Brookfield Manor Resident Care

Pros

• The staff are very friendly and helpful.
• The facility is clean, bright, and nice-looking.
• The reviewers would definitely recommend the facility to a family member.
• The staff are charming with patients.
• Friends who stayed at CR seemed happy with the care.
• The rehab area is great.
• Kelley is awesome at coordinating with the hospital and communicating well.
• Sara, the speech therapist, has been extremely helpful.
• The place is nice.
• Victoria Nwaba is praised as the best CNA/CMT.
• The therapy dog Halle is enjoyed by everyone.
• The nursing staff is excellent.

Cons

• Under-staffing was reported to cause delays in basic care and assistance with personal needs.
• Some nurses were perceived as uncaring and annoyed by questions, showing a lack of compassion.
• A patient was allegedly left unattended in a day room for an extended period without staff help.
• Several reviewers described neglect and a failure to treat residents with dignity.
• The food quality was criticized as unsatisfactory.
• A former employee alleged that many nurses did not meet expected care standards and lacked compassion.
• At least one reviewer stated they would not recommend the facility due to abuse/neglect concerns.
• Family members reported poor communication between staff and hospital/social workers.

Review

The collection of notes paints a facility that many visitors found to be inviting, clean, and well run. Across numerous accounts, the environment is described as bright and comfortable, with private rooms that have windows, plenty of space for personal belongings, and a general sense of order and calm. Several reviewers emphasize that they would feel confident recommending Copper Ridge to family members, noting the facility's pleasant appearance, the cleanliness of the halls, and the overall friendliness of the atmosphere. The sense of welcome starts at the front desk and extends into the day-to-day experience, with visitors often commenting on the easy-to-navigate layout and the pleasant ambiance that makes visits and stays feel more like staying in a well-kept home than a clinical setting.

A number of reviewers singled out individual staff members for praise, highlighting how the people on the ground make a big difference. Kelley was specifically commended for coordinating with the hospital social worker and for maintaining clear, effective communication with all parties involved in a patient's care. Dada, identified as an LPN in several posts, was noted for being attentive and caring, someone who listened and showed genuine concern for the patient's needs. Sara, the speech therapist, was described as especially helpful, and Rachel received warm remarks for being welcoming, informative, and instrumental in giving a thorough tour of the facility. The presence of Halle the Therapy Dog was also a bright highlight, bringing positive energy to the rehab environment.

The rehab program itself received positive feedback, with comments about the rehab area being "great" and reviewers mentioning that their loved ones were benefiting from the care and attention provided. Families described progress and the reassurance that comes from consistent, engaged therapy teams. In particular, one reviewer noted that their father-in-law had been there for about three weeks and that the staff - especially Kelley and Dada - had helped coordinate the transition from hospital to rehab smoothly, while Sara's speech therapy moves were described as especially impactful. Overall, the rehab-focused experiences painted a picture of competent, attentive therapists and a setting that supports recovery and engagement.

Beyond therapy, several reviewers praised the staff's general demeanor and the facility's management. Comments such as "The staff at this facility continue to go above and beyond" and "The management is amazing" reflect a sense of trust and appreciation for leadership and frontline caregivers alike. The nursing and support staff were repeatedly described as friendly and professional, with many families expressing relief at the level of attention and the sense that their loved ones were well cared for. The combination of a clean, bright environment and staff who genuinely appear to care created a strong impression of high-quality care in many instances, including positive notes about privacy, respectful treatment, and the overall atmosphere of the community.

However, the collection also includes pointed, troubling experiences that contrast with the more positive stories. A number of reviews recount situations where care did not meet expectations, describing nurses who seemed overwhelmed, indifferent, or inaccessible when patients needed help. One family described their father being left in a day room for an extended period, unattended, and feeling unable to use the bathroom without assistance - an experience framed as neglect. Other narratives describe a lack of timely responses to urgent needs, complaints about rooms being cold, and concerns that short-staffing contributed to gaps in care. Some reviewers voiced serious accusations about abuse, neglect, and disrespect, including a patient being treated without dignity and a nursing staff that did not seem to have the compassion that the job demands.

These more critical voices also highlight the contrast within the staff, noting that while some individuals - such as the GNA staff or specific nurses like Dada - were described as caring and attentive, others did not meet expectations and in some cases were perceived as unresponsive or lacking empathy. A reviewer who had worked at the facility as a nurse described a troubling dichotomy: a handful of nurses who demonstrated genuine care, versus a broader sense of frustration and disappointment among others who did not follow through on basic care tasks or respond promptly to patient needs. The director of nursing was mentioned as approachable in one instance, with the hope that his assurances would translate into meaningful changes, but the sentiment across experiences was that there is room for improvement, particularly in consistency and tone.

