3806 Collier Road, Randallstown, MD 21133
For more information about senior living options: (844) 490-3973
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The staff are very caring and provide excellent care for residents. The front desk staff are accommodating, friendly, and helpful. The program is wonderful and offers opportunities to learn. The staff are great and take wonderful care of loved ones. The facility is clean, welcoming, and has friendly, inviting staff. The OT and PT teams are excellent and patient-focused. The receptionists and other staff are friendly, professional, and helpful. The environment is warm and welcoming, with attentive and efficient staff.
The nurses are terrible and not properly trained. Staff are very lazy and do not follow protocol. The facility is not supplied with equipment to care for certain patients. The staff are mean, rude, and disrespectful. They are not trained to use the little equipment that they do have. They are holding a relative's medical records hostage, preventing him from leaving. Call bells take over an hour to be answered, and sometimes staff turn them off and do not respond. The meals are cold and not fit for a child's plate; food quality is poor. They run out of medications and do not have some medicines. There is not enough linen; the laundry cannot accommodate all patients.The collection of reviews paints a facility that inspires strong and often polarized reactions. A large number of commenters praise the place as a haven of compassionate care, frequently highlighting the kindness and attentiveness of the staff, the welcoming atmosphere, and the sense that family members are valued and understood during a difficult time. Several reviewers specifically commend the front desk and reception staff for being accommodating, friendly, and helpful, noting that their greeting sets a positive tone for visits and stays. When families describe their loved ones' experiences, these caregivers emerge as a consistent bright spot, making even challenging days feel more manageable.
Many comments are remarkably specific about the people who make care possible. Reviewers repeatedly mention the therapy department - OT and PT - as a standout, with patients and families expressing gratitude for the patience, skill, and encouragement shown by therapists. Some praise particular staff members by name, including LPNs and supervisors, for their professional demeanor, attentiveness, and clear commitment to patient well?being. Several families recount moments when clinicians went above and beyond, coordinating medications, facilitating access to necessary services, and keeping everyone informed during difficult phases of recovery or discharge planning. In several accounts the environment itself - cleanliness, organization, and a sense of warmth - helps patients feel safe and cared for.
Cleanliness and atmosphere emerge as frequent positives in the reviews. Commenters describe the facility as well-kept and orderly, with some noting they were impressed by its cleanliness even if the building itself isn't brand-new. The presence of 24-hour supervision in the building provides a sense of security for families, and several reviews describe a welcoming, warm staff culture that makes visitors feel supported. The atmosphere is sometimes framed as a "homey" or "family-like" environment, where staff are patient with questions and residents appear to be treated with dignity and respect.
However, there are equally strong voices expressing serious concerns about other aspects of care. A number of reviewers offer scathing critiques, including one calling the facility "absolute trash" and alleging severe problems such as holding a patient's medical records hostage and violating HIPAA. These negative accounts focus on perceived systemic failures - documentation delays, lack of transparency, and equipment or supply shortages - that undermine trust and threaten patient safety. In these reviews, families describe experiences where communication broke down, managers did not resolve recurring issues, and the overall experience felt unacceptable for someone in need of consistent, reliable care.
Other reviewers drill into experiences that strike as care gaps rather than isolated incidents. One lengthy confession details a day-to-day reality of limited responsiveness: delays in answering call bells, infrequent assistance with basic needs like washing and preparing for bed, repeated shortages of linens and towels, and inconsistent access to medications. They recount environmental hazards and risk, including concerns about air quality in shared spaces and the potential for infection if wounds and medications aren't managed promptly. These testimonials emphasize a lack of reliability at certain times, particularly on weekends or during night shifts, when the reviewer felt patients were more vulnerable and less attended to.
The mix of praise and critique also touches on staffing models and workflow. Several reviewers value in-house staffing and express relief that agency staff aren't used, portraying it as a more stable, cohesive care team. Others acknowledge that even with strong individual staff members, there can be inconsistency in coverage and attentiveness - especially during weekends and nights - that affects patients' experiences. These comments underscore a tension between what individual caregivers can do within a system and what the facility's operational realities can sustain over 24 hours, across all days of the week.
Nutrition and meals appear as another area of mixed sentiment. Some reviews celebrate clean environments and great care, while others describe the food as inadequate or unappealing, with one reviewer going so far as to call it "prison food" and noting meals arrived cold or included items not suitable for a patient's dietary needs. This disparity suggests that, even where medical and therapeutic care shines, ancillary aspects such as dining can significantly color a patient's and family's overall impression and satisfaction.
Overall, the reviews converge on a core truth: the facility houses dedicated, caring professionals who can deliver excellent, life-changing care - especially in therapy, nursing support, and family-centered communication. Yet the same collection of accounts also reveals real concerns about consistency, staffing levels at critical times, availability of essential supplies, timely medication administration, and the reliability of some administrative processes. The strongest message across the anecdotes is that continued attention to staffing consistency, medication and supply management, transparent communication, and improvements to food and comfort would help unify the varying experiences into a consistently positive standard of care. In the end, many families feel their loved ones benefit greatly from the compassion and skill present, even as others urge the facility to address serious gaps that can undermine trust and safety.
15 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Baltimore-Washington International (16 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Legacy Manor in Randallstown, MD is a board and care home that offers personalized and compassionate assistance for seniors in a warm and inviting atmosphere. Our fully furnished facility provides a comfortable and homely environment for our residents to enjoy.
At Legacy Manor, we understand the importance of maintaining an active lifestyle, which is why we offer a variety of amenities and services to cater to the individual needs of our residents. Our dining room provides delicious meals while accommodating special dietary restrictions. Housekeeping services ensure that our residents can focus on enjoying their time with us.
We believe in fostering a sense of community, which is why we provide a range of activities to engage our residents. From scheduled daily activities to nearby parks and cafes, there are plenty of options for socializing and relaxation. Additionally, transportation arrangements are available for medical appointments, ensuring that our residents can access the care they need conveniently.
Our dedicated staff members are trained to provide assistance with daily living activities such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure that our residents receive the appropriate medical support. Medication management is available for those who require it.
Located in a vibrant neighborhood, Legacy Manor benefits from its proximity to various amenities. There are numerous pharmacies and physicians nearby, making healthcare easily accessible. Restaurants offer diverse dining options and places of worship provide spiritual support.
At Legacy Manor in Randallstown, MD, we strive to create an assisted living community that promotes independence, comfort, and well-being for our residents. With personalized care services, engaging activities, and convenient amenities nearby, our community is an ideal choice for seniors seeking a warm and supportive environment.
Legacy Manor is located at 3806 Collier Road, Randallstown, MD 21133 in Baltimore County, Maryland
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