Lincare

Pros

• The Wakefield Lincare team was praised as awesome by a customer.
• A customer appreciated Lincare's assistance in obtaining a regulator for a bottle, calling the staff awesome.
• The Wakefield location was highlighted positively as an example of good service.

Cons

• Customers describe the service as absolutely terrible and the company as the worst ever.
• They report being on hold for hours with no one answering.
• They claim there is no effective way to contact the company beyond unhelpful live chat or email.
• They accuse the company of missed or late deliveries and never completing scheduled pick-ups.
• They say staff are rude and unhelpful, with representatives who lie to get customers off the phone.
• They claim the company should be shut down or sued for fraud due to deceptive practices.
• They say the company is unresponsive and leaves patients without essential equipment for extended periods.

Review

A broad set of reviews paints a troubling picture of Lincare's oxygen and medical equipment service, spanning multiple states and years. The common thread is a pattern of delays, missed appointments, and a front-line experience that many patients and their families describe as chaotic, unhelpful, and unsafe. From late oxygen deliveries to failed pickups and an often unresponsive call center, these experiences leave customers feeling stranded at moments when reliable equipment is literally a matter of life and death. One reviewer recounts having oxygen delivered five days late in Massachusetts after requesting it for June 7, then watching a scheduled pickup on June 27 slip by, and by July 24 still seeing no pickup despite three planned visits. The frustration is vivid: "What am I to do now??? I will NOT be responsible for this machine," a sentiment that captures the fear and sense of abandonment many customers express when the equipment their health depends on is mishandled.

The problem is not just episodic delays but a systemic difficulty in reaching help when it's needed most. Numerous reviewers describe being on hold for extraordinarily long periods - 42 minutes, 50 minutes, sometimes longer - without ever reaching a real person. When there is a "live chat," it seems to steer customers toward email rather than resolving the issue in real time. The recurring chorus is that the company's phone system either fails to connect, hangs up after going through a phone tree, or simply does not provide the urgent assistance required in medical equipment crises. The repeated use of terms like "Absolutely terrible service," "Worst company ever," and "Terrible phone service" underscores a perception of neglect and poor responsiveness that many patients feel is unacceptable given the stakes.

Health and safety concerns are repeatedly foregrounded in these reviews. Families describe oxygen equipment that is not functioning when it is needed most, with promises of urgent service that are not fulfilled. In one life-or-death scenario, a mother who relies on oxygen 24/7 faced a non-responsive system where the unit was not working and available technicians did not come in time; the situation was described in stark terms, with fears about fire risk from the red and yellow lines and a new machine that took months to replace. The sense of vulnerability is palpable: delays in service can translate into immediate danger. There are also complaints about a lack of timely replacement or repair of essential devices, with people reporting that critical items like nebulizers, CPAP components, or tanks are not delivered as promised, leaving patients without the equipment they need to breathe or sleep safely.

Customer behavior and staff demeanor are another frequent point of critique. Several reviews cited rude or condescending interactions with representatives, accusations of lying to end calls, or staff described as being far away - "mostly in some foreign place" - which fuels perceptions that the company does not treat patients with the seriousness their conditions require. A few reviewers even personify the frustration: phrases like "wicked witch from the hell" and "criminal" behavior evoke an impression of systemic disregard. The tone across these accounts is consistently upset and accusatory, with patients and caregivers feeling dehumanized or dismissed when they seek help or try to resolve problems.

Another major theme is the relentless press of solicitations for supplies and the sense of being harassed by sales calls. Reviewers report being asked two to five times per day whether they want to order more CPAP supplies, despite repeated requests to limit outreach to a minimal cadence. Some mention trying to cut down the frequency to "one call per year or one every two years," only to find that the volume continues, sometimes with rude exchanges when they push back. The perception is that the company prioritizes sales and outreach over patient care, treating customers more like revenue streams than as individuals whose health depends on timely, reliable equipment and service.

