Option Care Enterprises Inc

Pros

• The reviewer used the company twice and both experiences were great, with staff being extremely helpful and supplies delivered quickly.
• Option Care is described as the best infusion company, with Haven Health's nurse praised as the best, meeting all the reviewer's needs.
• Their pump is working perfectly 24/7 for 14 days, and Option Care Health has been wonderfully responsive, including off hours and extra deliveries; the reviewer highly recommends them.
• The reviewer has received medication from Option Care for two years without problems, with monthly confirmations, reliable delivery, and drivers providing arrival notices and delivery confirmations with photos.
• The staff are nice to work with and provide excellent patient care.
• Option Care Health is praised for taking the stress out of a serious health obstacle.
• Cindy from Denton, Texas is described as the most wonderful nurse the reviewer has worked with.
• The reviewer was very pleased with Option Care, noting they were available for all needs and very professional and pleasant.

Cons

• The clinic ghosted patients, provided no timeline for document submission, and told them to start over after months, wasting over $400 and receiving no recommendation.
• The facility was described as unprofessional and unresponsive, with no response from customer support for several days.
• Deliveries were repeatedly problematic: missing tubing, syringes and needles arriving separately with unusable needles, melted ice packs, wrong batteries, and late-night deliveries.
• New patient setups resulted in duplicate shipments (two IV poles and two backpacks) with no option to return them.
• Insurance information was not disclosed until charges accrued, and the financial department was difficult to reach with delays.
• Customer service and the financial department were criticized as poor, even though the nurse was praised.
• Requests for an interpreter were met with repeated hang-ups, showing a lack of professionalism and empathy.
• For families with critical illnesses, the lack of responsiveness led to out-of-stock supplies and urgent-care failures.
• The New England chapter was singled out for extremely poor service, with no callbacks and concerns about a child's life due to missed infusions.
• The reviewer warned to run away from the company, alleging negligence and suggesting possible lawsuits.
• There was an instance of wrong medication sent to a child and ensuing billing disputes.

Review

The collection of experiences with Option Care Health presents a broad and uneven picture. On one end of the spectrum, there are patients who praise the company for dependable deliveries, caring nurses, and timely support during challenging health journeys. On the other end, a sizable number of reviews describe persistent administrative glitches, unreliable communications, late or incorrect shipments, and a sense that practical needs - and even patient safety - are being compromised. Taken together, the narratives depict a service that can be life-enhancing in some cases but deeply frustrating and disheartening in others, with notable variability by individual team, region, and circumstance.

A recurring theme is the burden of administrative hurdles, particularly around obtaining and submitting required documents. Several reviewers recount lengthy, opaque processes that drag on for months, with no clear timeline for when documents must be submitted. One person described spending more than 400 dollars only to be told that the process had to start over because of delays. The lack of predictable guidance and the sense that the system is slow and unforgiving were common complaints. For anyone managing a chronic condition where timely access to infusion therapy matters, these administrative frictions can feel like a critical bottleneck, adding stress and cost at a time when patients already have enough to manage.

Communication and customer service appear to be a major point of contention. A number of reviews report difficulty reaching the company, unanswered voicemails, and delays in getting responses from customer support or the financial department. In one update, a reviewer notes that five days elapsed after contacting support with no reply. Language barriers and interpreter issues also surfaced, including a harsh incident where an interpreter was allegedly hung up on during a call. Several reviews describe a lack of transparency about responsibilities and timelines, with patients left to wonder who is handling their case and when they will be heard. In several instances, patients attempted to switch providers or pursue help from other sources, only to feel sidelined or ignored by Option Care.

Delivery and supply reliability emerge as another mixed area. Some experiences are positive, with patients reporting timely, well-coordinated deliveries, proactive communication (texts, arrival notifications), and care from nurses and delivery personnel who worked to accommodate needs. Yet many others recount tangible delivery problems: missing components such as tubing or ice packs that were melted upon arrival, syringes and needles arriving separately or in unusable sizes, wrong batteries, and deliveries arriving at odd hours like 10 PM. There are even reports of duplicate shipments (two IV poles and two backpacks) for new patients, with the firm insisting they cannot take them back. The inconsistency in what arrives and when it shows up can disrupt treatment plans and create additional work and anxiety for caregivers and patients.

The reviews also reflect a tension between positive on-the-ground care and problematic administrative and logistical infrastructure. For some patients, the nurse teams and the care they provide are genuinely appreciated. Statements like "the nurse from Haven Health is the best" or "my nurse is great" indicate that skilled, compassionate bedside care does exist within the organization. In contrast, other comments underscore systemic weaknesses - especially around financial handling and insurance coverage. Several patients report discovering late that their insurance didn't fully cover a given infusion, after substantial out-of-pocket costs had accrued. Complaints about not being able to reach the financial department, or being told someone would call back in 48 hours and never receiving a call, amplify the sense that financial coordination is reactive rather than proactive. This dichotomy helps explain why some patients feel grateful for the care itself while others feel burned by the surrounding processes.

