutinize before making commitments. The deposit-and-waitlist policy described by one reviewer raises legitimate questions about refunds, contingency plans for health declines or death, and how wait times are managed. Prospective families are encouraged to have thorough, explicit conversations with the facility about any deposits, refunds, and what happens if circumstances prevent entry on the anticipated schedule.

Overall, Jacqueline House emerges as a facility with many strong, heartfelt endorsements from families who experienced genuine care and warmth for their loved ones. At the same time, the cautionary account serves as a reminder to verify policy details early, ensuring that families understand all terms and conditions before securing a place. For those seeking a caring environment in Jackson, Jacqueline House appears to offer many of the elements families value most: a home-like atmosphere, devoted staff, and a clean, respectful setting that can support meaningful, dignified care.

Cement City, Michigan offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient living environment. The town boasts several places of worship, pharmacies, restaurants, cafes, parks, and medical facilities within a close proximity. Additionally, transportation options such as U-Haul rental locations and bus stops are readily available for easy accessibility. With hospitals like Allegiance Health and W.A. Foote Memorial Hospital nearby, seniors can have peace of mind knowing quality healthcare is easily accessible. Whether enjoying a meal at one of the local restaurants or taking a leisurely stroll in one of the parks, Cement City provides a welcoming community atmosphere for seniors to enjoy their golden years.

Places of Worship

• Somerset Congregational Church (2.8 miles)
• Grace Baptist Church (4.6 miles)
• Somerset Center Methodist Chr (4.8 miles)
• Cornerstone Community Church (4.9 miles)
• Jehovah's Witnesses (5.8 miles)
• Addison Congregational Church (5.9 miles)
• Roman Catholic Diocese of Gaylord (7.4 miles)

Restaurants

• Freddie's Freeze (2.8 miles)
• Lucero's Bar And Grill (3.2 miles)
• Subway (3.7 miles)
• Beach Bar (3.8 miles)
• Big Boy (4.6 miles)
• Shady's Tap Room (4.9 miles)
• The Deck Down Under (5.5 miles)

Transportation

• U-Haul Neighborhood Dealer (4.2 miles)
• U-Haul (8.3 miles)
• Bus Stop (9.2 miles)
• U-Haul (12.8 miles)

Parks

• McCourtie Park (4.2 miles)
• Cambridge State Historic Park (5.5 miles)
• Deep Lake Recreational Park (5.6 miles)
• Round Lake (7.5 miles)
• Ella Sharp Park Rotunda (10.8 miles)
• Mill Pond In Hanover (11.3 miles)
• Hidden Lake Gardens (11.5 miles)

Pharmacies

• Country Market Pharmacy (4.6 miles)
• Good Neighbor Pharmacy (4.6 miles)
• Weatherwax Drug Store (4.9 miles)
• Addison Pharmacy (5.8 miles)
• Medicine Shoppe (8.1 miles)
• Weatherwax Family Pharmacies (9.7 miles)
• Polly's Country Market (10.5 miles)

Physicians

• Columbia Medical Center (4.7 miles)
• Dr Cole's Health Care (4.8 miles)
• Mathein E A DDS (10.4 miles)
• Michigan Center Endocrinology (11.4 miles)
• Parkside Pediatric Clinic (11.6 miles)
• Jackson Pediatric Associates (11.6 miles)
• Francis Street Medical Associates PC (11.6 miles)

Cafes

• Sandbar Cafe (6.9 miles)
• Napoleon Cafe (7.6 miles)
• Ideas Doughnuts (7.7 miles)
• Biggby Coffee (10.6 miles)
• Biggby Coffee (12.6 miles)

Hospitals

• Allegiance Health (9.7 miles)
• Allegiance Health (11.5 miles)
• W. A. Foote Memorial Hospital (12.1 miles)
• Allegiance Health (12.3 miles)
• Allegiance Family Health- Dr Ferguson (12.5 miles)