Tepercare Adult Day Center

Pros

• The reviewer appreciates Teper Care for being there for their mom.
• The reviewer notes that Teper Care goes out of its way to help, especially for P1 clients.
• The reviewer thanks Teper Care for its support.
• The reviewer expresses gratitude to Teper Care for showing up for their mom.

Cons

• There are never any aides available to cover regular aides when they call off.
• Many aides have no intention of working once they are at clients' homes.
• Aides just want to chat instead of providing caregiving services, and no-call/no-show rates are extremely high.
• Clients wait all day while staff fail to show up, with no calls from the company or clients, which is unconscionable.
• There is total disrespect and unconcern for people waiting all day.
• The company does not train staff, contributing to high turnover.
• The company does not discipline staff who are reported for doing nothing and does not care if they leave clients waiting.
• There are frequent no-call/no-show incidents, especially for P1 clients.
• The management services are horrible.
• The reviewer would rate the service lower if possible.
• A staff member allegedly assaulted a client at a doctor's appointment; clinic staff observed the assault and reported it to APS, but Teper did not remove the staff and stopped servicing the client.
• The agency punishes clients for the inhumane actions of their staff and does not uphold clients' rights to dignity and respect.
• The agency does not respond to calls.
• Amanda was supposed to call a client to determine needs but failed to call for seven days despite repeated requests, later claiming she did not have time to call.

Review

The collection of reviews paints a troubling portrait of Teper Care as a home health agency, marked by chronic staffing instability, unreliability, and what some clients describe as a breakdown in basic caregiving duties. A recurring theme is the shortage of reliable aides to cover regular shifts when regular caregivers call off. Reviewers complain that substitutes are rarely available, and when aides do arrive, they often seem to have little interest in providing actual caregiving tasks, instead lingering to chat. This creates a frustrating cycle in which families wait all day for someone who may not show up, only to be left without updates or explanations from the company. The resulting sense of disrespect and disregard for clients and their families is a common thread throughout the accounts.

Many reviewers go further to describe the no-call, no-show problem as extreme and systemic. The rates are described as being "extremely high," with families repeatedly waiting for employees who do not arrive and then receiving little to no communication from the company or the clients themselves. The combination of missed visits and lack of timely information is framed as unconscionable, contributing to a broader view that the caregiving process is unreliable and inconsistent at Teper Care. This unreliability feeds a nervous, uncertain experience for those relying on home care services, especially for vulnerable clients who depend on routine support.

Alongside the reliability issues, the reviews criticize the company's management and training practices. There is a persistent accusation that staff members are not properly trained, which some say directly contributes to high turnover within the caregiver ranks. When caregivers are reported for doing little or neglecting duties, the sentiment expressed is that there is little to no disciplinary action taken, allowing problematic behavior to persist. The result is a perception of a lack of accountability within the organization, with families feeling that the agency would rather hire more staff than invest in meaningful training and supervision to ensure quality care.

A particularly serious concern raised by multiple reviewers centers on an alleged incident of physical harm. One account claims that a Teper Care staff member placed hands on a family member during a doctor's appointment, an act observed by clinic staff and reported to Adult Protective Services. The reviewer asserts that Teper Care did not remove or replace the staff member after the report, and instead discontinued servicing the client, which the reviewer views as punishing the client for the misconduct of an employee. This account raises questions about client safety, safeguarding, and how the agency handles allegations of abuse, especially when other authorities have been notified. The reviewer also notes an ongoing lack of responsiveness from the company in the wake of the incident.

Beyond abuse allegations, several reviews question the agency's overall respect for clients' rights and dignity. They lament an apparent pattern where clients are left waiting or underserved due to poor staffing decisions and ineffective communication. The sentiment is that a home health agency should protect and prioritize the well-being and dignity of its clients, yet these reviews describe a process that appears to punish or neglect those very clients when staff fail to deliver proper care. The combination of safety concerns, inconsistent service, and questions about why such problems are occurring fuels a deep sense of worry and concern among families.

