2809 Diamond Ridge Road, Apt 102, Windsor Mill, MD 21244
For more information about senior living options: (844) 490-3973
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Brian was extremely helpful and exceeded expectations by spotting issues others hadn't mentioned. Dasha Clark delivered excellent customer service and was respectful and helpful. Jknad and Tyrell provided great service and did really great work. Jonas and James did a great job at 2500 Cheshire Dr. Tyrell in maintenance provided fast and friendly service with excellent communication. Richard was amazing - welcoming, helpful, and professional. Sienna was wonderful and highly recommended. Dasha was informative and professional during tours; her energy was outstanding. Richard Allen gave a professional and informative tour. Jonas fixed a clogged toilet quickly and was polite and professional. Brian installed the kitchen lights; great job. Ziggy provided quick maintenance turnaround and saved the day. Jonas and Tyrell were quick, helpful, and professional when addressing maintenance issues.
The reviewer cannot move in after paying rent due to a persistent bug problem and does not want to live with bugs or use sticky traps in the home. On move-in day there was feces on the kitchen counter and near outlets, and the light switches were very grimy, making the unit feel dirty. Ongoing roach and rodent infestation issues are reported in 2025, described as the worst townhomes in Maryland. The stove has recurring issues, with maintenance providing temporary patches rather than replacing it, and concerns being dismissed by staff. The leasing office and Morgan Properties have stopped answering calls, leaving residents without a clear path to resolution. The unit was not renovated before move-in, and the reviewer felt misled into accepting a desperate move-in. Maintenance issues have persisted since June 2023, with problems repeatedly returning despite repairs. There is mention of staff spreading or disseminating incorrect information, indicating poor communication.The experience overall has been a rollercoaster of positives and serious frustrations. On one hand, there are countless stories praising the maintenance team and the leasing office for their professionalism, responsiveness, and kindness. On the other hand, several residents describe ongoing, unresolved problems that have a real impact on daily life - primarily persistent pest issues, cleanliness concerns at move-in, and some appliance and system failures that feel stuck in a cycle of patchwork fixes. The net impression is that the people who work here are capable and caring, but the property itself is delivering an unsatisfactory living environment for many, especially when it comes to pests, upkeep, and timely repairs.
Several residents singled out maintenance and service staff for praise. Jonas and Tyrell consistently appear as a standout duo, frequently arriving quickly, diagnosing issues, and following through with clear, practical steps. They've helped with door lock problems, removed obstacles to access, and addressed a range of maintenance requests with professionalism and efficiency. One reviewer noted that Jonas identified what needed fixing on the AC system and planned to return to replace a filter, while another highlighted how Tyrell arrived within minutes to troubleshoot and then completed the work promptly. The pair have earned repeated gratitude for dependable, friendly service that keeps things moving even when the residents are dealing with other concerns.
Brian the maintenance worker also receives abundant commendation for his speed and competence. Several accounts describe him arriving promptly, installing lighting fixtures, and handling maintenance orders with a calm, efficient manner. One reviewer emphasized that Brian not only fixed the issue but did so in a way that felt thorough and respectful. Others praised his mix of practical know-how and courteous communication, noting that his work left them with clear answers and less disruption to their day. Brian's contributions appear to be a common thread in a number of positive maintenance experiences.
Beyond the hands-on work, several staff members in the leasing and office team are repeatedly mentioned in glowing terms. Richard, Dasha Clark, Tiffany, and Sienna are repeatedly described as friendly, helpful, patient, and professional. Tour experiences with Richard Allen are remembered as informative and engaging, often helping prospective residents feel confident about moving in. Dasha is frequently praised for her knowledge, clear communication, and positive energy, whether showing units, answering questions, or assisting new residents during move-in. Sienna is also cited as wonderful in move-in and as a steady source of support, while Tiffany is described as cheerful and helpful, contributing to a sense of a supportive, customer-centered community. The leasing office team's attitude and responsiveness consistently stand out in the feedback as a major strength.
