Home Instead - North Andover, MA

Pros

• Home Instead consistently provides coverage even last minute or overnight and is willing to work with families to best support their loved ones.
• Home Instead provides quality service, and families are greatly satisfied with the care.
• Ashley is consistently pleasant to work with and very helpful.
• Home Instead is wonderful, with great services and knowledgeable office staff; Ashley and her team excel.
• The caregivers are compassionate and professional, truly dedicated to enhancing clients' quality of life.
• The office staff, including Maria S., is wonderful and very helpful, and the entire team is kind and skilled.
• Administrative staff respond in a timely manner, and caregivers form strong connections with clients.
• Inquiries are answered promptly and consultations scheduled quickly; the service is fast and efficient.
• Interactions with Home Instead North Andover and Peabody offices have been great.
• The reviewers would highly recommend Home Instead for their loved ones.
• The experience with Home Instead far exceeded expectations.
• The mission is terrific, service is professional and reliable, providing peace of mind.

Cons

• One reviewer stated that people should not trust their loved ones with this company, alleging the owner is racist and calling the franchise a disgrace.
• Another reviewer claimed that CNAs handed out medications and that staff called 911 to assist someone who had fallen, indicating serious safety concerns.

Review

Across the collection of reviews, Home Instead emerges as a consistently reliable option for families seeking home care, particularly when coverage is needed at the last minute or for overnight support. Several reviewers highlight their willingness to tailor services to fit each family's unique situation and to keep care going even during tight timelines. One reviewer stressed that Home Instead was eager to "best support my family member" and could always find coverage when it was most needed, underscoring a reputation for flexibility and responsiveness that many families rely on during stressful periods.

A standout thread throughout the feedback is the importance of the office team, especially Ashley, who appears repeatedly as a helpful and pleasant point of contact. Multiple reviewers credit Ashley with making coordination smoother, noting that she is "very helpful" and describing the service coordination experience as positive and reassuring. The impression is that the office staff - along with other team members - brings a level of knowledge and approachability that helps families feel supported from the first inquiry through ongoing care management.

Caregivers themselves are consistently described as compassionate and professional, dedicated to enhancing the quality of life for those they serve. Reviewers point to the caregivers' kindness and competence, with remarks that they are "compassionate and professional" and that the team's work truly contributes to the wellbeing of loved ones. Specific staff members receive praise as well; for example, Maria S. from the office is noted as wonderful and very helpful, and others, such as Yahira in Andover and Rhonda in Peabody, are singled out for making difficult situations easier and ensuring reliable care could be arranged when needed. The broader sentiment is that the caregivers and office staff collectively create a supportive, attentive environment for clients and their families.

Administrative support and care planning are also highlighted as strengths. Families describe a smooth experience when coordinating care plans, scheduling, and adapting to changing needs, with references to timely responses from administrative staff and the ability to oversee and adjust care plans as conditions evolve. Some reviews specifically mention arrangements like 24-hour home care or rapid consults, emphasizing how the team can move quickly to secure appropriate coverage and ensure safety and continuity of care. Overall, the administrative side of Home Instead is portrayed as capable, responsive, and integral to delivering reliable care.

Long-term, multi-member family use of Home Instead is a recurring theme, painting a picture of ongoing partnerships rather than one-off services. One reviewer recalls their family's experience over three years as dementia progressed, Parkinson's disease developed, and cancer emerged in another relative, describing the company as kind, professional, and a godsend. The sentiment across these reflections is that the combination of compassionate caregivers and dependable administration provides meaningful peace of mind for families navigating difficult health journeys.

Amid the overwhelmingly positive feedback, one review introduces a starkly different perspective. The reviewer cautions others not to trust their loved ones to this company, alleging that issues ranged from medication handling to emergency responses, and accusing the owner of racism and of failing to provide ethnically diverse staff when requested. This single, strongly negative account contrasts with the broader pattern of praise and raises questions about variability in experiences. It serves as a reminder that experiences can differ significantly from family to family and from location to location, and it highlights the importance of in-person discussions, careful staff introductions, and ongoing communication when selecting home care services.

Taken together, the reviews convey a robust picture of Home Instead as a provider that many families turn to for dependable, compassionate care. The recurring themes center on flexible scheduling and last-minute coverage, a helpful and knowledgeable office team (with Ashley frequently cited as a standout), and caregivers who are described as warm, skilled, and dedicated to preserving quality of life. For families facing chronic conditions like dementia or Parkinson's disease, or navigating post-hospital transitions, these experiences suggest that Home Instead North Andover and Peabody offices can offer meaningful support, with the caveat that individual experiences may vary and that prospective clients may wish to meet staff and discuss care plans in detail before committing.

This part of North Andover, Massachusetts offers a convenient and well-equipped environment for senior living. With several physician offices in close proximity, including urology, cardiology, internal medicine, and optometry, healthcare services are easily accessible. There are also multiple pharmacies nearby for medication needs. In terms of dining options, a variety of cafes and restaurants can be found within a few miles radius, catering to different tastes. The area is served by Lawrence Municipal Airport for convenient travel access. For recreational activities, there is the option to visit nearby parks or catch a movie at AMC Bar Methuen 2 theater. Additionally, there are places of worship available for spiritual nourishment. Overall, this part of North Andover provides a balanced mix of healthcare facilities, dining options, transportation services, entertainment venues, and green spaces that could contribute to a comfortable retirement lifestyle.

Physicians

• Northeast Urologic Surgery PC (0.1 miles)
• Dr Josef And Dr Michael Gendlerman's Office (0.7 miles)
• SMG New England Cardiology of Lawrence (0.8 miles)
• Pleasant Valley Internists PC (2.2 miles)
• Vascular and Vein Associates (2.7 miles)
• Dana Farber Cancer Institute (4.3 miles)
• Dr Frederic Rose Optometry (5.3 miles)

Cafes

• Heav'nly Donuts (0.2 miles)
• Starbucks (1.6 miles)
• Panera Bread (2.2 miles)
• Duffy's Diner (2.9 miles)
• Starbucks (3 miles)
• Starbucks (7 miles)
• Starbucks (7 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Packard Pharmacy (1.6 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.2 miles)

Restaurants

• Jaime's Restaurant (0.5 miles)
• McDonald's (0.8 miles)
• Mad Maggie's Ice Cream (0.9 miles)
• Casa Blanca Mexican Restaurant (0.9 miles)
• Sahara Club & Restaurant (1.7 miles)
• Cows Rock Ice Cream (1.9 miles)
• Burtons Grill (2.2 miles)

Transportation

• Lawrence Municipal Airport (LWM) (0.6 miles)

Hospitals

• Lawrence General Hospital (1 miles)
• Whittier Rehabilitation Hospital (3.8 miles)
• Whittier Pavilion (5.7 miles)
• Merrimack Valley Hospital (5.9 miles)
• Tewksbury Hospital (8.2 miles)

Theaters

• 2660 Amc Bar Methuen 2 (2.9 miles)

Places of Worship

• La Iglesia De Jesucristo De Los Santos De Los Últimos Días (4.5 miles)

Parks

• Ward Reservation (4.6 miles)