Administrative and billing headaches compound the frustration. Problems range from prescription paperwork that is deemed insufficient, requiring patients to obtain new requests from their doctors, to inconsistent information about who is in the system and where products are being sent. Several reviews describe shipments going to the wrong address after changes of residence, or being told promises are being made but nothing materializes for weeks or months. In some cases, patients have learned that their insurance is paying for supplies they're not receiving, prompting plans to contact insurers directly. The sense is that the administrative side moves too slowly or inaccurately, with patients feeling they have to fight through bureaucracy even as their health needs are pressing.

There is, however, at least one small counterpoint in the collection: a rare positive experience. One reviewer noted that a Wakefield, MA branch (10 Upton Drive, Wilmington, MA) delivered effective support in a specific instance, and another praised a local team for supplying a regulator for a bottle in a car and described that team as "awesome." These moments of competent, responsive service stand out precisely because they are exceptions in a landscape dominated by delays, miscommunications, and perceived indifference. They also highlight that the quality of service may depend heavily on the local office or staff rather than reflecting a uniform corporate standard.

Taken together, the reviews present a loud, unified call for substantial improvement. The recurring concerns - unreliable deliveries and pickups, dangerous delays in essential oxygen and respiratory equipment, chronic difficulty getting through to a human on the phone, rude or unhelpful staff, intrusive sales calls, and administrative missteps - coalesce into a portrait of a company where patients feel unsafe and unheard. The emotional weight is heavy, with many reviewers framing these experiences as life-impacting and unacceptable for a health care supplier. While there are isolated positive anecdotes, the prevailing sentiment is that the current level of service is far from adequate and that accountability, better-trained staff, more reliable scheduling, and clearer communication are urgently needed to prevent harm and restore trust.

Cafes

• Starbucks (0.6 miles)
• Perfecto's Caffe (5.8 miles)
• Pressed Cafe (6.7 miles)
• Starbucks (7.4 miles)
• Perfecto's Caffe (7.9 miles)
• Starbucks (8.1 miles)

Parks

• Middlesex Fells Reservation (1 miles)
• Sheepfold, Middlesex Fells Reservation (4.3 miles)
• Melrose Common (4.4 miles)
• Mary Cummings Park (6.3 miles)
• John M. Devir Park (6.6 miles)
• Tufts Park (7.9 miles)
• Rindge Park (7.9 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• Walgreens (2.1 miles)
• CVS Speciality (2.5 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (3.8 miles)
• CVS Pharmacy (3.8 miles)
• Walgreens (3.8 miles)

Restaurants

• Chipotle Mexican Grill (2.7 miles)
• McDonald's (2.9 miles)
• Liberty Bell Roast Beef and Seafood (3.6 miles)
• Soc's Icecream (3.8 miles)
• Kelly's Roast Beef (4 miles)
• The Brickyard (4.1 miles)
• Hooters (4.5 miles)

Physicians

• North Suburban Orthopedic Associates (4 miles)
• Harvard Vanguard Medical Associates (5.5 miles)
• Lahey Clinic Ophthalmology (6.3 miles)
• Microsurgical Eye Consultants (6.8 miles)
• Harvard Vanguard Medical Associates - Peabody-Lynnfield (7.1 miles)
• Laser Gentle Medical Spa (7.1 miles)
• Lahey Clinic Peabody (7.3 miles)

Transportation

• Ballardvale Mbta Station (5 miles)
• Wellington Station (7.8 miles)

Hospitals

• Lahey Clinic (6.4 miles)
• Childrens Hospital Peabody (6.9 miles)
• Danvers State Hospital (7.6 miles)

Places of Worship

• Danvers Church Of The Nazarene (6.8 miles)
• St Richard Catholic Church (7.4 miles)
• St Agnes Parish-Arlington (7.5 miles)
• The Church of Jesus Christ of Latter-day Saints (8 miles)
• Lynn Spanish Branch Latter-day Saints (8 miles)

Theaters

• AMC Burlington Cinema 1 (7.2 miles)