The risk dimension is not merely inconvenient; for some reviewers, the stakes feel existential. A number of posts describe situations where delayed or unreliable service could have had serious health consequences, particularly for patients who rely on steady infusions and timely supplies to manage chronic or life-threatening conditions. The language used - phrases like "lives in danger," "cannot live without this medication," and "the lack of responsiveness is unacceptable" - reflects genuine fear that gaps in service may directly impact health outcomes. In at least one review, the fear is tied to a specific regional problem (such as the New England chapter) where repeated failure to deliver or respond was described as particularly acute. These comments illustrate why patients might counsel others to seek alternatives if possible, especially when dealing with critical therapies.

Regional and organizational inconsistencies also emerge in the reviews. There are references to specific chapters or regional teams (e.g., New England) performing notably poorly, with reports of no return calls and systemic neglect. By contrast, other patients describe consistently positive experiences with the same company, noting reliable monthly check-ins, on-time deliveries, and courteous interactions from staff. This inconsistency suggests that internal practices and local leadership may play a substantial role in shaping the patient experience, leading to a patchwork of outcomes rather than a uniform standard of care.

In addition to the practical and emotional dimensions, some reviewers acknowledge the emotional labor involved in managing a health journey with an infusion company. A few praise the "family-like" impression created by the company's messaging, while others feel misled by that same framing when faced with unresponsive service and opaque processes. The contrast between a hopeful brand promise and the messy realities of scheduling, documentation, and billing underscores a broader cautionary message: patients and families should prepare for variability and advocate actively for clarity and accountability.

Overall, the experience with Option Care Health appears to be highly situational. For some patients, the company delivers essential medications and dependable care with responsive staff and seamless logistics that ease the burden of treatment. For others, chronic communication failures, administrative delays, and logistical missteps create significant stress, financial strain, and potential risk to health. The strongest takeaway is that outcomes are not consistent across the board and may depend heavily on the specific local team, the speed of insurance coordination, and the efficiency of the administrative workflow. Prospective patients should approach with an eye toward verifying coverage details, clarifying timelines, and confirming that the local team has a track record of reliable communication and timely deliveries. In any case, the lived experiences captured here emphasize that reliable, compassionate bedside care alone is not sufficient if the surrounding systems fail to support timely access and clear, proactive communication.

This part of Framingham, Massachusetts offers a convenient and varied array of amenities for seniors looking to make the area their home. With multiple pharmacies in close proximity, access to healthcare is easily accessible. Additionally, there are several places of worship nearby for those seeking spiritual fulfillment. The abundance of parks allows for outdoor recreation and relaxation, while a selection of physicians can cater to medical needs. A variety of dining options, including cafes and restaurants, offer a range of culinary choices. Transportation options are available for easy travel, and entertainment can be found at local theaters. Whittier Rehabilitation Hospital provides quality medical care within a reasonable distance. Overall, this area provides a well-rounded environment with everything seniors need to enjoy a comfortable and fulfilling lifestyle.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.3 miles)
• Walmart Pharmacy (2.6 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3.1 miles)

Places of Worship

• St Bridget's Church & School (1 miles)
• Temple Shir Tikva (6.8 miles)
• Saint Joseph's Parish Center (9.3 miles)

Parks

• Cushing Memorial Park (1 miles)
• Hopkinton State Park (4.9 miles)
• Natick Common (5.4 miles)
• Whitehall State Park (7.3 miles)
• Minuteman Park (8.7 miles)

Physicians

• Jacob Goldberg (1.5 miles)
• New England Eye Center - Framingham (2.4 miles)
• Framingham Pediatrics (2.9 miles)
• Medical Associates of Greater Boston PC (3 miles)
• Post Road Pediatrics (4.4 miles)
• Charles River Medical Associates Radiology (5.4 miles)
• Role Ellen B Speech Language Pathologist (6 miles)

Restaurants

• Wendy's (1.7 miles)
• KFC (2.2 miles)
• Pho Dakao (2.2 miles)
• The Oregon Club (2.3 miles)
• Jack's Abby Beer Hall (2.4 miles)
• BJ's Restaurant & Brewhouse (2.6 miles)
• Chick-Fil-A (2.7 miles)

Cafes

• The Bagel Table (2.6 miles)
• Panera Bread (2.8 miles)
• Starbucks (4.5 miles)
• Karma Coffee (5.4 miles)
• Starbucks (7.6 miles)
• Panera Bread (8.3 miles)
• New City Microcre (8.8 miles)

Transportation

• Framingham Logan Express (3 miles)

Theaters

• AMC Framingham 16 (3.1 miles)
• Regal Solomon Pond (9.3 miles)

Hospitals

• Whittier Rehabilitation Hospital (6.2 miles)