Despite the negative tones, there are glimpses of mixed experiences. One review acknowledges that Teper Care has, at times, provided support for a client's needs and expresses appreciation for the staff's efforts in caring for a loved one. This perspective suggests that not all encounters are uniformly negative and hints at inconsistency in service levels - perhaps dependent on individual caregivers, specific days, or particular managers. The discord between isolated acts of care and broader systemic problems underscores the complexity of delivering reliable home health care and the uneven quality that some clients experience.

A concrete example of the communication breakdown comes from a specific incident involving a staff member named Amanda. The reviewer explains that Amanda was supposed to call a client to determine needs, and promises were made that she would call. For seven days, the reviewer requested contact without receiving a response. On the seventh day, the explanation given was that Amanda did not have enough time to make the call or arrange additional meetings. This anecdote highlights how even routine outreach can fail, leaving families waiting and outwardly distrustful of the agency's ability to coordinate essential services. It also illustrates how the absence of timely communication can undermine trust and worsen the client experience.

Taken together, the reviews present a cautionary narrative about Teper Care: chronic staffing gaps, frequent no-call, no-show incidents, inadequate training, and weak disciplinary practices appear to undermine reliability and safety. They raise serious questions about how the agency manages caregiver accountability, protects clients from harm, and maintains consistent communication with families. While there are mentions of appreciation in some contexts, the overarching tone emphasizes a need for fundamental improvements in coverage, staff training, supervision, and responsive client communication to restore trust and ensure that clients receive the dignified, dependable care they are entitled to.

Restaurants

• Atwater Street Tacos (1.6 miles)
• Wimpy Burger (1.7 miles)
• McDonald's (2.5 miles)
• KFC (2.6 miles)
• Arby's (2.6 miles)
• Taco Bell (2.6 miles)
• Leo's Coney Island (2.7 miles)

Parks

• Huroc Park (1.7 miles)
• Willow Park Pond (5 miles)
• Willow Metro Park (5.1 miles)
• Lake Erie Metropark (5.1 miles)
• Civic Center Park (5.3 miles)
• Sterling State Park (10.2 miles)
• Heritage Park (10.2 miles)

Pharmacies

• Rite Aid (1.8 miles)
• Rockwood Pharmacy PC (3.2 miles)
• Carleton Pharmacy (3.7 miles)
• Walgreens (4.9 miles)
• CVS Pharmacy (5 miles)
• Rite Aid (5.5 miles)
• Hope Recovery Rehab (6.3 miles)

Cafes

• Tim Hortons (2.6 miles)
• Biggby Coffee (2.9 miles)
• Farmers Cafe (3.7 miles)
• Tim Hortons (4 miles)
• Panera Bread (8.8 miles)
• Starbucks (9.7 miles)

Physicians

• Henry Ford Rockwood Practice (3.4 miles)
• Dr Kristine Kaiser, Md Cardiologist (4.7 miles)
• Michigan Institute-Urology (7.8 miles)
• Family Health PC (8.9 miles)
• Lung and Sleep Disorders Center (9.4 miles)
• Michigan Center For Oral Surgery (9.5 miles)
• Toledo Clinic - Intern (9.7 miles)

Places of Worship

• Southpoint Church (5.8 miles)
• Our Lady of the Woods (5.8 miles)

Hospitals

• Henry Ford Medical Center - Woodhaven (6.5 miles)
• Dr. Dino d'Aloisio (10.2 miles)
• Fresenius Medical Care (10.4 miles)

Transportation

• Delta Sky Club (9.2 miles)
• Detroit Metropolitan Wayne County Airport (DTW) (9.4 miles)
• Detroit Airport Ground Transportation Center (9.5 miles)
• Concourse A (9.5 miles)
• DTW Runway (9.6 miles)
• Concourse B (9.6 miles)
• Delta Sky Club (9.6 miles)