Family of Friends Inc

Pros

• The care is patient-centered and professional, and the family is pleased with the care their loved one receives.
• It is a great place for elders to attend adult day care.
• It is a nice place for loved ones to go during the day, where they can meet new friends and eat well.

Cons

• The physical therapy staff were disorganized.
• A family member was left on the bus for nearly four hours after drop-off, with no phone call to inform the family of the circumstances.
• The owner was unprofessional and showed no sympathy or concern.
• The facility was dreadful.

Review

The experiences shared about this adult day care program are clearly mixed, reflecting both moments of satisfaction and troubling concerns. On the one hand, there is a strong sense that the staff can provide patient-centered, professional care for loved ones. One reviewer states that the care their family member receives is pleasing and notes a professional, patient-focused approach. This sentiment suggests that, when things run smoothly, the program can offer attentive day-to-day care that makes family members feel supported and at ease about their loved one's well-being.

In addition to the fundamental care, several comments highlight positive day-to-day aspects. Reviewers describe the environment as welcoming for elders during the day, with opportunities to meet new friends and enjoy meals. The repetition of phrases like "a nice place to send your elders," and "meet new friends, eat good," underscores a social dimension to the program that families value. For some families, the setting appears to be a comforting option that provides companionship and nourishment, turning daytime hours into a constructive and enjoyable experience for their loved one.

However, these positive impressions are tempered by frank criticisms about organization and communication. A recurring point of friction concerns the physical therapy side of the program, which multiple reviewers characterize as disorganized. This disruption is not trivial; for families who rely on therapy as a key part of their loved one's routine and progress, disorganization can undermine confidence in the overall quality of care and create practical hurdles for daily routines.

Even more troubling are the accounts of a serious transportation-related lapse. One reviewer describes a family member being left on the bus for nearly four hours after what should have been an orderly drop-off, followed by no phone call to inform the family of the situation. The reported inability to reach the owner or the bus driver for hours after repeated attempts adds a layer of anxiety and risk, intensifying concerns about safety and responsiveness in times of need. This incident stands out as a critical failure in communication and crisis handling.

The concerns regarding leadership behavior also surface in the reviews. One account portrays the owner as unprofessional, lacking sympathy or concern for the affected family. Such a portrayal can color overall perceptions of the program, especially for families who rely on trust and clear, compassionate communication when entrusting a loved one to day care services. The combination of transportation mishaps and perceived managerial insensitivity fuels a cautionary narrative about the reliability and empathy expected in a setting that serves vulnerable individuals.

Amid these strong warnings, a contrasting voice remains. At least one review presents the program as a positive option, emphasizing its suitability as an adult day care: a place that offers daytime structure, social opportunities, and nourishment. The juxtaposition of "great place to send your elders" with "dreadful place" in the same collection of opinions highlights the variability of personal experience, suggesting that outcomes may hinge on factors such as staff consistency, day-to-day operations, and perhaps individual staff members' attentiveness on a given day.

Taken together, these reviews sketch a landscape of competing realities. The program has the potential to deliver patient-centered care and meaningful daytime engagement for elders, fostering social connections and dependable nourishment. Yet serious concerns about organization, communication, and safety incidents - especially around transportation and leadership responsiveness - underscore the need for robust systems and clear accountability. Families considering this option would be prudent to weigh the demonstrated strengths in personalized care and social enrichment against the documented risks tied to operational reliability and incident response.

In moving forward, there are clear opportunities for improvement that could reconcile these experiences. Strengthening communication channels, ensuring timely updates to families during and after transportation events, and establishing consistent, professional leadership practices would address many of the negative perceptions. Simultaneously, maintaining the positive elements - personalized care, opportunities for socialization, and reliable meals - could help preserve the program's strengths for families seeking a daytime space for their loved ones. This combination of reliability, empathy, and social engagement will be key to delivering a consistently positive experience across all reviews.

Randallstown, Maryland, offers a variety of amenities that cater to seniors looking for a comfortable and convenient living environment. The area boasts a range of dining options, from casual sports taverns like Tom's Sports Tavern to more traditional choices such as Wendy's and McDonald's. For those seeking medical care, there are several pharmacies and physicians' offices located within a few miles of the neighborhood. In terms of recreational activities, residents can enjoy the nearby Northwest Regional Park and Patapsco Valley State Park for outdoor leisure. Additionally, there are theaters nearby for entertainment, such as the AMC Owings Mills 17. Places of worship like Bridgeway Community Church offer spiritual support, while hospitals like Bon Secours Health System and Sinai Hospital Of Baltimore ensure access to quality healthcare services. Overall, Randallstown provides a well-rounded community with convenient amenities for seniors looking to settle down in a peaceful and welcoming neighborhood.

Restaurants

• Tom's Sports Tavern (0.2 miles)
• Wendy's (1.8 miles)
• McDonald's (2.1 miles)
• THB Bagelry + Deli (2.3 miles)
• Eggspectation (2.5 miles)
• Original Hawaiian Sno-Ball Ice (2.7 miles)
• Cabrito Mexican Grill (3 miles)

Pharmacies

• Walgreens (0.4 miles)
• Rite Aid (1.7 miles)
• Walgreens (2.9 miles)
• Wegmans (3.1 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (4.2 miles)
• Walgreens (4.5 miles)

Physicians

• Brenner, Arnold, Md - Brenner & Mitnick (1.6 miles)
• Baltimore Heart Associates (1.6 miles)
• The Physicians Pavilion At Owings Mills (2.2 miles)
• Patient First - Owings Mills (3.2 miles)
• Dr Pearlman Office (3.3 miles)
• Richard J Kuntz (3.6 miles)
• Dr Kelman Office (3.9 miles)

Parks

• Northwest Regional Park (1.9 miles)
• Patapsco Valley State Park (5.5 miles)
• David Force Park (6.3 miles)
• Meadowood Regional Park (7.8 miles)
• Lake Roland (8.2 miles)
• Freedom Park (8.2 miles)
• Centennial Park (8.9 miles)

Theaters

• AMC Owings Mills 17 (2.3 miles)

Cafes

• Panera Bread (3.1 miles)
• Tous Les Jours (6.9 miles)
• Starbucks (6.9 miles)
• Starbucks (7.6 miles)
• French Twist Cafe (8.9 miles)

Places of Worship

• Bridgeway Community Church - Owings Mills/Reisterstown Campus (3.8 miles)

Hospitals

• Bon Secours Health System (6 miles)
• Lifebridge Health Campus Service (6.1 miles)
• Sinai Hospital Of Baltimore (7.8 miles)
• Johns Hopkins Medicine at Green Spring Station (7.9 miles)
• Sheppard Pratt Health System (8.1 miles)
• Spring Grove Hospital Center (8.8 miles)