3978 Old Washington Road, Waldorf, MD 20602
For more information about senior living options: (844) 490-3973
The reviewer noted very good improvements and better food quality. The mother is reported to be very satisfied with the care. Diane in Admissions was wonderful, explaining everything thoroughly and being very helpful. The facility offered a warm, friendly welcome with a clean front desk, adequate parking, and soft-spoken, experienced staff. The staff were friendly and accommodating. They had a wonderful overall experience from the hospital representative to the front office. The center appeared nice, very clean, and the staff was nice. The mother-in-law was treated very well and the staff was wonderful. The therapists were compassionate and skilled; the administrative staff was consistently helpful and supportive. The OT/PT team were instrumental in recovery; Diamond and Gladys were standouts.
The reviewer notes that the resident was left filthy with trash in the room and sometimes nonresponsive despite complaints. Bed sores developed due to the facility's slow response to medical concerns, which ended up resulting in hospitalization. The facility is described as uncaring and lacking advocacy for residents. There is a pervasive lack of communication from the facility, forcing families to actively check in. Staff are described as rude and treating patients as burdens. It is alleged that the center lied about calling emergency services when they did not. Nighttime staffing is reportedly insufficient, slowing down care. Neglect is described as leading to severe skin injuries and an ambulance transfer. The dining service is criticized for poor quality, such as burnt pizza.The collection of experiences shared about this care facility presents a broad spectrum of outcomes, ranging from high praise for kindness and improvements to serious concerns about safety, communication, and responsiveness. For some families, the center has become a comforting place where loved ones receive attentive care and where the environment feels cleaner and more welcoming than in the past. One reviewer gave a five-star impression, noting visible improvements since last year, better-looking facilities, and even commendable food. Their mother is currently there and they describe her as satisfied, expressing gratitude for the care she's receiving.
On the other hand, many voices describe contrasting realities that shake confidence in daily operations. Several visitors report scenes of concern when visiting their loved ones: patients who are nonresponsive or left in bed, sometimes with trash around them, and situations in which cleanliness and prompt medical attention seemed lacking. Bedsores and delays in reacting to medical issues are described as contributing to hospital admissions, with some family members feeling that advocacy - raising alarms or pushing for timely care - was essential to prevent deterioration. A common refrain is that if a family does not actively advocate, the person's condition can drift downward, and communication with the facility can deteriorate as well.
Yet the same period includes substantial praise for specific individuals and departments. Admissions staff receive frequent thanks for warmth, thorough explanations, and helpful guidance during tours and intake. Diane, in Admissions, is singled out as wonderful, with a tour that explained everything clearly. A reviewer mentions Ms. Jeresel Rosario in particular in a way that suggests a memorable, if idiosyncratic, compliment. Several accounts highlight how the front desk and reception feel clean and welcoming, and staff are described as warm, friendly, and accommodating. Across multiple stories, the care teams - especially in therapy - receive consistent admiration, including gratitude directed toward the OT/PT staff for their instrumental role in recovery, with Diamond and Gladys named as standout team members.
There are also positive notes about everyday operations that can shape an overall impression: some reviewers emphasize quick, easy processes during visits, bright and pleasant atmospheres, and the sense that staff treat residents with kindness as if they were family. People acknowledge moments when the facility seemed well organized or when patients received attentive assistance with activities of daily living. The praise extends to specific patient-centered benefits, such as the choice of a convenient location that allowed families to visit often, and to stories of personal gratitude from families for the care provided to loved ones, including grandmothers and aunts whose recoveries or daily comfort were marked as meaningful by those around them. The presence of a compassionate team and dedicated therapy staff shines through in several testimonials.
Nevertheless, the more troubling accounts cannot be avoided. A number of reviewers recount episodes of perceived neglect or insufficient responsiveness: reports of patients who were not promptly turned, cleaned, or checked on, and of facility staff who seemed unaware of urgent needs. The sense of inconsistency emerges clearly - moments of exceptional kindness and professional competence collide with instances where communication breaks down, or where patients appeared to suffer from delays in treatment or attention. Some reviewers describe a perception that a portion of the staff views answering basic questions or providing timely assistance as burdensome, which undermines confidence in the overall quality of care.
