Kelly Margaret Home Health

Pros

• Riverside has changed his life.
• Riverside has become his family.
• Riverside never gave up on him.
• The program gave him hope and a sense of possibility for tomorrow.
• The staff's love is overwhelming.
• He is grateful to Riverside.
• They have amazing dedicated clinicians.
• They are great people to work with.
• The office is very well run, and the counselor is enjoyable.

Cons

• The reviewer characterized Riverside as providing the most unprofessional mental health support.
• Riverside is described as being known for a lack of professionalism.
• The reviewer claims Riverside cares only about quantity over quality.
• The reviewer says patients are treated as nothing more than invoices.
• The reviewer notes being bumped up on the waiting list when a therapist was on leave.
• The reviewer implies Riverside can be convincing or manipulative, suggesting they persuade patients otherwise.
• The reviewer criticizes Riverside's human resources service as poor.
• The reviewer ends with a warning not to fall for it.

Review

Riverside comes through in conflicting ways for different people, producing a tapestry of experiences that runs from life-changing hope to sharp disappointment. For one writer, Riverside was nothing short of transformative: a lifeline that rescued them from a years-long cycle of hospital visits and confusion. They describe Riverside as family, a place that never gave up even when the person themselves stumbled. After nearly four years of trials, including hospitalizations, they found a new life: a beautiful apartment, a steadier mind, and a sense that change is possible tomorrow. The message is loud and clear: the support they received helped them regain hope, resilience, and direction, and the gratitude they feel is palpable, even as they acknowledge that change requires effort and stubborn perseverance.

But the other side of the story is starkly different. A separate voice in the same pool of experiences paints Riverside as deeply unprofessional, more concerned with cash flow than care. This reviewer contends that Riverside's focus is on quantity over quality, reducing people to invoices rather than patients. They recount a painful history of seven-plus years with the service and describe feeling like an "elite patient" one moment, then being bumped up on a waiting list when a therapist went on leave, and suddenly having a replacement assigned without a proper transition. Their verdict is blunt: you are "another invoice," nothing more. They urge others to beware of this pattern and to resist being drawn in by promises that don't match the experience on the ground. The tone is unmistakably accusatory, portraying a systemic prioritization of throughput over individualized care.

Lurking between these two polar views is a mention of shortcomings in human resources. The brief note - "Poor human resource service" - sits alongside more layered stories, hinting at organizational gaps that can color a patient's entire impression of Riverside. It's not just about a single misstep but about the sense that administrative bottlenecks, policy gaps, or inconsistent HR practices can compound the difficulty of receiving steady, reliable care. This critique feels urgent to the reader because it contrasts so sharply with the positive, lived experiences described elsewhere, suggesting that the quality of care is unevenly distributed and sometimes overshadowed by administrative realities.

Even within the criticisms, there are slices of praise that illustrate Riverside's potential when it functions at its best. Several short notes celebrate positive attributes: "Doing innovative caregiving," "Good," and a string of four-star accolades. Some reviewers describe the services as "nice," with "amazing dedicated clinicians" and "great people to work with." One commenter even notes, "Very well run office. Enjoy my counselor," signaling satisfaction with calendars, structure, and the therapeutic relationship in particular. The repetition of "counselor," "office," and "caregiving" underscores that for some clients, Riverside delivers highly valued, professional support that feels accessible and personal.

The contrasts in these narratives reveal a center of gravity around the same organization: Riverside can be a beacon of life-affirming support and a source of genuine care, yet it can also trigger frustration and disillusionment when systemic issues interfere with the human experience of healing. The hopeful sentiment - "the love from you guys is overwhelming," and gratitude for not giving up - coexists with warnings about being shuffled through a system that may prioritize throughput or administrative ease over sustained, individualized attention. This juxtaposition matters because it reflects the complex reality many people face when navigating mental health services: care is deeply personal, and the quality of that care can depend as much on who you encounter and when as on the organization as a whole.

Ultimately, the collection of voices suggests a nuanced picture rather than a single verdict. For some, Riverside has been a turning point that offered stability, purpose, and the belief that change is possible. For others, it has fallen short of expectations, delivering frustration, perceived nickel-and-dime treatment, and inconsistent experiences that shake trust. The shared elements - the emotional weight of mental health work, the effort required to engage with care, and the undeniable impact of supportive clinicians and compassionate staff - form a chorus: Riverside can be a source of profound help, but it also reveals vulnerabilities that may leave patients feeling undervalued or misled. The stories invite reflection on how to balance care quality, administrative efficiency, and the ever-important human connection at the heart of mental health support.

Pharmacies

• CVS Pharmacy (0.1 miles)
• CVS Pharmacy (1 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.7 miles)
• Wegmans (2.9 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.6 miles)

Restaurants

• Eggs & Thai Cafe (0.2 miles)
• Chick-Fil-A (1 miles)
• Yard House (1.1 miles)
• Corrib Pub & Restaurant (2.5 miles)
• McDonald's (2.5 miles)
• McDonald's (5.1 miles)
• Echo Bridge Restaurant (5.3 miles)

Cafes

• Starbucks (0.7 miles)
• Dunkin' Brands (3.5 miles)
• French Press Bakery & Cafe (4.1 miles)
• Starbucks (4.8 miles)
• Mike's Donuts (5 miles)
• Blue Bottle Coffee (5.3 miles)
• Brookside Cafe (5.3 miles)

Hospitals

• New England Baptist Outpatient Care Center (1.5 miles)
• West Roxbury VA Hospital (2 miles)
• Lemuel Shattuck Hospital (5.2 miles)
• New England Baptist Hospital (6.7 miles)
• Newton-Wellesley Hospital (6.9 miles)
• Brigham and Women's Hospital (7.1 miles)
• Boston Children's Hospital (7.2 miles)

Transportation

• Readville (2.1 miles)
• Route 128 station (2.8 miles)
• Canton Junction Station (5.8 miles)
• MBTA Reservoir Station (6.3 miles)
• MBTA Riverside Station (7.5 miles)
• MBTA Ruggles Station (7.6 miles)
• MBTA North Quincy Station (7.6 miles)

Physicians

• Dedham Medical (2.2 miles)
• Guild Medical Center (4.3 miles)
• Dedham Medical Associates (5.2 miles)
• Carney Hospital (5.9 miles)
• Mass. Eye and Ear (6.9 miles)
• Pediatric Associates of Wellesley (7 miles)
• Bidmc Lowry Building (7.1 miles)

Parks

• Cutler Park (3 miles)
• Pagel Playground (4.1 miles)
• Almont Park (4.4 miles)
• Houghton's Pond (4.8 miles)
• Larz Anderson Park (4.9 miles)
• Newton Highlands Playground (5.2 miles)
• Jamaica Pond (5.6 miles)

Places of Worship

• Saint Catherine of Siena Parish (3.8 miles)
• Parish of the Messiah (7.7 miles)

Theaters

• Showcase SuperLux (5.3 miles)
• AMC Braintree 10 (7.4 miles)