Complete Care at Heritage in Baltimore, MD
Save7232 German Hill Road, Baltimore, MD 21222
For more information about senior living options: (844) 490-3973
The staff at Heritage House in Dundalk are wonderful, making families feel comfortable and confident that their loved ones are well cared for. The nurses and GNAs at Heritage are welcoming and kind. The staff at Complete Care Heritage are awesome and an outstanding asset, brightening residents' days. The physical and occupational therapy teams are amazing and seem to work miracles for residents. The facility is clean and well maintained, with courteous staff. The care staff are consistently caring and responsive, and they greet visitors with smiles. The wellness program, including Connie Green, is highly valued for its supportive and positive impact. The center feels welcoming and like home thanks to warm, friendly staff. Families report that Heritage staff have become like a second family to them.
One reviewer describes being devastated after contracting MRSA and having a foot amputated, only to be placed in a room divided by a single sheet with zero privacy. They note there were no showers in the room, only a bathroom with a toilet and sink for four handicapped residents. The reviewer says the wheelchair would not fit through the entrance, leaving the patient with nowhere to go but a small bedside table for six weeks. They express concern that residents with infectious illness were not kept separate and that contact precautions were not maintained, resulting in zero privacy. The reviewer calls the care arrangement a very poor choice for the patient's health and well-being. Another reviewer states that the quality of care is poor and would not recommend anyone place their loved one there. Several accounts claim staff are unprofessional, lie, and do not respect patients or families, with calls going unanswered. One reviewer characterizes the facility as a "hell hole," stating it should be investigated for neglect and violations.Complete Care at Heritage is best suited for seniors who need substantive rehabilitation plus steady day-to-day nursing support, delivered in a warm, human-centered environment. The standout draw is the rehab and therapy program, backed by a staff described as genuinely caring and responsive. For families prioritizing visible engagement from nurses, aides, and therapists, and seeking reassurance that daily needs - mobility work, medication management, and basic comforts - are consistently attended to, this community can meet those expectations and help residents regain or maintain independence.
Those weighing options should also consider who may want to look elsewhere. The most workable alternatives are likely for families who must have private rooms and tighter infection-control measures, or who insist on unwavering consistency in staffing and communication. Several reviews flag room layouts that compromise privacy and dignity (shared bathrooms, limited in-room facilities), plus incidents or patterns that raise questions about timely responses and sustained leadership. If privacy, predictable staffing, and uniformly high-quality meals are nonnegotiable, a different facility may be a safer fit.
The community's strongest positives - therapy effectiveness, compassionate care, and a generally clean, welcoming atmosphere - often offset many drawbacks for rehab-focused stays. PT and OT are repeatedly praised for helping residents regain function, and nurses and CNAs frequently earn praise for their attentiveness and bedside manner. The updated public areas and the palpable sense that staff members care about residents' well-being create a reassuring backdrop for families during the recovery or transition process. When a resident's daily routine centers on skilled therapy and reliable support, Heritage tends to deliver meaningful progress and a sense of security.
Yet the most meaningful cons cannot be dismissed. Privacy concerns rise repeatedly alongside reports of rooms that feel cramped or lacking essential amenities, including shared bathrooms or rooms that don't easily accommodate a wheelchair. Infection-control anxieties surface in some accounts, including an MRSA-related incident, and questions persist about how well individual needs are protected in shared spaces. On the operational front, criticisms about inconsistent staffing, turnover, and occasional communication breakdowns - times when messages don't land or responses lag - underscore a risk that care quality can fluctuate. Food quality and meal timing are another frequent friction point, with some reviewers feeling options are limited or portions insufficient, even as others praise particular meals or the kitchen staff.
These pros and cons can be weighed most clearly through a practical lens: for families prioritizing rehab outcomes, therapy-driven recovery, and a caring, patient-focused staff, Complete Care at Heritage offers a credible and often superior path to independence and comfort. The positive caregiving culture, visible dedication from therapy professionals, and a facility that has been updated in meaningful ways contribute real value that can shorten hospital stays or reduce readmissions for many residents. The more existential questions - privacy, consistent daily operations, and predictable nutrition - are the levers that determine fit. If these areas matter deeply, the risk of variability may tilt a decision toward alternatives with stronger reputations for private rooms, food programs, and steady leadership.
In the end, a decisive choice hinges on priorities. If rehab momentum, staff warmth, and a hopeful trajectory are the priority, this community can deliver solid, tangible gains and a comforting day-to-day experience. If privacy, rock-solid consistency, and uniformly high marks for food and coordination are non-negotiable, it pays to look at other options first and use Heritage as a backup or secondary choice after a careful visit and targeted questions. Prospective families should insist on meeting the current therapy team, touring private-room options, reviewing recent incident logs, and listening for a clear plan to address any past concerns. This approach will reveal whether heritage care is the best fit for the loved one's specific needs and family expectations.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Baltimore-Washington International (11 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Complete Care at Heritage in Baltimore, MD is a skilled nursing facility that offers comprehensive care services and amenities to ensure the comfort and well-being of its residents. The community provides 24-hour supervision with assistance in activities of daily living such as bathing, dressing, and transfers. The staff also coordinates with healthcare providers to ensure seamless medical care for all residents.
The community boasts a range of amenities to enhance the quality of life for residents. Each room is fully furnished and equipped with cable or satellite TV, telephone, and Wi-Fi/high-speed internet access. Residents can enjoy delicious meals prepared by experienced chefs in the dining room that caters to special dietary restrictions. The community also has a kitchenette available for those who prefer self-catering options.
Complete Care at Heritage offers various services to make life easier for its residents. Housekeeping services are provided to maintain a clean and comfortable living environment. Move-in coordination ensures a smooth transition for new residents. Outdoor spaces and gardens offer opportunities for relaxation and enjoying nature. Transportation arrangements are available for medical needs as well as doctors' appointments.
Residents can engage in scheduled daily activities that promote social interaction, mental wellness, and physical fitness. Additionally, the community is conveniently located near several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals.
At Complete Care at Heritage in Baltimore, MD, residents can expect high-quality care in a comfortable setting with an array of amenities and services designed to meet their individual needs while promoting independence and well-being.
Complete Care at Heritage is located at 7232 German Hill Road, Baltimore, MD 21222 in Baltimore city, Maryland
Complete Care at Heritage on seniors.fyi includes 5 photos including images showing windows, home interior, bedroom, bathroom, kitchen, building, appliances, tree, and more.
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