Carlyle House

Pros

• Some staff members, including nurses Alex, Kelly, and Amanda, as well as Physical Therapist Christine, were praised for their professionalism, knowledge, and kindness towards patients.
• One reviewer expressed happiness with the care provided to their mother at Carlyle House, highlighting the attentiveness of the staff in considering her likes and dislikes.
• The facility's new edition was described as bright and spacious, exceeding expectations for short-term rehab accommodation.
• A family member noted that the staff was very aware of residents' needs and provided friendly interaction.
• Reviewers mentioned that the rooms and facility were clean and well-maintained with many activities available for residents and family events.

Cons

• The food served at Carlyle House is consistently cold, over-cooked, and insufficient for dietary needs, particularly for diabetic patients.
• Staff members are reported to be short-staffed and unresponsive, often leaving patients waiting excessively for assistance.
• Communication with the administration is poor, with calls to social workers and directors frequently going unanswered.
• There are reports of staff being impatient or rough with patients after long waits for help.
• Several negative experiences highlight a lack of care and attention from the majority of staff, leading to feelings of apathy towards patient needs.
• Patients are reportedly left without necessary medications, resulting in serious health complications such as hospitalization due to ignored infections.
• The facility lacks basic amenities like phones for residents, making it difficult for them to connect with family members.
• There is a pervasive odor in the building that is off-putting to visitors and may indicate inadequate sanitation practices.
• Some reviews mention that aides frequently sleep on the job or ignore patients' requests for help entirely.
• Overall conditions of cleanliness and organization within the facility are described as unsatisfactory by multiple reviewers.

Review

Carlyle House has attracted a mix of reviews, revealing stark contrasts in the experiences of families with loved ones receiving rehabilitation care. While some individuals praise the attentiveness and quality of care provided by certain staff members, countless others criticize the facility's overall management, staff shortages, and lack of proper communication regarding patient needs.

The most consistent complaint is about the food served at Carlyle House. Many reviewers described it as subpar—cold, overcooked, and insufficiently nutritious. One family member expressed their disbelief at receiving a ham and cheese sandwich with just one slice each for dinner while noting that diabetic patients were often served sugar packets alongside lukewarm coffee. This raises concerns about dietary restrictions not being properly adhered to, emphasizing that families wishing to ensure their loved ones receive adequate nutrition might need to bring meals from home rather than relying on the facility for satisfactory dining options.

Staffing issues are another point of contention among reviewers. Several accounts highlighted that Carlyle House appeared short-staffed, particularly regarding aides who assist patients with daily needs such as bathing or going to the bathroom. Reports indicate that residents sometimes waited over 30 minutes for help, leading to preventable accidents and instances where staff could be perceived as impatient or rough in response. Despite acknowledging some outstanding employees like nurses Alex, Kelly, Amanda, and physical therapist Christine who reportedly exhibited professionalism and empathy towards patients, many felt that this was overshadowed by a prevailing atmosphere of neglect from other staff members.

Communication—or lack thereof—also emerged as a critical problem during stays at Carlyle House. Numerous families reported unanswered calls or messages left for social workers or directors concerning their loved ones' needs and well-being. This lack of responsiveness led to dire consequences in some cases; one patient's prescribed medications were overlooked entirely during their stay, resulting in hospitalization due to complications including a severe skin infection. Such failure in basic care highlights systemic issues within the facility's operation.

Several reviewers remarked on a troubling atmosphere within Carlyle House itself—a number mentioned unpleasant odors upon entering the building and environments they found dark or rundown. Additionally, issues related to cleanliness were raised along with concerns about patient safety due to inadequate sanitary precautions. The lack of telephones available for residents further compounded feelings of isolation; patients who were bedridden had no means to reach out to family members for support or companionship.

However, amidst these unfavorable opinions came positive testimonials expressing satisfaction with the rehabilitation services received by specific residents. Some families reported excellent experiences characterized by an attentive approach taken by caregivers who tailored care according to individual needs and preferences—especially highlighting nursing staff’s compassion during recovery processes after surgeries or injuries.

Ultimately, while there are glimpses of commendable care exhibited by certain individuals at Carlyle House, persistent complaints about food quality, staffing shortages resulting in neglectful behavior from employees unable (or unwilling) to respond adequately to patient needs challenge its reputation as a trusted rehabilitation center post-surgery. For families considering this facility for their loved ones’ rehabilitative care needs moving forward, it may be worthwhile seeking alternative options that prioritize both communication and comprehensive patient support rooted in respect and dignity.

Parks

• Cushing Memorial Park (0.3 miles)
• Natick Common (4.9 miles)
• Hopkinton State Park (4.9 miles)
• Whitehall State Park (7.4 miles)
• Minuteman Park (8.8 miles)
• Hinckley Playground (9.6 miles)
• Choate Park (9.7 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (2.2 miles)
• Walmart Pharmacy (2.3 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.8 miles)

Physicians

• Jacob Goldberg (0.9 miles)
• New England Eye Center - Framingham (2.2 miles)
• Medical Associates of Greater Boston PC (2.3 miles)
• Framingham Pediatrics (2.7 miles)
• Post Road Pediatrics (5.1 miles)
• Role Ellen B Speech Language Pathologist (5.2 miles)
• Charles River Medical Associates Radiology (6.2 miles)

Places of Worship

• St Bridget's Church & School (1 miles)
• Temple Shir Tikva (7 miles)
• Saint Joseph's Parish Center (8.5 miles)

Restaurants

• Pho Dakao (1.4 miles)
• Jack's Abby Beer Hall (1.6 miles)
• KFC (1.9 miles)
• Exhibit A Brewi (2.1 miles)
• Wendy's (2.3 miles)
• BJ's Restaurant & Brewhouse (2.3 miles)
• Subway (2.4 miles)

Cafes

• The Bagel Table (2.2 miles)
• Panera Bread (2.6 miles)
• Starbucks (5.3 miles)
• Karma Coffee (5.8 miles)
• Starbucks (8.3 miles)
• Panera Bread (8.6 miles)
• New City Microcre (9.7 miles)

Transportation

• Framingham Logan Express (2.7 miles)
• Ryder Truck Rental (9.5 miles)

Theaters

• AMC Framingham 16 (2.8 miles)

Hospitals

• Whittier Rehabilitation Hospital (6.5 miles)