Lincare in Wakefield, MA

Pros

• They were awesome.
• So far a great company.

Cons

• They describe oxygen deliveries arriving days late and pickups never completed, leaving patients without equipment.
• They report being on hold for long periods and never getting an answer.
• They characterize the service as absolutely terrible and the staff as rude and unhelpful.
• They say the company makes promises but never follows through, leaving customers without needed supplies.
• They label the company as incompetent and say it should be shut down for the good of society.
• They complain about miscommunications, wrong shipments, and orders that disappear or are misfiled.
• They describe customer service as the worst, with rude staff and excessive wait times.
• They claim critical equipment like CPAP supplies and oxygen tanks are never delivered on time.

Review

This Wakefield Lincare location is best suited for caregivers who must secure access to home medical equipment despite a high tolerance for administrative friction. The service structure centers on delivering oxygen systems and CPAP supplies, which means it can meet basic equipment needs when everything runs smoothly. However, the reality shown in reviews is that timeliness and reliability are not dependable anchors of this operation. Families that cannot absorb frequent delays, misdeliveries, or unreturned calls should not entrust their health needs to this specific provider without a robust backup plan.

Alternatives deserve serious consideration for anyone who cannot accept chronic service disruption. Regional DME providers with stronger customer-service reputations are worth evaluating, as are hospice connections that sometimes route oxygen and CPAP supplies through partner suppliers with tighter service promises. The Wakefield office’s repeated delays, miscommunications, and billing mixups stand out as systemic risks, and a switch to a company with clearer accountability or a closer supervisory presence can spare families repeated headaches. If a medical condition hinges on dependable delivery, exploring other options is prudent.

The main strengths evident in the reviews are practical access to essential equipment and the occasional instances where staff actually fulfills a specific, urgent need. In at least one case, the Wakefield team promptly assisted with a regulator for a car bottle, illustrating that competence and responsiveness can occur when the situation demands it. Yet such moments appear rare and do not compensate for the habitual breakdowns: hours-long hold times, missed deliveries, wrong-sized tanks, and equipment that fails to perform as required. The contrast between isolated good moments and persistent systemic failures is stark and material for decision-making.

What keeps the cons from being easily overcome is the pattern of operational underperformance. Phone lines that trap callers in endless hold, staff who seem unable to access or update patient files, repeated misorders, and slow or nonexistent follow-through create perilous uncertainties for anyone relying on oxygen or CPAP supplies. Billing errors and a lack of proactive communication compound the risk, sometimes leaving families to chase insurers or file complaints just to get basic services delivered. In health-critical scenarios, these recurring problems convert into a tangible threat to well-being.

For families navigating a decision, a practical playbook emerges. If choosing this provider, insist on concrete, written delivery windows, a single point of contact for escalations, and immediate confirmation of any order. Document every interaction, and establish a hard, time-bound expectation for problem resolution, with a clear path to corporate oversight if local staff fail to deliver. Build a back-stop plan that includes a second supplier or hospice-affiliated option, so life-sustaining equipment never becomes a gamble. Budget both time and emotional energy for ongoing oversight, and prepare to switch if improvements prove unavailable.

In the end, this Wakefield site presents a high-risk choice for oxygen and CPAP dependence. The persistent, broad pattern of delays, miscommunications, and unreliable service tips decisively toward seeking alternatives. The best-suited buyers are those who can tolerate repeat escalations and who can afford to maintain a contingency plan. For families where every hour matters and health hinges on dependable delivery, it is prudent to pursue other providers first, reserving this option only as a last resort supported by stringent oversight and a clear, enforceable service agreement.

Cafes

• Starbucks (0.6 miles)
• Perfecto's Caffe (5.8 miles)
• Pressed Cafe (6.7 miles)
• Starbucks (7.4 miles)
• Perfecto's Caffe (7.9 miles)
• Starbucks (8.1 miles)

Parks

• Middlesex Fells Reservation (1 miles)
• Sheepfold, Middlesex Fells Reservation (4.3 miles)
• Melrose Common (4.4 miles)
• Mary Cummings Park (6.3 miles)
• John M. Devir Park (6.6 miles)
• Tufts Park (7.9 miles)
• Rindge Park (7.9 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• Walgreens (2.1 miles)
• CVS Speciality (2.5 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (3.8 miles)
• CVS Pharmacy (3.8 miles)
• Walgreens (3.8 miles)

Restaurants

• Chipotle Mexican Grill (2.7 miles)
• McDonald's (2.9 miles)
• Liberty Bell Roast Beef and Seafood (3.6 miles)
• Soc's Icecream (3.8 miles)
• Kelly's Roast Beef (4 miles)
• The Brickyard (4.1 miles)
• Hooters (4.5 miles)

Physicians

• North Suburban Orthopedic Associates (4 miles)
• Harvard Vanguard Medical Associates (5.5 miles)
• Lahey Clinic Ophthalmology (6.3 miles)
• Microsurgical Eye Consultants (6.8 miles)
• Harvard Vanguard Medical Associates - Peabody-Lynnfield (7.1 miles)
• Laser Gentle Medical Spa (7.1 miles)
• Lahey Clinic Peabody (7.3 miles)

Transportation

• Ballardvale Mbta Station (5 miles)
• Wellington Station (7.8 miles)

Hospitals

• Lahey Clinic (6.4 miles)
• Childrens Hospital Peabody (6.9 miles)
• Danvers State Hospital (7.6 miles)

Places of Worship

• Danvers Church Of The Nazarene (6.8 miles)
• St Richard Catholic Church (7.4 miles)
• St Agnes Parish-Arlington (7.5 miles)
• The Church of Jesus Christ of Latter-day Saints (8 miles)
• Lynn Spanish Branch Latter-day Saints (8 miles)

Theaters

• AMC Burlington Cinema 1 (7.2 miles)