Step by Step In Home Care

Pros

• Step By Step provides a meaningful and eye-opening experience.
• Step By Step is a wonderful company with amazing clients who make the work truly rewarding.
• The company conducts thorough background checks to ensure candidates are qualified.
• The workplace is great, with an amazing team of professionals who care for clients and employees.
• Clients are always well taken care of.
• The agency is amazing, with helpful and excellent staff.
• Step By Step is an excellent agency that cares about its clients and employees, with very good trainings.
• The services are very satisfactory and Candace is a valued caregiver; overall service is excellent.

Cons

• The administration is unorganized, unprofessional, and dishonest.
• The call-out system doesn't reach the office, and employees are blamed for coordination issues on the administration's end.
• The management appears horrible and money-driven, not caring about employees or clients.
• The activity schedules are always mixed up or wrong, letting clients down.
• The director's attitude and belittling communication toward employees have been reported.
• Some caregivers were sub-par, and management was inflexible and difficult to work with.
• They would not trust the company to care for a family member again.
• The reviewer claims their job was threatened and terminated during a family emergency.

Review

The collection of experiences shared about Step By Step reveals a company that can feel profoundly meaningful and rewarding, especially for those who interact with its clients and care teams. Several reviewers describe Step By Step as a wonderful company with amazing clients that make the work feel truly worthwhile. For many, the role offers purpose and a sense of fulfillment, driven by the opportunity to help families and individuals in need. The sentiment is that the organization can be a positive, human-centered place to work when everything is functioning smoothly, with clients being well cared for and teams of professionals who genuinely care about those they serve.

There are also strong endorsements of the recruitment and onboarding process in at least one account. The reviewer notes a favorable response to their job application, including a thorough background check intended to ensure the right fit. This account frames the company as methodical about qualifications and paid forward toward future growth, with the hope that the business will continue to expand so that more people can benefit from proper, qualified care. In this view, the company appears to invest in selecting suitable caregivers, which can set a constructive tone for new hires and clients alike.

Beyond the positive notes about culture and client care, several comments celebrate the practical strengths of the organization. Terms like "Great Place to work," "amazing team of professionals who love and care for their clients and also their employees," and "Clients are always well taken care of" paint Step By Step as a place where compassionate service and professional intent align. The consistency of client-focused care is repeatedly asserted, and there is admiration for the level of training and the commitment of staff who show up to support loved ones at home.

Interwoven with these favorable impressions are serious concerns that some reviewers felt compelled to document. An update contains strongly negative claims about administration, describing it as unorganized, unprofessional, and dishonest. The reviewer asserts that a family emergency was mishandled, with threats to lay off the reviewer and a breakdown in communication that left them blaming the staff rather than administrative shortcomings. They claim the call-out system fails to reach the office, and that employees were blamed for coordination failures that originated on the administration's end. Notably, this account singles out a director - referred to as Ebonie H - from whom workers reportedly endured belittling language. The critique extends to scheduling and coordination, with claims that activity schedules were frequently wrong and that both the care and the communication around care could let families down. Taken together, the update casts the organization as money-driven rather than people-centered in that moment, and it strongly advises against trusting the agency with the care of a family member.

A separate thread of negative feedback emphasizes unprofessionalism and lack of coordination even more bluntly. Phrases like "Wouldn't recommend working here" and "Unprofessional and uncoordinated" appear, underscoring a perception that administrative flaws can directly impact the quality and reliability of care. In this vein, some reviewers describe a reactive or inconsistent care experience, where the temperament, reliability, and communication surrounding caregivers and schedules varied noticeably.

Among the more nuanced or mixed observations are praises for specific individuals and contrasts in caregiver quality. One note highlights that "Maurice is the best", signaling that there are standout performers who leave a positive impression. On the other hand, there are critiques of quality assurance and consistency, with some caregivers described as excellent while others are labeled sub-par. A reviewer mentions an inconsistent experience in caregiver performance and notes management was inflexible and difficult to work with, suggesting that the overall experience can swing depending on the particular staff assigned and the leadership dynamics in play at the time. The sentiment of being glad to have moved on from the organization also appears, indicating that for some, the negatives outweighed the positives.

Despite the conflicting accounts, there are persistent threads of praise that surface repeatedly. Multiple reviewers describe Step By Step as an agency with capable, caring staff, good trainings, and a genuine commitment to helping clients and their families. Several accounts emphasize the positive impact of caregivers who show up with dedication and kindness, including expressions of satisfaction with named caregivers like Candace, who is singled out as a caregiver the reviewer highly values. The overarching positive tone speaks to a workforce capable of delivering quality in-home care when operations run smoothly, and to an organization that can be a strong place to work for those who find the right fit and the right team.

Taken together, these reviews sketch a complex picture of Step By Step. The company is described as meaningful and rewarding, with a culture that can be deeply supportive of clients and staff when things align. At the same time, there are candid warnings about administrative dysfunction, miscommunications, scheduling errors, and management practices that some staff feel are misdirected by profit concerns rather than people-centered care. The experiences seem to hinge on factors such as the specific leadership dynamic, the consistency of scheduling and communication, and the individual caregivers assigned. For anyone considering involvement with Step By Step - whether as a client, a family member seeking care, or a potential employee - the stories suggest approaching the organization with both optimism and due diligence: recognize the potential for compassionate, high-quality care and dedicated teammates, but also be aware of the reported administrative and coordination challenges that can arise.

Parks

• Chancellors Run Community Park (0.7 miles)
• Wildewood Community Association (3.4 miles)
• Myrtle Point Park (5.2 miles)
• Leonardtown Wharf (8.1 miles)

Physicians

• Benner Medical Group (1 miles)
• Shah Associates (2 miles)
• Bertram-Stewart Dawn MD (2 miles)
• MyEyeDr (2.1 miles)
• J. Patrick Jarboe Medical Center (2.1 miles)
• Amit H Sheth (2.7 miles)
• Southern Maryland Oral & Maxillofacial Surgery (2.7 miles)

Pharmacies

• Durkin's Realty (1.4 miles)
• CVS Pharmacy (1.9 miles)
• Global Community Pharmacy (2.2 miles)
• Walgreens (2.2 miles)
• Naval Air Station Pharmacy (2.3 miles)
• CVS Pharmacy (2.9 miles)
• Mc Kay's Food & Drug (4.1 miles)

Restaurants

• N&N Oriental Market and Carry-Out (1.5 miles)
• McDonald's (1.5 miles)
• Checkers (1.8 miles)
• Jerry's Carry Out (2 miles)
• Gridiron Grill (2 miles)
• Pax River Ale House (2 miles)
• Plaza Azteca (2 miles)

Transportation

• Enterprise Rent-A-Car (2.2 miles)
• Budget Truck Rental (2.2 miles)
• Budget Rent A Car (2.3 miles)
• Avis Rent A Car (2.6 miles)
• U-Haul Neighborhood Dealer (3.2 miles)
• Chesapeake Cab (4.1 miles)
• U-Haul Neighborhood Dealer (5.4 miles)

Cafes

• Panera Bread (2.8 miles)
• Kim's Key Lime Pies and Lotus Kitchen (4.8 miles)

Places of Worship

• Zion United Methodist Church (3.4 miles)
• Seventh Day Adventist Church (5.3 miles)
• Olivet United Methodist Church (6.1 miles)
• Southpoint Church (6.4 miles)
• Our Lady's Church At Medley's Neck (6.9 miles)

Theaters

• R/C Lexington Exchange Movies 12 (4.1 miles)

Hospitals

• Calvert Memorial Hospital (5.4 miles)
• Calvert Memorial Hospital (5.7 miles)