Visiting Angels

Pros

• The schedule was created within 24 hours and worked well for the family, with Showan being great.
• Susan Reid is pleasant, understanding, and patient, and she goes beyond the call of duty.
• Robin provided compassionate care and helped Teddy stay engaged in life, becoming a friend to the family.
• The Visiting Angels staff are upbeat, helpful, and consistently arrive as scheduled.
• The agency is a trusted partner that can quickly respond to changing care needs.
• The office team is approachable and helpful with scheduling and billing.
• The caregivers and staff are exceptionally competent, professional, and caring; families highly recommend Visiting Angels.
• The service is consistently supportive and social, with ongoing visits.

Cons

• A reviewer reported billing a $31 per hour rate after sending the aide home, despite cancellation attempts.
• A client noted that hospice coverage did not extend to the first Saturday, requiring them to look for alternatives.
• The same reviewer said they were told they had called the wrong number when trying to cancel, indicating miscommunication.
• A client claimed the prior home health aide, a 77-year-old, could not perform hospice duties and filed a workers' comp claim they believed was unfounded.

Review

In a sequence of caregiving moments that demanded quick, reliable help, Visiting Angels proved to be a responsive partner from the very start. One family faced a tight deadline and needed arrangements within 24 hours, and the team delivered a schedule that worked for them. Showan stood out as someone who made a positive impression, but the impression extended beyond one person: the very first experience with Susan Reid was characterized by her pleasant, understanding, and patient approach. She went beyond the call of duty to assist with a complex situation, and the family felt confident recommending Visiting Angels to anyone seeking support.

Another powerful testament to the agency's impact centers on a longtime client's father-in-law, Teddy, who was slipping deeper into the progression of Alzheimer's disease. Robin - described by the family as an "angel" - entered their lives at a crucial time and brought kindness, compassion, and genuine engagement. She didn't simply provide supervision; she took Teddy on small adventures in the community - seaside lunches in Plymouth, walks around town, drives to revisit places from the past - and kept his life meaningful. In the home, she was creative about activities and conversations tailored to Teddy's love of golf, offering companionship, acceptance, and friendship while implementing memory strategies that helped him feel included. The care gave him dignity, and it gave their whole family peace of mind. The family's gratitude was profound, and they readily recommended Visiting Angels to others looking for compassionate care.

The agency's role in hospice-related support also emerged as profoundly positive. Several inputs describe Visiting Angels as a trusted partner in supplementing hospice care during a loved one's decline. Care staff were upbeat, efficient, and arrived on schedule, with scheduling issues communicated in advance to allow family response. When Teddy's or the family's needs spiked, Visiting Angels could respond quickly, integrating smoothly into the broader care plan. This responsive adaptability and reliability were highlighted as a central strength of the agency, leaving families feeling supported and appreciative of the help provided during challenging times.

Beyond individual stories, the overarching sentiment across multiple reviews is that Visiting Angels is a solid, dependable agency. Families describe a consistent rhythm of visits that are helpful and social, with the possibility to expand services as needs evolve. The staff at the office were repeatedly cited as available and helpful, especially when it came to scheduling and billing questions, while the Angels themselves were consistently described as kind and pleasant. The sense that the organization is a true partner - responsive to changing circumstances and respectful of the patient - permeates these testimonials.

There are also affirmations of the human touch in difficult moments. One client emphasized how all members of the team - caregivers, schedulers, caseworkers, and administrators - delivered with exceptional competence, professionalism, and warmth. A separate account mentions a twice-weekly aide for an elderly mother with Alzheimer's, with a consistent caregiver who had established rapport and whose presence the mother appreciated. In these cases, the continuity of care and the caregiver's ability to connect with her patient were highlighted as crucial elements of a positive caregiving experience.

Of course, no service is perfect for every situation, and one entry serves as a cautionary note about billing, scheduling, and transitions during a hospice episode. A family recounted a troubling sequence where hospice coverage did not extend to a first Saturday, leading them to seek another caregiver. Attempts to cancel were met with confusion, and a caregiver showed up unexpectedly, resulting in an unnecessary charge. The situation also touched on a prior aide's workers' compensation claim, which added another layer of complexity to the experience. This negative example underscores the importance of clear communication, accurate scheduling, and careful billing practices to maintain trust during already stressful times.

Overall, the voices here converge on a clear message: Visiting Angels has been a lifeline for families navigating the complexities of aging and illness. The accounts celebrate caregivers who offered companionship, dignity, and practical engagement with daily life, as well as a support system that could scale up or adapt as needs changed. Clients repeatedly highlighted the warmth, reliability, and professionalism of the staff and the office team, and many expressed a strong willingness to recommend the service to others. While there were occasional hiccups, the positive experiences - robust caregiver engagement, thoughtful coordination with hospice when needed, and a demonstrated commitment to the patient's quality of life - leave a broad impression of Visiting Angels as a caring, capable option for family members seeking help at home.

This part of Marshfield, Massachusetts offers a range of amenities and services that would be beneficial for seniors looking to settle in the area. With multiple physicians' offices nearby, including Quincy Pediatric Associates and Scituate Pediatrics, residents have convenient access to medical care. Additionally, there are several pharmacies such as Animal Pharm and Walgreens within a short distance for any medication needs. The local dining scene features options like Wendy's and Mia Regazza for those looking to enjoy a meal out. Nearby cafes like Panera Bread provide a cozy spot for coffee and pastries. For those who enjoy outdoor activities, parks like Memorial Field and Whitman Town Park offer opportunities for leisurely strolls or picnics. Should more specialized medical attention be required, South Shore Hospital is easily accessible within a reasonable driving distance from this area of Marshfield.

Physicians

• Quincy Pediatric Associates (0.4 miles)
• Pembroke Westwood Hospital Psychiatry (0.7 miles)
• Eye Health Services (0.8 miles)
• Impact Alloys (3 miles)
• Scituate Pediatrics (4.7 miles)
• Harbor Medical Associates (4.7 miles)
• Miliken Eye Care (4.8 miles)

Restaurants

• Wendy's (0.5 miles)
• Stellwagen Beer Company (0.5 miles)
• Taco Bell (0.7 miles)
• Mia Regazza (0.8 miles)
• The Corner Cafe (2.5 miles)
• Levitate Backyard And Rexicana Surf Cantina (2.8 miles)
• Polcari's Bridgwaye Inn (3.7 miles)

Pharmacies

• Animal Pharm (0.6 miles)
• Innovative Chemistry (0.8 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3.4 miles)
• Osco Pharmacy Hanover (3.6 miles)
• CVS Pharmacy (6.5 miles)

Cafes

• Panera Bread (0.8 miles)
• Slacktide Coffee Roaster (3.1 miles)
• Coffee Shack (5.6 miles)
• Starbucks (5.6 miles)
• Starbucks (6.8 miles)
• Seabird Coffee & Co. (9.5 miles)
• Marylou's News (9.7 miles)

Parks

• Memorial Field (7.4 miles)
• Whitman Town Park (9.3 miles)
• Halifax Town Playground (9.7 miles)
• Nelson Street Park (10.7 miles)

Hospitals

• South Shore Hospital (9.5 miles)
• South Shore Hospital (11.2 miles)