There are, however, persistent issues that repeatedly erode satisfaction. Move-in experiences are sometimes overshadowed by cleanliness concerns and pest problems. One reviewer describes moving in to find poop on the kitchen counter and near outlets, with sticky traps lining corners of the home, and grime on light switches. Another notes ongoing roach and rodent infestation problems, with a sharp frustration that these issues have continued into 2025, earning a strong negative reaction about the overall condition of the townhomes. These pest and cleanliness problems aren't just minor nuisances; they directly affect residents' comfort and ability to fully settle in, especially for households with pets.
Ongoing appliance and system issues are another major thread. Some residents report stove problems that have persisted despite repeated fixes, and others mention washer and AC problems that seem to recur. One reviewer even describes a long-standing pattern of patching repairs without addressing the root cause, which culminated in renewed disappointment after renewing a lease. The sense conveyed is that maintenance teams may be responsive in the moment, but there isn't a reliable, lasting resolution for some critical appliances and systems, leaving residents feeling stuck and skeptical about long-term reliability.
A subset of feedback touches on broader concerns with property management and responsiveness to serious problems. A few residents describe efforts to escalate issues to Morgan Properties or corporate levels without noticeable impact, including a sense that the leasing office has sometimes stopped answering calls. These impressions contrast with the otherwise positive, personal interactions residents report with staff like Richard, Dasha, and others - suggesting a disconnect between daily, on-site service and higher-level responsiveness or policy changes. The tension between frequent, high-quality interpersonal service from individual staff members and the persistence of systemic maintenance and pest problems creates a nuanced, mixed experience for residents.
In sum, the community appears to be staffed by people who genuinely care and who frequently go above and beyond to assist residents. The maintenance team - especially Jonas, Tyrell, and Brian - delivers prompt, effective service that many residents publicly commend. The leasing office staff, led by figures like Dasha Clark, Richard, Tiffany, and Sienna, also receives widespread praise for approachability, warmth, and helpful guidance. Yet these strengths are overshadowed by enduring, unresolved pest issues, cleanliness problems at move-in, and ongoing appliance and system failures that have kept some residents from truly settling in or renewing with confidence. The overall takeaway is clear: great people and excellent service can exist alongside serious resident concerns that require stronger, more durable solutions from property management and ownership.
3 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Baltimore-Washington International (12 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.New Start 2 in Windsor Mill, MD is a fully furnished assisted living community that offers a comfortable and supportive environment for seniors. Our community is designed to provide the necessary care and assistance for individuals who need help with activities of daily living.
Residents can enjoy delicious meals in our dining room, which accommodates special dietary restrictions. Our dedicated housekeeping staff ensures that the community remains clean and well-maintained at all times.
For outdoor enthusiasts, we offer a beautiful garden and outdoor space where residents can relax and enjoy nature. Wi-Fi/high-speed internet is available throughout the community, allowing residents to stay connected with their loved ones and access online resources.
Our caring staff provides assistance with bathing, dressing, transfers, medication management, and coordination with healthcare providers. We also offer diabetes diet support for those who require it. Transportation arrangements are available for medical appointments as well as doctors' appointments.
At New Start 2, we understand the importance of an active lifestyle. That's why we organize scheduled daily activities to keep our residents engaged and entertained. In addition to this, our convenient location provides easy access to cafes, parks, pharmacies, physicians' offices, and restaurants.
If you're looking for a supportive assisted living community in Windsor Mill, MD, look no further than New Start 2. Contact us today to schedule a visit and see how we can meet your loved one's needs with personalized care and attention.
Located in Windsor Mill, Maryland, this area offers convenient access to a variety of essential services and amenities for senior living. With several pharmacies within a few miles, accessing medications and health supplies is convenient. In addition, there are reputable physicians nearby for medical care, including specialists in eye care, cardiovascular health, orthopedics, and obstetrics/gynecology. The surrounding area also offers a selection of restaurants and cafes for dining options, as well as parks for recreational activities and outdoor enjoyment. Hospitals and healthcare facilities are easily accessible for any medical needs that may arise. Furthermore, there is a movie theater for entertainment and places of worship for spiritual fulfillment. Overall, this area provides a range of resources to support a comfortable and fulfilling lifestyle for seniors.
New Start 2 is located at 2809 Diamond Ridge Road, Apt 102, Windsor Mill, MD 21244 in Baltimore County, Maryland
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