1131 S. Salisbury Blvd. Suite 2, Salisbury, MD 21801
To contact a resident: (877) 210-2345
For more information about senior living options: (866) 208-4318
Overall Review of Maxim Healthcare
Pros
The staff at Maxim Healthcare Group have done excellent work with the reviewer’s son.- The reviewer’s child has shown significant growth toward his goals.
- The team addresses the son’s needs quickly and answers questions or concerns.
- They all work very hard to provide outstanding service to the son.
- Sheila Cornelious is a great BCBA.
- The service was described as fantastic.
Cons
Maxim Healthcare Group is not good at employment verification.- Maxim has not supplied an aide for over a month.
- The reviewer plans to charge Maxim back every time they have to hire an aide.
- People are advised to run and hide when Maxim is mentioned.
- The department was closed.
- The staff were unprofessional and needed training on the code of conduct.
Review
Maxim Healthcare Group in Salisbury, MD is best suited for families that need in-home pediatric therapy and are prepared to weather a real-world patchwork of staffing. When a dependable team does show up and commits to goal-driven work, meaningful progress can happen, particularly for children requiring intensive ABA-related support. The operation can deliver tight, responsive attention from specific clinicians who genuinely engage with a child’s progress. However, the value hinges on finding and maintaining that stable team, because the program’s strength quickly collapses if staffing becomes erratic.
Those who should consider alternatives are families prioritizing reliability above all else. If a predictable schedule, transparent billing, and consistently courteous, professional interactions are non-negotiable, other providers or community-based programs with stronger staffing guarantees may serve better. The reality here is that administrative hiccups can derail care, and the gap between promised hours and delivered care has run long enough to impose out-of-pocket costs for families seeking to fill the void. In short, this option is risky for households that cannot absorb scheduling instability or billing ambiguities.
The strongest upside lies in clearly demonstrated instances of progress when competent clinicians are on board. Several reviews highlight rapid responsiveness to questions and concerns, and one family specifically notes substantial growth in goals achieved by their child. A BCBA described as excellent reflects the reality that competent, specialized staff can make a real difference. When a child bonds with a devoted clinician and the team communicates practical strategies, that synergy compounds into tangible improvements in behavior, communication, and daily functioning. These bright spots prove the provider can work, just not consistently enough to rely on as a baseline experience.
Yet the most persistent red flags outweigh the occasional wins. Chronic staffing gaps appear to be a defining weakness: accounts of aides not showing up, aides quitting, and hours seemingly trapped by administrative bottlenecks. One family reports needing to hire an outside aide for over a month while the agency’s hours remained unsettled, generating out-of-pocket expense and added caregiving stress. Billing and employment verification issues further erode trust, turning a service intended to simplify care into a source of ongoing friction. The sense that some departments or functions “close” or stall during critical periods only reinforces the perception of unreliable continuity.
In practice, the decision to choose Maxim hinges on whether a family can tolerate this volatility in exchange for potential high-impact care when the right clinician is present. The pros are real and deliverable, but only with a dependable staffing plan and effective, proactive management. Without those safeguards, the cons, missed shifts, confusing billing, and inconsistent professional conduct, tounce the upside. For families facing complex pediatric needs, it is essential to secure concrete guarantees: a written schedule with minimum coverage, back-up caregivers, transparent billing terms, and a clear escalation path with a named care coordinator. Without those anchors, the risk of paying for care that does not arrive or cannot be sustained outweighs the potential benefits.
Concrete steps to make a well-supported decision include requesting a detailed care plan that specifies assigned staff, back-up coverage, and scheduling logic; obtaining a binding guarantee of minimum weekly hours and a rapid-response support window; clarifying billing, overtime, and reimbursement policies; and verifying licensure, credentials, and recent performance of the ABA team. Ask for client references and contact those families to gauge consistency over several weeks. Propose a trial period with milestones tied to measurable goals and a clear exit strategy if coverage proves unreliable. In the end, Maxim can be a viable option for committed families who are comfortable actively shaping and enforcing a robust care plan, rather than relying on steady, frictionless service.
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