The Maples

Pros

• The manager was apologetic about the lack of response, and a tour was arranged.
• The property has good security.
• The tenants are very nice.
• Judy runs The Maples and is described as the sweetest, kindest, and most caring person.
• The staff are always looking out for residents and organize activities and get-togethers.
• The Maples is described as a secured senior complex.
• Residents express appreciation for the staff and would not want to live anywhere else.

Cons

• The reviewer felt ignored because management never returned their calls.
• They learned that only maintenance staff are on site daily, making it hard to tour the property.
• They questioned why hours are listed if tours aren't possible.
• They got the impression that the company did not want additional residents.
• They worried that complaining about changes (shelves outside the apartment doors) could lead to eviction.

Review

Across these notes, the thread that runs through the impressions of this community is a mix of frustration, perseverance, and warmth. Prospective residents describe repeated attempts to reach a management team that seems hard to connect with, even as other voices in the same setting paint a more compassionate and engaged picture of the people who run the place. The initial sentiment centers on difficulty: calls and messages left unanswered, hours posted online not translating into access for viewing the property, and a sense that tours aren't as readily available as they should be. One reviewer even reports going to the property only to be told that only maintenance staff are present on most days, making a live tour impractical. It leaves the impression of a process that can be opaque and frustrating for someone hoping to make a decision about moving in.

In the same chorus of experiences, there is a notable update that shifts the tone somewhat. A reviewer reports being contacted by Residential One, with the manager apologizing for the lack of response. That contact leads to a successful property tour, and while the property itself is described as a bit dated, it earns praise for security. The overall sentiment lifts from a one-star lament to a three-star assessment, signaling that responsiveness and the opportunity to view the space can indeed come together to improve the impression of the place. It's a reminder that what begins as a rocky interaction can improve with outreach and a direct tour.

There is also a separate concern raised about a policy or maintenance decision that touches tenants directly. The reviewer questions why the corporate office would remove shelves outside apartment doors and expresses unease about the possibility that complaints might lead to eviction. The post leaves room for ambiguity and requests a clear answer, highlighting how changes in the physical and policy landscape can provoke anxiety among residents and would-be residents who fear negative repercussions for speaking up. This thread underscores the importance of transparent communication when alterations to common or personal spaces occur in a senior living environment.

Interwoven with these concerns are personal messages that illuminate a more human side of the community. One individual, Elsa Malloy, reaches out with a direct appeal to Judy, signaling ongoing interest in residing within the beautiful community and asking for a callback. The directness of this outreach - paired with a gentle reminder of safety - captures the hopeful patience many prospective residents bring to the table: the wish to be connected with the right person who can help finalize a move-in decision.

Amid the practical concerns and outreach efforts, the warmth of residents and their affection for the people who run the community shines through. A message expresses heartfelt appreciation, noting that "the tenants are very nice" and that the writer will truly miss everyone, offering blessings and gratitude to all. It's a moment of genuine emotion that highlights the interpersonal bonds that can form in a close-knit living environment.

Central to the positive sentiment is a strong endorsement of Judy, the office manager who runs The Maples. One reviewer describes Judy as "the sweetest, kindest, and most caring" person they've encountered, praising the way she handles the needs of residents, including those of their own relatives. This praise for Judy paints a portrait of a management team member who can make a tangible difference in how residents feel about their home, especially in a setting that serves seniors who rely on careful, compassionate administration.

Finally, the overall impression conveyed by these voices is one of a community that, despite its flaws and growing pains, priorities its residents' well-being and safety. The sentiment that "they are always looking out for the residents here" and the acknowledgment of ongoing activities and gatherings reinforce a sense of belonging and engagement. For some who spoke up initially, the place represents a secure senior complex where community ties run deep and staff interactions can be a real source of comfort. In that blend of critique and care, the story emerges of a place worth considering for those who value security, activity, and a compassionate team, even as they wish for more reliable communication and a smoother first impression.

Restaurants

• Burger King (0.1 miles)
• La Tolteca (0.3 miles)
• Popeyes Louisiana Kitchen (0.3 miles)
• The Greene Turtle (0.3 miles)
• The Charles (0.5 miles)
• McDonald's (0.7 miles)
• Roy Rogers (0.7 miles)

Cafes

• B Doughnut (0.2 miles)
• Starbucks (0.2 miles)
• Panera Bread (1.2 miles)
• Starbucks (7.9 miles)
• Panera Bread (8.1 miles)

Physicians

• Advanced Dermatology & Cosmetic Surgery (0.2 miles)
• Dr Sewchand (0.2 miles)
• Robyn James MD (0.2 miles)
• Potomac Pain & Rehab Associates (0.4 miles)
• University Of Maryland Charles Regional Surgical Care (0.5 miles)
• UM Charles Regional OB/GYN (0.6 miles)
• MyEyeDr (1.1 miles)

Pharmacies

• La Plata Pharmacy (0.4 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (0.9 miles)
• Safeway Pharmacy (1.1 miles)
• CVS Pharmacy (5.4 miles)
• Walgreens (6.8 miles)
• High Street Discount Pharmacy (6.8 miles)

Hospitals

• Charles Regional Medical Center - Kent Building (0.6 miles)
• Um Charles Regional Medical Center (0.7 miles)
• Precision Orthopedics and Sports Medicine (8 miles)
• Civista Medical Center (8 miles)
• Royden J Stanford Dr (11.7 miles)

Parks

• White Plains Regional Park (4.8 miles)
• Indian Head Rail Trail (4.9 miles)
• Bensville Park (5.4 miles)
• Pinefield (10.6 miles)
• Barnesfield Park (11.6 miles)
• Cedarville State Forest (11.8 miles)

Places of Worship

• Lighthouse Baptist Church (6.9 miles)
• Lifepoint Church (8.6 miles)
• Saint Peters Catholic Church (9.3 miles)

Theaters

• Xscape 14 (12 miles)