TLC Private Home Care

Pros

• The caregivers were energetic, respectful, and caring.
• The home health aides filled requests with accuracy and speed.
• CNAs Suzanne and Erin were punctual, kind, and knowledgeable.
• Jolene and her team received five-star praise for their care.
• Chelsea was described as the sweetest person who went above and beyond to ensure comfort.
• TLC was prompt and able to provide immediate service when vitally needed.
• The agency was described as amazing, first class, and highly professional.
• They were quick to staff the home with competent caregivers during transitions.
• The care helped the family stay at home as wished.
• The team provided reliable, top-notch care and never missed a visit.
• Family members described the staff as responsive, compassionate, and excellent in communication.

Cons

• TLC is described as focusing on profits rather than providing quality client care.
• They allege TLC sent different caregivers every day, many of whom were unprofessional or incompetent.
• They claim TLC bullied them into five days of service per week, pressuring for a schedule they disagreed with.
• They state TLC falsely claimed a preferred caregiver was unavailable when she actually was, causing frustration.
• They recount threats tied to the contract and warnings that the family wouldn't be allowed to work with the same caregiver after she left.
• They describe staff as unpleasant toward a 94-year-old mother, being dismissive, disrespectful, and overly aggressive.
• They accuse TLC of opaque billing practices, including invoicing the insurance company directly without sending copies to the family.
• They allege TLC pressured relatives to remove negative reviews.
• They suggest TLC is not worth the price due to a lack of visits or evaluation of the client's situation.

Review

TLC Private Home Care draws a wide range of experiences from families who have used their services, and the pool of reviews presented here reflects that spectrum. On one end, several families describe TLC as a lifeline during transitions, hospital discharges, and times when 24/7 at-home care was essential. On the other end, there are accounts of disappointing management, staffing instability, and disputes over billing and contracts. Taken together, the collection paints a picture of a company that can mobilize quickly and provide compassionate, capable caregivers, but also a company whose practices, particularly around long-term engagement and billing, can leave clients feeling unvalued or pushed to difficult decisions.

Several reviews highlight TLC's ability to mobilize quickly and deliver attentive, capable care. In one account from a recent period (July?August 2025), the caregivers are described as energetic, respectful, and highly capable, with many tasks completed accurately and swiftly. The reviewer singled out specific individual caregivers - KIm McDonald received special kudos for her performance, while Maria and Leyden were praised for being flexible and helpful. The tone is grateful and warm, with the reviewer expressing sincere appreciation for the staff and the care provided during a crucial time for their loved one. A different note from the same stream of experiences emphasizes the reliability and dedication of the team, with lines such as "special thanks" and "thank you" directed toward particular caregivers, indicating that some clients feel deeply cared for and supported by TLC's personnel.

Other reviews focus on ongoing engagements where families felt TLC delivered strong, compassionate service. One family comments that they began working with TLC only a short time prior to writing, but were already impressed by their CNAs Suzanne and Erin, noting that they were on time, extremely nice, and very kind, and that the caregivers stayed busy with meaningful tasks around the house. The praise extends to individual caregivers like Hosanna, who is remembered fondly for making a positive impact on a loved one's care. There's also a strong sense of gratitude for the overall support from TLC's team, including statements that TLC staff were quick to staff with competent caregivers during a transition period and that the agency helped guide the family through the process.

Positive testimonials frequently centerpiece Jolene, the owner, and her leadership. Multiple reviews describe Jolene as a hands-on, responsive leader who vets employees thoroughly, ensuring that the caregivers sent to families are knowledgeable, professional, and caring. The sentiment is that TLC can be highly reliable when families need immediate or ongoing support, with remarks emphasizing the company's top-notch, professional caregivers, and the effectiveness of Jolene's approach to staffing and care. Several reviews praise the company as "FIRST CLASS," "top-notch," and "amazing," with mentions of the owner's hands-on involvement and ongoing availability to address family needs.

Alongside the praise, there are pointed criticisms that portray a contrasting experience. One review explicitly describes TLC as an "Avoid this agency!" experience, recounting three months of staffing with frequent turnover, a perceived emphasis on selling five days of service per week rather than addressing actual needs, and inconsistent availability of preferred caregivers. That reviewer describes an atmosphere of pressure, aggression when a client attempted to discontinue services, and even alleged deceit around caregiver availability. Additional concerns are raised about billing practices, including claims of the agency invoicing the insurance company directly without sharing copies with the family, and a stated lack of transparency around charges. The reviewer also notes a perceived lack of compassion in the event of a client's passing, describing no condolences or gestures from TLC.

