Mercy Health Services

Pros

• Chinyenum Otuya N.P is professional and patient, helping make a stressful experience bearable.
• Dee is pleasant and makes patients comfortable.
• Chi the nurse practitioner provides excellent service and has an exceptional attitude.
• The Mercy Health Care staff are amazing.
• The providers at Mercy Health Care and Clinic are professional, efficient, and caring.
• Ms Chichi Atuya takes her time to address patients' concerns, and the staff are friendly and professional.
• Mercy Clinic offers a warm, welcoming environment with a personalized approach to care.
• Mercy Clinic's weight loss program is supported by personalized guidance and consistent follow-up, helping patients stay motivated.

Cons

• The C&P exam was described as disappointing and outright unprofessional.
• The evaluation occurred in what appeared to be a waiting room with other patients walking through, making the environment rushed and inappropriate for a disability rating assessment.
• The final report allegedly failed to document the veteran's symptoms accurately and included findings not supported by the evaluation.
• The examiner did not perform a full range of motion assessment, yet those measurements appeared in the report.
• The experience was described as terrible, with a recommendation to seek care elsewhere for veterans' claims.
• One reviewer claimed the office should receive zero stars, noting the technician was not present and the veteran was sent away without the needed exam.

Review

Mercy Health Care & Clinic emerges in these notes as a place that many patients praise for professionalism, patience, and a generally reassuring environment. A number of reviewers highlight the staff's demeanor as a key part of their positive experiences. Chinyenum Otuya, NP, is repeatedly mentioned in a favorable light, described as professional and patient, helping to make what could be a stressful process feel more bearable. Another valued member of the team, Dee, is singled out for pleasantness and for helping to put patients at ease. Across several comments, patients express confidence in Mercy Health Care and Clinic as a place where they would gladly return and would recommend to others facing health concerns.

The praise frequently centers on the care providers - especially the nurse practitioners - who are described as going above and beyond to support patients. Grandparents and family members alike are cited as receiving attentive care; one reviewer notes that Chi, the nurse practitioner, consistently pushes him toward better health and maintains an exceptional attitude. The collective sentiment is that the staff not only delivers medical services but also demonstrates genuine concern for patient well-being, making a stressful situation more manageable through kindness and professionalism.

Beyond individual interactions, several reviews emphasize the overall quality of service at Mercy Health Care & Clinic. People describe the setting as conducive to a positive experience - efficient, courteous, and well-organized. Several patients remark on the thoroughness and attentiveness of providers who take the time to listen and address concerns, reinforcing a sense of being cared for rather than rushed through an appointment. A common thread is trust built through consistent, respectful communication and a supportive clinical environment, which leads many patients to recommend Mercy Health Care & Clinic to friends, family, and colleagues.

Among the strongest testimonials are those describing specific, life-enhancing programs. A standout story details a life-changing weight loss journey facilitated by Mercy Clinic, highlighting the team's warm, welcoming atmosphere and highly personalized approach. Reviewers appreciate the combination of nutrition guidance, fitness recommendations, and steady follow-up that helps patients stay motivated and see real, sustainable results. The narrative emphasizes not only physical changes but also mental shifts toward long-term well-being, underscoring a holistic commitment to the patient's health journey rather than a one-off treatment.

There are also comments praising Mercy Health Care & Clinic as a solid choice for routine medical check-ups and for veterans who need care that respects their status. Several reviews note that the staff were courteous, professional, and responsive, with patients praising the organization and the willingness to work within veterans' scheduling needs. One reviewer, in particular, appreciated being seen even on weekends, indicating the clinic's flexibility and responsiveness to veterans' unique scheduling constraints.

Not all feedback, however, falls into the same positive camp. A subset of reviews raises serious concerns about the veterans' disability evaluation process conducted at the clinic. Some veterans urge others to seek appointments elsewhere to avoid steps they found inadequate or troubling. They report that the evaluation was conducted in a waiting room, the setting felt rushed and publicly exposed, and the exam did not meet their expectations for thoroughness. In these accounts, the outcomes of disability ratings were impacted by what the reviewers describe as a lack of privacy and a comprehensive exam, prompting strong warnings and calls for change in how such evaluations are conducted.

A particularly troubling pair of reviews zeroes in on a C&P exam performed by Chinyenum Otuya, NP. These accounts describe a disappointing and, they claim, unprofessional experience: the exam occurred in a waiting room with other patients passing through, creating a rushed and inappropriate atmosphere for a disability assessment. The reviewer asserts that the final report did not accurately document symptoms or address the full range of motion, instead including measurements that did not reflect the actual evaluation. Given the importance of these exams for veterans' ratings and livelihoods, the reviewer expresses deep disappointment and indicates they are pursuing legal avenues to address the issues.

Taken together, the collection of reviews presents a clinic with a broadly positive reputation for everyday healthcare, compassionate staff, and effective, patient-centered care, especially from nurse practitioners and support teams. At the same time, it highlights serious concerns about privacy, thoroughness, and the setting of evaluations related to veterans' disability claims. The message from these voices is clear: Mercy Health Care & Clinic is highly valued by many patients for personal attention and quality interactions, but there is a critical need to ensure that all disability evaluations are conducted in private, professional, and fully thorough environments to preserve trust and accuracy in those essential determinations.

Pharmacies

• CVS Pharmacy (0.4 miles)
• Walgreens (1.2 miles)
• Kaiser Pharmacy (1.3 miles)
• CVS Pharmacy (1.5 miles)
• Wegmans (2.6 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (4.7 miles)

Restaurants

• McDonald's (1.2 miles)
• McDonald's (1.3 miles)
• Golden Corral (1.8 miles)
• Jasper's (1.8 miles)
• Chick-Fil-A (2.4 miles)
• Sonic Drive-In (2.5 miles)
• Six Flags America (2.5 miles)

Parks

• Watkins Regional Park (1.2 miles)
• Allen Pond Park (5.1 miles)
• Mellwood Park (5.5 miles)
• L'Enfant Square (8.4 miles)
• Marlton Community Park (8.4 miles)
• Lincoln Park (9.3 miles)

Physicians

• Dr Jenkin's Office (1.6 miles)
• Dr Vanessa Allen (5 miles)
• Childrens Pediatricians (5.5 miles)
• TLC Pediatrics (5.8 miles)
• Maryland Primary Care Physicians (6.4 miles)
• MyEyeDr (6.5 miles)
• Ford Medical Associates (6.8 miles)

Cafes

• Starbucks (2.4 miles)
• Starbucks (2.4 miles)
• Starbucks (5.2 miles)
• Starbucks (5.8 miles)
• Vigilante Coffee (7.8 miles)
• Panera Bread (9.2 miles)

Transportation

• New Carrollton Amtrak Station (4.8 miles)
• Benning Road Metro Station (6.5 miles)
• College Park - University of Maryland Metro Station (8.3 miles)
• Stadium-Armory Metro Station (8.6 miles)
• Prince George's Plaza Metro Station (8.9 miles)
• Potomac Avenue Metro Station (9.1 miles)
• West Hyattsville Metro Station (9.2 miles)

Hospitals

• Riverside Medical District Heights (5.1 miles)
• Bowie Health Center-Emergency Medical Care (5.4 miles)

Places of Worship

• Christian Community Presbyterian Church (6.9 miles)