10255 Northland Drive, Big Rapids, MI 49307
For more information about senior living options: (844) 490-3973
The staff is described as good. It was described as a great long-term place that specialized in addressing residents' problems. Initially, the place was thought to be okay.
The reviewer describes the place as horrible and a slumlord situation; it's all bad. They claim Mike Chafe lied, stole, and damaged the brother's trust, exploiting a vulnerable person for personal gain. The housing is described as unsafe, with water in the basement and likely black mold. The so-called "duplex" is misrepresented as a single-family home, and the brother isn't truly independent due to ongoing meds and check-ins. It's alleged that the furnace/AC was intentionally cut off to save money, leaving the brother hot and worsening health issues. The reviewer accuses guardianship/payee manipulation, calling them con artists profiting from special-needs individuals.Heights Manor in Big Rapids, MI is best suited for seniors who want a modest, budget-conscious living option and who can rely on steady frontline staff to handle daily tasks. The community appears to serve residents needing light to moderate assistance in a homey, less institutional setting, rather than a high-end, activity-rich environment. Families drawn to affordability and straightforward care may find it appealing at first glance. However, the narrative surrounding governance and resident safety among current and former residents raises important cautions. Heights Manor can meet a narrow niche, but it does so with significant caveats that require careful scrutiny before committing.
Who should consider alternatives? Any family with a loved one who has complex medical, behavioral, or guardianship needs should look elsewhere. The strongest concerns in the reviews involve management practices, potential exploitation of vulnerable adults, and questionable housing arrangements tied to guardianship or payees. Add in reports of questionable living conditions and unstable housing moves, and the risk becomes difficult to overlook. For residents with asthma, heart issues, or other serious health considerations, the lack of transparent oversight and reliable decision-making is a decisive reason to seek a more stable option.
On the upside, some reviewers report adequate staffing and a basic level of attentive care. The smaller scale and lower cost may translate into a more personal feel and easier access to staff than larger facilities. Those factors can deliver dependable day-to-day support and a sense of familiarity for residents who are not seeking an active, lifestyle-rich program. In short, there is a core staffing value here that keeps Heights Manor functional, even if it does not compensate for broader governance concerns.
Yet the con list is heavy. Allegations of deception, manipulation of guardianship, and improper handling of funds paint a troubling picture of accountability gaps. Several residents describe moves into substandard living spaces, stripped or cut utilities, and environments with hazardous conditions like water intrusion or mold. The heat risk during hot weather, and the implication that housing decisions were influenced by cost-cutting rather than resident welfare, amplify the seriousness. These are not isolated grievances but recurring patterns that undermine trust and subject vulnerable residents to avoidable risk.
With those elements in play, the limited staffing positives cannot offset the overarching risks. The ethical and safety concerns - the potential for exploitation, unsafe housing, and opaque governance - loom larger than any perceived care benefits. For families prioritizing protection, transparency, and dependable oversight, Heights Manor does not deliver. The prudent move is to treat it as a last-resort option only if no clearly safer alternatives exist, and to pursue robust external monitoring or relocation if guardianship or placement is in question.
Prospective residents should approach Heights Manor with a rigorous checklist. Demand a full licensing and inspection history, detailed care plans, and a transparent billing process. Demand independent oversight on any guardianship or payee arrangements and speak directly with frontline staff about daily routines, safety checks, and emergency responses. Compare with communities known for strong governance, proven safety records, and consistent, ethical resident care. If anything about oversight, housing conditions, or financial handling seems uncertain, explore other options first. A careful, proactive relocation plan should accompany any admission decision.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heights Manor is an assisted living community located in the charming city of Big Rapids, MI. This board and care home offers a comfortable and supportive environment for seniors in need of assistance with daily activities.
Residents at Heights Manor can enjoy the convenience of fully furnished accommodations, ensuring a hassle-free move-in process. The community features a spacious dining room where delicious meals are prepared and served, taking into consideration any special dietary restrictions.
The well-maintained garden and outdoor spaces provide opportunities for residents to relax, engage with nature, or socialize with fellow residents. Housekeeping services are provided to ensure a clean and tidy living environment.
At Heights Manor, the staff is dedicated to meeting the individual needs of each resident. They offer assistance with activities of daily living, such as bathing, dressing, and transfers. Transportation arrangements can be made for medical appointments or other errands.
The community also values the importance of healthcare coordination. Staff members work closely with health care providers to ensure that residents receive proper care and support as needed. Medication management services are available to help residents stay on top of their medications.
Residents at Heights Manor can enjoy a variety of choices when it comes to nearby amenities. There are several cafes, restaurants, pharmacies, physicians' offices, and places of worship in close proximity for convenience and accessibility. Additionally, scheduled daily activities provide opportunities for residents to engage in social interactions and pursue personal interests within the community.
With its comprehensive care services, convenient amenities, and vibrant location in Big Rapids, Heights Manor offers a warm and welcoming assisted living community that truly feels like home.
This area of Big Rapids, Michigan offers a variety of amenities and services that may be appealing to seniors looking for a comfortable living environment. There are several restaurants within a short driving distance, providing convenient dining options. Places of worship are also nearby for those seeking spiritual fulfillment. Transportation services such as Greyhound Bus Lines and Enterprise Rent-A-Car make it easy to get around the area. Nearby cafes like Starbucks and Biggby Coffee offer pleasant spots for socializing or enjoying a cup of coffee. The presence of physicians' offices, pharmacies, and hospitals like Mecosta County Medical Center and Spectrum Health Big Rapids Hospital ensure access to quality healthcare when needed. Parks like High Banks Park offer opportunities for outdoor recreation and relaxation. Overall, this part of Big Rapids provides a mix of convenience, community, and healthcare resources that may be attractive to seniors considering the area for living.
Heights Manor is located at 10255 Northland Drive, Big Rapids, MI 49307 in Newaygo County, Michigan
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