Love To Care

Cons

• The reviewer does not recommend this company and calls it the worst home care provider in the area.
• The boss is described as rude and disrespectful.
• The owner allegedly lets employees do anything.
• It is claimed that employees clock in without working and are paid for unperformed services.
• The reviewer believes the company should be shut down.
• There is a video showing a home care provider acting violently and disrespectfully.
• The company reportedly moved to 5410 Leonardtown Road in Waldorf, MD and should not be used.
• The service is described as awful and unreliable, with inadequate staff.
• For five straight weekends, a dependable caregiver could not be provided.
• The owner allegedly pretends to send a caregiver who never arrives, leaving loved ones in danger.

Review

A family caring for an ill loved one recently shared a relentless run of problems they say they faced with a local home care provider. They describe the service as the worst among home care options in the area, particularly criticizing the quality of care their mother received from the company's aides. The tone is urgent and frustrated, with the caller emphasizing that the care provided did not meet even basic expectations and that the overall experience was repeatedly disappointing.

Central to their complaint is the behavior of the company's leadership. They characterize the boss as rude and disrespectful, suggesting a workplace culture that tolerates or even encourages poor conduct. The reviewer claims that the owner "lets her employees do anything," implying a lack of accountability and a permissive environment that may undermine the quality and safety of the care delivered to clients. This portrayal of management sets the stage for many of the other alleged shortcomings the family experienced.

The family also accuses the company of payroll and scheduling problems that affected the care their mother received. Specifically, they allege that employees could clock in without actually performing work, yet still get paid for time not spent providing services. The implication is that the payroll and timekeeping practices were being manipulated in ways that deprived the client of legitimate care while compensating staff for unworked time. Such claims, if true, would point to serious administrative and ethical concerns within the agency.

They describe the impact on their vulnerable loved one as severe. Their mother is ill, and the family feels she was left in unsafe and unstable circumstances due to inconsistent staffing and unreliable care. The reviewer emphasizes the danger they perceive when dependable caregivers are not provided, making it clear that the inconsistent service jeopardized the wellbeing of a vulnerable person who depended on regular, trustworthy assistance.

There is also a dramatic claim about an incident involving one of the company's home care providers: a video purportedly showing violent and disrespectful behavior. The existence of such footage would heighten safety concerns for families evaluating whether to place a loved one in the care of this agency. Even without independent verification, the assertion reinforces the reviewers' perception that the provider culture did not align with safe and respectful caregiving.

Another point of contention concerns the company's reputation and credibility in the eyes of potential clients. The reviewer notes that the agency had "moved to 5410 Leonardtown Road in Waldorf, MD," and uses this detail to illustrate the ongoing nature of the provider's operations despite the difficulties reported. They also challenge claims of strong external ratings, arguing that the agency's A+ rating with the Better Business Bureau may be artificially inflated because the company "just joined" the BBB in June 2019. In their view, this rating was not earned through a long history of performance, but rather appears as a consequence of new membership, which they regard with skepticism.

Finally, the reviewer recounts a persistent pattern of unreliability. They say that for five consecutive weekends the agency failed to provide a dependable caregiver, a timing issue that left the family scrambling without adequate support when they needed it most. They warn prospective clients not to be misled by appearances or by the stated credentials, insisting that the service was consistently inadequate and not aligned with the needs of someone who requires reliable assistance.

In the end, the family chose to disengage from this provider as soon as they could and transitioned to another home care option. They have already taken steps to report the company for scrutiny, including citing concerns about safety, payroll practices, and overall reliability. Their message to others is clear: beware of this agency, do not rely on promises of care, and scrutinize any claims of excellence closely. The experience serves as a cautionary tale for families seeking trustworthy, dependable in-home support for ill and vulnerable loved ones.

This neighborhood in LaPlata, Maryland offers convenient access to a variety of healthcare facilities, including Potomac Pain & Rehab Associates and University Of Maryland Charles Regional Surgical Care. There are also numerous dining options such as The Charles and The Greene Turtle, as well as pharmacies like La Plata Pharmacy and Walgreens for easy access to medications. Nearby parks like White Plains Regional Park and Indian Head Rail Trail provide opportunities for outdoor recreation and exercise. Additionally, there are places of worship like Lighthouse Baptist Church and Lifepoint Church for spiritual fulfillment. Overall, this area provides a balanced mix of healthcare services, dining options, recreational activities, and community resources that could make it a comfortable choice for senior living.

Physicians

• Potomac Pain & Rehab Associates (0.1 miles)
• University Of Maryland Charles Regional Surgical Care (0.2 miles)
• Robyn James MD (0.2 miles)
• Dr Sewchand (0.2 miles)
• Advanced Dermatology & Cosmetic Surgery (0.2 miles)
• UM Charles Regional OB/GYN (0.2 miles)
• MyEyeDr (1.2 miles)

Restaurants

• The Charles (0.2 miles)
• The Greene Turtle (0.2 miles)
• Burger King (0.3 miles)
• Popeyes Louisiana Kitchen (0.5 miles)
• La Tolteca (0.5 miles)
• Roy Rogers (0.8 miles)
• McDonald's (0.8 miles)

Hospitals

• Charles Regional Medical Center - Kent Building (0.3 miles)
• Um Charles Regional Medical Center (0.3 miles)
• Precision Orthopedics and Sports Medicine (7.7 miles)
• Civista Medical Center (7.8 miles)
• Royden J Stanford Dr (11.3 miles)

Cafes

• B Doughnut (0.3 miles)
• Starbucks (0.4 miles)
• Panera Bread (1.3 miles)
• Starbucks (7.7 miles)
• Panera Bread (7.9 miles)

Pharmacies

• La Plata Pharmacy (0.6 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1 miles)
• Safeway Pharmacy (1.1 miles)
• CVS Pharmacy (5.2 miles)
• Walgreens (6.5 miles)
• High Street Discount Pharmacy (6.6 miles)

Parks

• White Plains Regional Park (4.5 miles)
• Indian Head Rail Trail (4.7 miles)
• Bensville Park (5.5 miles)
• Pinefield (10.3 miles)
• Cedarville State Forest (11.5 miles)
• Barnesfield Park (11.7 miles)

Places of Worship

• Lighthouse Baptist Church (6.8 miles)
• Lifepoint Church (8.5 miles)
• Saint Peters Catholic Church (9 miles)

Theaters

• Xscape 14 (11.8 miles)