Home Instead - Attleboro, MA in Attleboro, MA

Pros

• The caregivers are incredibly caring, compassionate, kind, and patient.
• Jan coordinated the in-home services promptly, putting the family at ease.
• The caregivers demonstrated genuine care and dedication to the safety and wellbeing of clients.
• Home Instead is described as a lifeline for families, providing dependable support.
• Carolyn, Joanne, and Helen are amazing caregivers who reliably provide companionship and assistance.
• Raquel, the case manager, is consistently available and feels like part of the family.
• The staff are warm, punctual, professional, and responsive, bringing relief to families.
• Ada is exceptional in offering comforting, attentive care.
• The organization is professional, caring, and capable of delivering a wide range of services at reasonable prices.
• The caregivers are unsung heroes who watch over loved ones with compassion.
• The office staff are friendly, helpful, and easy to communicate with; caregivers are well-trained and empathetic.
• Home Instead is praised as a best-in-class agency with reliable, compassionate, attentive care.
• The staff's slogan "To us it's personal" is believed to be lived up to.
• Caregivers go above and beyond to engage clients and make them feel comfortable.
• Employees describe Home Instead as a great place to work, reflecting a positive culture.
• Families feel fortunate and grateful to have found Home Instead.

Cons

• One reviewer stated they could not say anything positive about Home Instead and would never recommend them, even giving zero stars.
• Another reviewer described receiving inexperienced caregivers who couldn't perform basic tasks like food preparation, with overnight aides who would sleep on the job.
• A reviewer complained about being charged over $30 an hour and that promised 24-hour care was not delivered, with caregivers pulled to fill other shifts.
• It was claimed that the owner was unreachable and the office kept decisions secret, failing to inform the family.
• The office staff were described as rude, unhelpful, and difficult to reach when asking about caregiver whereabouts.
• A reviewer warned others not to choose Home Instead, labeling the company as unreliable and focusing more on pay than client care.

Review

This Home Instead in Attleboro is best suited for families that want deeply personalized, in-home senior support and are comfortable coordinating a village of caregivers to keep a loved one at home. The office's strongest reputation rests on compassionate, attentive aides who can provide companionship, daily living assistance, medication reminders, and flexible scheduling for dementia or rehab recoveries. It shines when a remote family needs reliable coordination: a dedicated coordinator, timely updates, and a workflow that allows a caregiver team to adapt as needs shift. For seniors who prize staying in familiar surroundings and valued, family-like care, this office has repeatedly proven it can deliver.

Those who should consider alternatives are families seeking guaranteed 24/7 coverage with absolute predictability, or those needing high-level skilled nursing tasks that go beyond home care aides. Several reviews note promises around round-the-clock support can fall short in practice, with caregivers who sleep during overnight shifts or visits that don't materialize, and with administrative gaps that frustrate families already under stress. Cost sensitivity also figures into the calculus in a meaningful way; multiple accounts describe high hourly rates and uneven coverage, which makes it harder to balance budgets when steady, continuous care is essential. In short, if certainty and strict service guarantees are non-negotiable, exploring other agencies or facility-based options may be prudent.

The strongest positives center on the people delivering the care. Dozens of families praise caregivers who show up on time, are genuinely kind, and treat their loved ones with dignity and warmth. Coordinators and office staff - often named individuals like Raquel, Alicia, and Mary Pat - are repeatedly commended for staying in touch, coordinating shifts, and addressing issues promptly. The company's "To us it's personal" philosophy comes through in the consistent, hands-on communication, the quick adaptation to evolving needs, and the care plans that notes-taking caregivers use to honor a loved one's preferences. When the team aligns, families feel relief knowing a reliable, empathetic group is keeping a beloved parent safe at home.

But the main drawbacks cannot be ignored. Reports of late arrivals, missed shifts, or inconsistent coverage underline the risk that in-home care can become unstable if caregiver pools aren't sturdy or if a coordinating backup plan isn't firmly in place. Several reviews accuse the organization of prioritizing cost or staffing logistics over patient needs, and a few families experienced tense interactions with management or felt sidelined when problems surfaced. Even among long-standing clients, there are reminders that not every shift goes flawlessly, and the quality of experience can hinge on which caregiver is assigned and how well the supervisor communicates.

Those dynamics mean the pros only fully offset the cons when the care team is properly matched and actively managed. The best outcomes tend to come from clear care plans, named coordinators who stay engaged, and robust backup coverage for nights, weekends, and caregiver absences. Families who leverage documented schedules, regular updates, and notes on personal preferences report the highest satisfaction, because the agency's strengths - compassion, reliability of the core staff, and responsive office support - translate into steadier daily routines and fewer painful gaps. The contrast between a standout caregiver team and a glitch-prone stretch of coverage shapes the overall impression.

Ultimately, the decision hinges on risk tolerance and expectations. If a family can secure a stable care coordinator, insist on written backup commitments, and tolerate some variability while prioritizing home-based companionship and routine, Home Instead Attleboro offers a compelling, person-centered option that many families come to rely on during challenging times. If the priority is absolute, guaranteed 24/7 continuity, or if the budget cannot absorb potential fluctuations in staffing, it is wise to compare alternatives or even consider a facility-based option for more predictable care. In the right alignment, this office can deliver lifesaving peace of mind, keeping loved ones in their homes with dignity - and that is the core value families should measure against.

Parks

• Capron Park (0.3 miles)
• Lincoln Woods State Park (7.3 miles)
• Lippitt Memorial Park (7.4 miles)
• Blackstone Park (8.4 miles)
• Blackstone Boulevard (8.5 miles)
• Waterman St Dog Park (8.7 miles)
• Gano Park (9.2 miles)

Transportation

• Attleboro Train Station (1 miles)
• Mansfield Municipal Airport (1B9) (7 miles)
• Mansfield Railroad Station (7.7 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.8 miles)
• Walmart Pharmacy (2.5 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (4.9 miles)

Restaurants

• KFC (1.4 miles)
• Bliss Bros Dairy (1.9 miles)
• BJ's Restaurant & Brewhouse (2.3 miles)
• McDonald's (2.7 miles)
• McDonald's (3.3 miles)
• Sakura (4 miles)
• McDonald's (4.9 miles)

Hospitals

• Sturdy Memorial Hospital (1.4 miles)
• Miriam Hospital - Infection, Disease, & Immunology Center (7.9 miles)

Physicians

• Ob-Gyn Group of Attleboro (1.8 miles)
• Lincoln Pediatric Associates (2.4 miles)
• Westwood-Mansfield Pediatric Associates (7.1 miles)
• Orthopaedic Associates (7.3 miles)
• Mansfield Health Center (7.5 miles)
• University Orthopedics (7.6 miles)
• Anchor Medical Associates (7.8 miles)

Places of Worship

• National Shrine Of Our Lady Of La Salette (2.1 miles)
• St Mary's Church Mansfield (8.4 miles)

Cafes

• Honey Dew Donuts (2.7 miles)
• Starbucks (2.9 miles)
• Panera Bread (6.5 miles)
• Seven Stars Bakery (7.3 miles)
• Starbucks (7.6 miles)
• Starbucks (8.7 miles)
• Providence Bagel (8.8 miles)