Home Instead - Attleboro, MA

Pros

• The caregivers at Home Instead demonstrate genuine care and compassion for their clients, treating them like family.
• The agency is known for its reliability, providing prompt and responsive support to families in need of assistance.
• Many clients appreciate the professionalism and helpfulness of the office staff, who ensure smooth scheduling and communication.
• Caregivers are described as knowledgeable, personable, and trustworthy, making a positive impact on the lives of those they care for.
• Home Instead has been instrumental in helping clients regain independence after hospitalization or illness, offering vital support during critical times.
• Clients feel reassured knowing that their loved ones are in capable hands when they cannot be present themselves.
• The company’s commitment to personalized care makes a challenging situation more manageable for families.

Cons

• The company made many promises but could not deliver on most of them, leading to significant dissatisfaction.
• Caregivers sent were inexperienced and unable to perform basic tasks like food preparation.
• Overnight caregivers were reported to sleep on the job, compromising the care provided.
• The office staff offered flimsy excuses regarding caregiver reliability and seemed dismissive of family concerns.
• Requests to speak with the owner were denied, contributing to a sense of secrecy and lack of transparency from the office.
• The needs of clients were reportedly not a priority for the agency, as caregivers were often reassigned elsewhere regardless of client requirements.
• There was a perception that the agency tried to make families feel like they were at fault for problems encountered with care services.

Review

The experiences shared about Home Instead paint a complex picture of their service delivery, with sharply contrasting perspectives from different clients and caregivers. On one side, some families have expressed deep dissatisfaction with the company’s care standards, particularly those who sought 24-hour service for loved ones who are bedbound. These reviewers recount instances of sending inexperienced caregivers who struggled with basic tasks such as food preparation, and overnight staff members who would sleep while on duty. Families feel frustrated that their concerns were routinely met with flimsy excuses from the administration, leading them to feel as though they were part of the problem rather than receiving adequate support for their loved ones.

Moreover, issues of reliability have surfaced frequently in these accounts; caregivers calling out often left families without essential support at crucial times. For clients paying over $30 per hour, the expectations for quality care were not met. The families noted that even when skilled caregivers were provided temporarily, they would frequently be reassigned to other shifts elsewhere without warning or consideration for their client’s ongoing needs. This lack of continuity aggravated the situation further, leaving families feeling neglected and disregarded by an office that appeared secretive and uncommunicative.

Amid these troubling reports, there is an emergence of positive experiences reported by other users. Caregivers like Kristen S., mentioned in several reviews, emerged as invaluable resources during challenging situations. New employees highlighted how Kristen's guidance made a significant difference in their confidence and ability to perform effectively in this emotionally taxing profession. Staff members like Tasia also received praise for her friendly demeanor, suggesting that there are dedicated individuals within the company striving to provide compassionate care despite systemic challenges.

Some reviews reflected deeply fulfilling caregiving experiences where dedicated staff had profoundly positive impacts on their clients’ lives. Clients shared how home care providers treated their family members with respect and warmth akin to that which would expected from family themselves. One reviewer recounted how caring personnel supported his dying mother until her last moments in a compassionate manner that offered solace during a difficult time.

Other narratives emphasized how Home Instead stepped up in critical situations—particularly when immediate assistance was required during recovery periods after hospitalizations or rehabilitation stays. When one 92-year-old mother required round-the-clock assistance post-recovery to regain independence at her senior living community following hospitalization complications, the timely intervention from Home Instead’s team made all the difference between returning home or being sent to a nursing facility permanently.

Families navigating elder care crises have generally found supportive interactions through effective communication channels with Home Instead staff members. Descriptions of reliable caregivers who took diligent notes on client preferences indicate an effort towards personalized care—contrasting sharply with earlier complaints about inconsistency and poor oversight from management levels.

In conclusion, Home Instead displays both commendable qualities alongside significant areas requiring improvement based on user feedback across various regions; however it becomes evident through these testimonies that individual experiences can vary widely within any organization tasked with such sensitive responsibilities as eldercare provision. Families seeking consistent quality home-care services should exercise diligence by investigating specific local branches thoroughly before engaging—and maintain open lines of communication regarding expectations throughout any caregiving period established.

Parks

• Capron Park (0.3 miles)
• Lincoln Woods State Park (7.3 miles)
• Lippitt Memorial Park (7.4 miles)
• Blackstone Park (8.4 miles)
• Blackstone Boulevard (8.5 miles)
• Waterman St Dog Park (8.7 miles)
• Gano Park (9.2 miles)

Transportation

• Attleboro Train Station (1 miles)
• Mansfield Municipal Airport (1B9) (7 miles)
• Mansfield Railroad Station (7.7 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.8 miles)
• Walmart Pharmacy (2.5 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (4.9 miles)

Restaurants

• KFC (1.4 miles)
• Bliss Bros Dairy (1.9 miles)
• BJ's Restaurant & Brewhouse (2.3 miles)
• McDonald's (2.7 miles)
• McDonald's (3.3 miles)
• Sakura (4 miles)
• McDonald's (4.9 miles)

Hospitals

• Sturdy Memorial Hospital (1.4 miles)
• Miriam Hospital - Infection, Disease, & Immunology Center (7.9 miles)

Physicians

• Ob-Gyn Group of Attleboro (1.8 miles)
• Lincoln Pediatric Associates (2.4 miles)
• Westwood-Mansfield Pediatric Associates (7.1 miles)
• Orthopaedic Associates (7.3 miles)
• Mansfield Health Center (7.5 miles)
• University Orthopedics (7.6 miles)
• Anchor Medical Associates (7.8 miles)

Places of Worship

• National Shrine Of Our Lady Of La Salette (2.1 miles)
• St Mary's Church Mansfield (8.4 miles)

Cafes

• Honey Dew Donuts (2.7 miles)
• Starbucks (2.9 miles)
• Panera Bread (6.5 miles)
• Seven Stars Bakery (7.3 miles)
• Starbucks (7.6 miles)
• Starbucks (8.7 miles)
• Providence Bagel (8.8 miles)