Falkirk Assisted Living - Flat Rock

Pros

• The staff at Falkirk Assisted Living is friendly and helpful, providing excellent care for the residents.
• The facility is clean, well-kept, and has a pleasant atmosphere.
• Residents enjoy balanced meals that accommodate their dietary needs.
• The owner goes above and beyond to ensure that residents are well cared for and communicates effectively with family members.
• Many residents have made friends and feel comfortable in their living environment.
• The tour experience was positive, with an informative and welcoming guide showing the facility.
• Falkirk offers a modern environment in a new subdivision, contributing to a homely feel for residents.

Cons

• The staff at Falkirk Assisted Living is not trained properly, and they do not engage the residents in meaningful activities.
• Many personal items, including a cherished quilt, were never found after the resident's departure, despite being labeled.
• There were issues with the cleanliness and quality of replacement bedding when moving out a resident's belongings.
• The owner was described as loud and uncaring, and some staff members were deemed terrible in their treatment of residents.
• Residents appeared inactive and unengaged, often just staring at the TV without much interaction or stimulation.
• There was confusion regarding security protocols within the facility, leading to concerns about safety.
• The community failed to provide necessary supplies for residents' care without prior notice to families.
• Overall experiences were marred by incidents of embarrassment related to inadequate care during outings.

Review

Falkirk Assisted Living has received a mixed bag of reviews from various families and individuals, reflecting both positive experiences and serious concerns regarding the care provided to residents. Many visitors noted that the facility itself is clean, well-maintained, and boasts a friendly atmosphere. Several reviewers expressed their appreciation for the cleanliness of the community, commenting on how it appeared to be well-kept with no visible debris in sight. The pleasant ambiance was often mentioned as a significant factor that made family members feel comfortable knowing their loved ones lived there.

The staff at Falkirk were frequently recognized for their friendliness, although some reviewers believed that training could be improved. Visitors reported having good interactions with staff members during tours and noted that they seemed genuinely caring towards residents. One reviewer stated that staff did an “excellent job” of caring for their loved one 24/7, while another comment highlighted that most employees were amazing in attending to the needs of residents. However, concerns about inadequate training and insufficient daily activities surfaced as recurring complaints. Some families felt disappointed by the lack of engagement and activities offered to residents, leading to instances where they found their loved ones inactive for extended periods.

Despite a generally positive initial impression during tours—where informative and friendly guides showcased the facility—people's experiences shifted dramatically once their loved ones moved in. One particularly alarming account detailed a family’s distress when personal items belonging to their deceased mother went missing just an hour after her passing—a stark indication of perceived negligence regarding resident belongings and dignity post-death. This incident deeply tarnished some families' trust in Falkirk Assisted Living; feelings of anger emerged over lost items like clothing or cherished quilts that never resurfaced despite being clearly labeled.

In terms of dietary provisions, many reviewers commended the food served at Falkirk Assisted Living, noting it was healthy and accommodating to specific dietary needs. Residents appeared well-fed with balanced meals on offer; this aspect brought comfort to those who worried about nutritional quality in assisted living environments. However, concerns persisted about how regularly staff managed more personal hygiene needs—an issue highlighted by one family's embarrassing experience when care deficiencies became apparent during an outing.

While several commenters praised management for being responsive—especially highlighting Brenda’s efforts as owner—the overall sentiment suggested organizational shortcomings in certain areas such as communication between staff members regarding resident care requirements. Families often found themselves learning about special needs only upon arrival rather than receiving proactive updates from staff—a situation deemed frustrating given the importance of ongoing communication about loved ones’ health status and needs.

Overall, Falkirk Assisted Living appears to provide a mixed experience comprised of commendable standards intertwined with critical issues requiring attention from administration concerning resident safety, activity engagement, proper hygiene practices, and enhanced communication strategies among all staff levels. While some families felt reassured by personal connections made with knowledgeable management willing to assist beyond expectations, others experienced gut-wrenching lapses affecting both personal dignity and trustworthiness essential in a residential setting for vulnerable populations like elderly individuals needing assistance.

Restaurants

• Burger King (1.2 miles)
• Wimpy Burger (1.5 miles)
• McDonald's (1.6 miles)
• Atwater Street Tacos (1.7 miles)
• Wendy's (1.8 miles)
• McDonald's (1.9 miles)
• KFC (1.9 miles)

Pharmacies

• Rockwood Pharmacy PC (1.4 miles)
• Rite Aid (1.7 miles)
• Rite Aid (3.5 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (3.8 miles)
• CVS Pharmacy (5.8 miles)
• Carleton Pharmacy (6.2 miles)

Physicians

• Henry Ford Rockwood Practice (1.6 miles)
• Dr Kristine Kaiser, Md Cardiologist (2.2 miles)
• Michigan Institute-Urology (6.1 miles)
• Family Health PC (7 miles)
• Lung and Sleep Disorders Center (7.5 miles)
• Michigan Center For Oral Surgery (7.7 miles)
• Downriver Heart and Vascular Specialists (9 miles)

Cafes

• Tim Hortons (1.6 miles)
• Tim Hortons (2 miles)
• Biggby Coffee (2.1 miles)
• Farmers Cafe (6.2 miles)
• Panera Bread (7.8 miles)
• Starbucks (7.9 miles)
• Sugarr Donuts (9.2 miles)

Parks

• Huroc Park (1.8 miles)
• Lake Erie Metropark (2.9 miles)
• Civic Center Park (3.6 miles)
• Willow Metro Park (6.3 miles)
• Willow Park Pond (6.4 miles)
• Heritage Park (9.2 miles)
• BASF Park (9.7 miles)

Places of Worship

• Southpoint Church (3.4 miles)
• Our Lady of the Woods (4.4 miles)

Hospitals

• Henry Ford Medical Center - Woodhaven (4.6 miles)
• Dr. Dino d'Aloisio (7.8 miles)
• Henry Ford Wyandotte Hospital (10.6 miles)

Transportation

• Delta Sky Club (9.6 miles)
• Detroit Metropolitan Wayne County Airport (DTW) (9.7 miles)
• Detroit Airport Ground Transportation Center (9.8 miles)
• Concourse A (9.8 miles)
• DTW Runway (9.8 miles)
• Concourse B (9.9 miles)
• Delta Sky Club (10 miles)