Communication with families appears to be a recurring battleground. One reviewer describes attempting to contact a father for months, only to be bounced around from person to person, frequently not returning calls, and sometimes being disconnected after brief conversations. The sentiment expressed is that more robust, reliable communication would make a substantial difference in peace of mind and perceived quality of care. Additionally, there is a pointed accusation from a family member that an attempt to help a loved one avoid family contact by building artificial barriers exists, a claim that adds a layer of tension to the overall view of the facility's openness and transparency.
The most serious and painful notes touch on a fatal outcome and allegations of misrepresented emergency responses. A reviewer recounts the death of a mother in June 2023, with the claim that the facility told them EMS had already been summoned when, in the reviewer's interpretation, this did not occur. The reviewer indicates they later discovered that emergency services records contradicted the facility's account, raising questions about accountability and communication around urgent medical situations. Several other complaints are acknowledged but left to be pursued further, signaling a belief among some families that more rigorous review and improvement are needed in policy and practice, especially around emergency response and documentation.
In closer view, the narratives converge on a central truth: this facility hosts a mix of compassionate, capable care and troubling gaps that can undermine trust. Some residents and families encounter dedicated clinicians, thoughtful therapy teams, clean and welcoming spaces, and a sense of genuine care. Others, however, describe missed signals, slow responses to medical concerns, and frustrating barriers to effective communication. The strongest threads of praise cluster around individual staff - admissions personnel, front-desk experiences, and especially therapy teams like OT/PT - as well as the overall cleanliness and atmosphere appreciated by many visitors. The strongest warnings come from those who feel their loved ones suffered as a result of neglect, miscommunication, or a lack of timely intervention.
Taken together, these testimonials sketch a facility that offers meaningful, positive experiences in many cases but remains marked by significant inconsistencies and safety concerns in others. Families and prospective residents are reminded to actively engage as advocates, to request and verify information promptly, and to seek transparent, reliable communication and timely medical responsiveness. For some, the care team's dedication makes a meaningful difference; for others, unresolved issues and alarming reports signal the need for careful consideration, ongoing oversight, and continued efforts to raise care standards and accountability within the facility.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Ronald Reagan Washington National (18 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Aging Solution - Waldorf in Waldorf, MD is an assisted living community that offers a range of amenities and care services to enhance the quality of life for its residents. The community provides a comfortable and fully furnished environment, allowing seniors to feel at home.
For dining options, residents can enjoy delicious meals in the on-site dining room, with special dietary restrictions taken into consideration. Housekeeping services are also provided to ensure a clean and tidy living space.
Outdoor space is available for residents to relax and enjoy the surrounding natural beauty, while Wi-Fi/high-speed internet and telephone services keep them connected with loved ones.
When it comes to care services, trained staff members are available to assist with various activities of daily living such as bathing, dressing, and transfers. The community also coordinates with health care providers to ensure residents receive any necessary medical attention.
Special dietary restrictions are catered for during meal preparation and service, providing residents with nutritious options tailored to their needs. Medication management is offered to ensure medications are taken as prescribed.
Transportation arrangements can be made for medical appointments, ensuring that residents have convenient access to necessary healthcare services. In terms of activities, the community offers a schedule of engaging daily activities for residents' enjoyment.
Additionally, the location of Aging Solution - Waldorf is convenient with several nearby amenities including cafes, parks, pharmacies, restaurants, places of worship, and hospitals. This ensures that essential services and recreational opportunities are easily accessible for residents.
Overall, Aging Solution - Waldorf provides a supportive and vibrant assisted living community where seniors can enjoy comfort, assistance when needed, engaging activities, and easy access to essential amenities in Waldorf, MD.
Aging Solution - Waldorf is located at 3978 Old Washington Road, Waldorf, MD 20602 in Charles County, Maryland
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