1717 Largo Road, Upper Marlboro, MD 20774
For more information about senior living options: (866) 208-4318
Overall Review of Woodmoore House Assisted Living
Pros
The tour was carried out by an absolutely wonderful staff member named Terry, who was very informative and provided clear knowledge on everything.- They provide all therapeutic services and support all the way around.
- They offer resident outings, three homemade meals a day, independent living services, and accommodations for residents in wheelchairs.
- It is a very clean place and the meals are exceptional.
- The staff were very patient with residents, including those with dementia, and treated them with respect and dignity.
- The bathrooms are safe and equipped with handrails for those who have trouble standing.
- The facility takes good care of the elderly, and the care is meticulous.
Cons
The facility would be better if it employed proper maintenance personnel.- It needs thorough cleaning and has a strong odor.
- The place is not clean and the supervision is very limited.
- It is advised that loved ones should not be brought to this place.
- The courtyard is not as pictured; it has weeds and the fountain isn’t working.
- The management team needs to step up and provide a better atmosphere for the elders.
- The place is horrible; the dining area smells worse than a toilet, the floors are filthy, and several closets and some beds are broken.
- There is no one to do the laundry; the owner is never there and does not return calls.
- There are allegations that Mr. Terry took the stimulus checks.
- Sometimes there is no one to cook; meals are improvised and the same items are served for multiple meals (e.g., cereal and toast with no milk).
Review
Woodmoore House Assisted Living in Upper Marlboro is best suited for families seeking a warm, community-focused environment where seniors can receive assisted living services within an active social framework. The facility is frequently praised for staff patience with dementia and for a multilingual team that accommodates Spanish-speaking residents, signaling a care philosophy rooted in personal connection. It works well for residents who want a blend of independent living and supportive services, and for families willing to visit regularly to monitor quality and advocate when needed. In short, it rewards proactive involvement and clear expectations about care standards.
Those who should seriously entertain alternatives include families prioritizing spotless housekeeping and unwavering day-to-day supervision. Several reviews flag sanitation issues, persistent odors, and visible maintenance gaps, with reports of dirty floors, broken closets, and laundry left undone. If a resident requires around-the-clock skilled care with consistently reliable responses, or if management accessibility is rare or unreliable, the risks rise. For caregivers who insist on a pristine environment, predictable service routines, and rock-solid oversight, other communities with stronger housekeeping programs and transparent leadership should be considered.
On balance, Woodmoore’s strongest assets can offset many concerns when properly engaged. The staff’s patience with residents facing memory challenges, combined with practical safety features in bathrooms, creates a reassuring atmosphere for daily living. Meals are a clear strength, three homemade meals daily that contribute to predictable routines and nutrition. The availability of therapeutic services and organized outings supports social engagement and cognitive stimulation, while the coexistence of independent living options with assisted care provides a flexible pathway as needs evolve. Positive tour experiences and staff demonstrations further reinforce confidence in the care approach and philosophy.
Nevertheless, the weight of the cons cannot be ignored. The most consistent red flags revolve around cleanliness and supervision: odors, dirty surfaces, broken furniture, and inadequate housekeeping or laundry service. Front-door access and phone responsiveness reportedly falter at times, which compounds worry about timely assistance in emergencies. Some reviewers describe neglectful situations and uneven care, including concerns about how urgent medical or personal-care needs are addressed. Accusations about management accessibility and even financial improprieties appear in some accounts, signaling a troubling pattern for families weighing safety, trust, and accountability. While there are anecdotes of excellent interactions with staff, the variability in experiences is stark and demands scrutiny.
Practical due diligence should be rigorous before deciding. Prospective residents should insist on multiple, on-site observations to assess cleanliness, food service quality, and staff responsiveness in routine tasks and potential crises. Meeting the administrator and frontline caregivers, confirming licensing and training, and reviewing actual care plans, especially for memory support, are essential. A careful walk-through of the physical environment is important to gauge odors, sanitation, safety features, and noise levels, along with verifying laundry and housekeeping standards. Inquire about activity programming, transportation options, family involvement policies, and transparent, written pricing. If possible, obtain recent references from other families and seek a trial period or protective exit terms to ensure alignment with expectations.
The bottom-line recommendation is practical: Woodmoore House can be an appealing choice for families prepared to stay actively involved, demand accountability, and value attentive staff, solid meal service, and engaging social programming. For those whose non-negotiables include immaculate cleanliness, consistent supervision, and stable management, this community may not satisfy. If caution guides the process, explore nearby options with demonstrated housekeeping rigor, staffing stability, and transparent leadership. When proceeding, require a candid plan from leadership on staffing schedules, maintenance routines, and mechanisms for addressing care gaps, and schedule several visits to verify that reality aligns with the stated care philosophy.
110 resident community capacity
Assisted Living
Respite Care
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Ronald Reagan Washington National (14 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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