Home Helpers

Pros

• Edward Lin is described as a hero, and his team as a godsend.
• The care advisor is professional, responsive, and attentive.
• The service provides a full-range wrap-around care that alleviates stress and worry for families.
• The home aides are reliable, highly attentive, and empathetic.
• Edward Lin and his team go above and beyond, handling small tasks and arranging outings for clients.
• May is a wonderful caregiver who makes clients feel important and safe.
• The care team is a godsend, delivering resources, knowledge, and compassionate support.
• Home Helpers is worth the investment and helps families feel less overwhelmed.

Cons

• The reviewer was dissatisfied with a different company due to language and cultural barriers.
• The previous agency was perceived to overpromise and under-deliver.
• The prior agency was perceived to have many "conditions" and to charge for everything.
• The family was totally unprepared to handle in-home care after the husband's hospital stay.

Review

Home Helpers Home Care in Hanover, Maryland has earned a reputation for fast, attentive, and deeply compassionate elder care that goes far beyond ordinary expectations. Several families describe the team's arrival as if they teleported to the driveway - quick, seamless, and ready to begin when the need was greatest. At the heart of this responsiveness is Edward Lin, a leader many describe as a hero who, along with his carefully chosen team, makes the difficult moments of caregiving feel manageable and even hopeful. In moments of crisis or transition, Edward and his staff demonstrated a rare blend of professionalism, empathy, and hands-on support that families say they can rely on without hesitation.

What makes the service stand out is the breadth of what they offer. