Step by Step In Home Care in Great Mills, MD

Pros

• Step By Step is a wonderful company with amazing clients who make the work truly rewarding.
• Step By Step offers meaningful and eye-opening experiences.
• Step By Step conducts thorough background checks to ensure applicants are qualified.
• Step By Step is a great place to work with an amazing team of professionals who care for clients and employees.
• Clients are always well taken care of by Step By Step.
• Step By Step is an amazing agency with helpful and excellent staff.
• Step By Step provides very good trainings.
• Some caregivers at Step By Step are excellent.

Cons

• The administration is unorganized, unprofessional, and dishonest.
• The call-out system doesn’t reach the office, and employees are blamed for the lack of coordination on the administration’s end.
• During a family emergency, the employee’s job was threatened and later terminated.
• Activity schedules are frequently mixed up or wrong, letting clients down.
• The director’s attitude belittles employees.
• Management is inflexible, difficult to work with, and appears to prioritize money over people.

Review

Step by Step In Home Care in Great Mills, MD is best suited for seniors who want hands-on, compassionate in-home support and are willing to take an active role in coordinating care. The agency earns praise for its caring staff, solid training culture, and a team that tends to respond to client needs with genuine dedication. For families prioritizing personal rapport with caregivers and the reassurance of background-checked, well-trained professionals who can adapt to daily living routines, this provider can deliver meaningful, at-home assistance. The emphasis on relationship-based care over a fixed facility schedule makes it a practical choice for those who value continuity with individual aides and a hands-on approach to caregiving.

However, this option may not fit those whose top priority is unflagging administrative reliability and truly predictable, uniform caregiver assignments. Review patterns describe unorganized administration, a problematic call-out system, and inflexible management. Families seeking a single, consistent care team with minimal turnover should consider alternatives. For those requiring stringent oversight or a guaranteed caregiver rotation, exploring other local agencies with centralized scheduling or even an assisted living option that offers steadier staffing and clearer accountability is warranted.

The strongest positives center on care quality and staff development. Clients are described as well cared for, with caregivers like Candace praised and Maurice singled out as outstanding. The agency is repeatedly credited with helpful service, solid training programs, and a culture that values both clients and employees. When these strengths align with a clear care plan and reliable care coordination, meaningful daily living support, companionship, and responsive attention become the norm. Families that can leverage a dedicated coordinator and choose higher-performing caregivers can extract substantial value from the service.

The downsides are substantive enough to shape every decision. Reports of disorganization, unprofessional administration, and calls that fail to reach the office create real friction in day-to-day care. Accounts of a director’s communication style being belittling add a layer of risk for team stability, while inconsistent schedules and mixed caregiver quality undermine trust. The result is a care experience that can be superb with the right assignment, but equally challenging when the caregiver roster shifts or when administrative gaps appear. In practical terms, outcomes hinge on active oversight, contractual clarity, and a plan to stabilize caregiver coverage.

To navigate these dynamics, families should press for concrete safeguards that translate strengths into consistent outcomes. Demand a defined care plan with a dedicated coordinator, written schedules, and a preference-based caregiver rotation. Insist on a consistent primary caregiver, with explicit backup coverage agreed in advance, and establish routine performance check-ins plus a clear escalation path for issues. The agency’s advantages, background checks, comprehensive training, and a genuinely caring staff, should be optimized by selecting the most experienced aides for high-need tasks and by using the organization’s framework to establish a predictable routine.

In sum, Step by Step In Home Care can be a strong match for families willing to actively manage care coordination and seek compassionate, well-trained aides who truly invest in client well-being. The principal caveat is administrative reliability; when addressed through deliberate planning, written expectations, and proactive oversight, the care quality can be compelling. For families unable to tolerate ongoing coordination gaps or who require a consistently single-care-team approach, it is prudent to explore other local agencies or even an assisted living setting where staffing and accountability tend to be more stable.

Parks

• Chancellors Run Community Park (0.7 miles)
• Wildewood Community Association (3.4 miles)
• Myrtle Point Park (5.2 miles)
• Leonardtown Wharf (8.1 miles)

Physicians

• Benner Medical Group (1 miles)
• Shah Associates (2 miles)
• Bertram-Stewart Dawn MD (2 miles)
• MyEyeDr (2.1 miles)
• J. Patrick Jarboe Medical Center (2.1 miles)
• Amit H Sheth (2.7 miles)
• Southern Maryland Oral & Maxillofacial Surgery (2.7 miles)

Pharmacies

• Durkin's Realty (1.4 miles)
• CVS Pharmacy (1.9 miles)
• Global Community Pharmacy (2.2 miles)
• Walgreens (2.2 miles)
• Naval Air Station Pharmacy (2.3 miles)
• CVS Pharmacy (2.9 miles)
• Mc Kay's Food & Drug (4.1 miles)

Restaurants

• N&N Oriental Market and Carry-Out (1.5 miles)
• McDonald's (1.5 miles)
• Checkers (1.8 miles)
• Jerry's Carry Out (2 miles)
• Gridiron Grill (2 miles)
• Pax River Ale House (2 miles)
• Plaza Azteca (2 miles)

Transportation

• Enterprise Rent-A-Car (2.2 miles)
• Budget Truck Rental (2.2 miles)
• Budget Rent A Car (2.3 miles)
• Avis Rent A Car (2.6 miles)
• U-Haul Neighborhood Dealer (3.2 miles)
• Chesapeake Cab (4.1 miles)
• U-Haul Neighborhood Dealer (5.4 miles)

Cafes

• Panera Bread (2.8 miles)
• Kim's Key Lime Pies and Lotus Kitchen (4.8 miles)

Places of Worship

• Zion United Methodist Church (3.4 miles)
• Seventh Day Adventist Church (5.3 miles)
• Olivet United Methodist Church (6.1 miles)
• Southpoint Church (6.4 miles)
• Our Lady's Church At Medley's Neck (6.9 miles)

Theaters

• R/C Lexington Exchange Movies 12 (4.1 miles)

Hospitals

• Calvert Memorial Hospital (5.4 miles)
• Calvert Memorial Hospital (5.7 miles)