The discussion also touches on broader themes that families weigh when evaluating a facility. Short staffing emerged as a recurring concern, with some families suggesting that even caring staff can be hampered by too many patients per caregiver. There are impressions of a facility that can be exceptional in some shifts or departments and lacking in others, implying variability rather than a uniform standard of care. The negative accounts underscore the importance of watching the quality of day-to-day interactions, the speed and reliability of assistance, and the emotional climate for residents who depend on staff to meet basic comfort and safety needs.

In sum, Copper Ridge presents a mixed landscape: many reviewers celebrate a warm, welcoming environment, a bright and clean facility, and a cadre of dedicated, compassionate staff who positively influence the care experience. They highlight standout individuals who make meaningful differences in patients' lives, from therapists to social workers to family-facing professionals. Simultaneously, there are sober reminders that not all experiences align with these positive narratives. Some patients and families report staffing shortfalls, moments of neglect or perceived disrespect, and situations that understandably cause concern about the consistency and safety of care. Potential families are encouraged to visit, meet the staff, observe interactions, and ask direct questions about staffing levels, care protocols, and how concerns are addressed, so they can determine whether Copper Ridge will best align with their loved one's needs and their own expectations for dignity, attentiveness, and overall quality of life during recovery.

Keymar, Maryland is a charming town with a variety of amenities to offer residents. The area features several dining options such as The Buttersburg Inn and Thunderhead Bowl & Grill for those who enjoy dining out. For spiritual needs, there are multiple places of worship nearby including Uniontown Bible Church and St Anthony's Shrine Parish. Keymar also has convenient access to pharmacies like CVS and Walgreens, making it easy for seniors to access medications. With parks like Taneytown Memorial Park and Cunningham Falls State Park in close proximity, residents can enjoy outdoor activities and nature walks. Additionally, the town has healthcare facilities such as Carroll Hospital Center and physicians' offices like Thurmont Family Practice for medical needs. Overall, Keymar provides a peaceful and welcoming environment for seniors looking to settle down in a tight-knit community with easy access to essential services.

Restaurants

• The Buttersburg Inn (2.3 miles)
• Thunderhead Bowl & Grill (4.5 miles)
• The Olde Towne Restaurant (7 miles)
• Command Post Pub (9.4 miles)
• McDonald's (9.6 miles)
• Carriage House Inn (9.9 miles)
• Burger King (10.3 miles)

Places of Worship

• Uniontown Bible Church (3.5 miles)
• Piney Creek Church of the Brethren (8 miles)
• Thurmont United Methodist Church (9.8 miles)
• St Anthony's Shrine Parish (9.9 miles)
• Chapel of the Immaculate Conception (9.9 miles)
• National Shrine Grotto of Our Lady of Lourdes (10 miles)
• St Johns Catholic Church (11.3 miles)

Transportation

• U-Haul Moving & Storage (4.3 miles)
• Geisinger Taxidermy (10.1 miles)
• Skytech (10.8 miles)
• Carroll County Regional Airport/Jack B Poage Field (10.8 miles)

Pharmacies

• CVS Pharmacy (4.6 miles)
• Justin Nixon (4.6 miles)
• Walgreens (10.3 miles)
• Walkersville Pharmacy (10.8 miles)
• CVS Pharmacy (11.1 miles)
• Kennie's Markets (11.7 miles)
• Walmart Pharmacy (11.7 miles)

Parks

• Taneytown Memorial Park (4.8 miles)
• Rocky Ridge Big Slide (6.2 miles)
• Loys Station Park (7.9 miles)
• Landon C Burns Park (11.6 miles)
• Utica Park (11.9 miles)
• Cunningham Falls State Park (12.2 miles)

Hospitals

• Carroll Hospital Center-Med Labs (4.9 miles)
• Carroll County Food Sunday (11.3 miles)
• X- Ray Room (11.7 miles)
• Carroll Hospital Center (11.7 miles)
• Lifebridge Health (11.8 miles)
• Westminster Nursing and Convalescent Center (11.8 miles)

Physicians

• Brighter Futures Pediatrics and Lactation Services (7 miles)
• Krempel-Porter, Bonita J, Do - Mt St Mary's University (10 miles)
• Heydt Barbara Dr (10.9 miles)
• Frederick Primary Care Associates (11 miles)
• Airpark Primary Care (11 miles)
• Carroll Occupational Health (11 miles)
• Thurmont Family Practice (11.1 miles)

Cafes

• American Ice Co Cafe (11.2 miles)
• Panera Bread (11.6 miles)