A troubling update compounds these concerns: the same agency is alleged to be suing the parents who left TLC after paying the contract-required fees. The reviewer characterizes the actions as petty, vengeful, and ruthlessly profit-driven. There are further claims that the agency attempted to pressure a family member to remove a review after it was posted, suggesting a troubling dynamic around feedback and accountability. In sum, this narrative emphasizes a highly negative experience tied to interactions around contracts, collection of fees, and post-service conduct.

Amid the mixed landscape, a few broad themes recur. Families repeatedly note TLC's strength in rapid staffing, the quality and dedication of individual caregivers, and positive, ongoing communication with families when care is clearly needed. The high marks tend to cluster around Jolene's leadership, caregiver reliability, and the agency's ability to meet urgent needs with compassionate, professional staff. Yet several accounts stress that long-term engagement with TLC can become problematic if staffing becomes unstable, if families feel pressured into rigid service plans, or if there are perceived gaps in transparency around billing and the handling of client relationships once services end.

Taken together, these reviews suggest TLC Private Home Care can be an exceptionally supportive resource during periods of medical transition and ongoing at-home care. When working well, families highlight quick response times, attentive and capable caregivers, and clear, empathetic communication from leadership. However, there are clear cautions about long-term use, billing transparency, and the risk that some clients experience pressured decisions or confrontations with billing and contract terms. The most complete picture indicates a company capable of delivering high-quality, compassionate care in many cases, but with notable issues that can overshadow positive experiences if not carefully managed.

This part of Buzzards Bay, Massachusetts, offers a range of amenities that cater to seniors looking for convenience and comfort. With various restaurants such as Trading Post Lounge and Seafood Shanty within close proximity, residents can enjoy delicious meals without having to travel far. Additionally, there are several hospitals nearby including Medical Affiliates Of Cape Cod for easy access to healthcare services. For medical needs, there are multiple physicians' offices like PMG Family Practice-Bourne and Bourne Family Medicine just a short distance away. Seniors can also find pharmacies like CVS Pharmacy and Walgreens for their medication needs. Places of worship such as St Peter's Church-On-The-Canal are available for spiritual fulfillment. Outdoor enthusiasts can enjoy parks like Midway Recreation Area and Herring Run Recreational Area, while transportation options such as Thomas B. Landers Lot provide easy access to get around the area. This location offers a combination of amenities that cater to the needs and preferences of seniors looking for a comfortable living environment in Buzzards Bay.

Restaurants

• Trading Post Lounge (0.4 miles)
• Lobster Trap Co. (1.5 miles)
• Lobster Pot (2.5 miles)
• Seafood Shanty (2.5 miles)
• Lindsey's Family Restaurant (2.5 miles)
• Barlow's Clam Shack (2.8 miles)
• Stonebridge Bistro (3.4 miles)

Hospitals

• Medical Affiliates Of Cape Cod (0.5 miles)
• Spaulding Rehabilitation Hospital Cape Cod (6.3 miles)
• Tobey Hospital (6.6 miles)
• Faxon Center (12.3 miles)

Physicians

• Plymouth Ears Nose & Throat At Bourne (0.5 miles)
• Langston John R Oral Surg (0.8 miles)
• PMG Family Practice-Bourne (0.8 miles)
• Bourne Family Medicine (0.9 miles)
• Jordan Plaza (2.8 miles)
• Briarpatch Pediatrics (4.5 miles)
• 6A Primary Care (4.8 miles)

Cafes

• Starbucks (0.8 miles)
• Daily Brew Coffee House (5.7 miles)
• Village Cafe (9.7 miles)
• Panera Bread (10 miles)
• Cape Cod Coffee (10 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (4.1 miles)
• Shaw's Pharmacy (5.9 miles)
• CVS Pharmacy (5.9 miles)
• CVS Pharmacy (6 miles)
• North Falmouth Pharmacy (6.4 miles)
• Walgreens (7.3 miles)

Places of Worship

• St Peter's Church-On-The-Canal (1.2 miles)
• St Elizabeth Seton Church (7.9 miles)
• Seventh-Day Adventist Church (12.1 miles)

Parks

• Midway Recreation Area (1.5 miles)
• Herring Run Recreational Area (2.6 miles)

Transportation

• Thomas B. Landers Lot (8.9 miles)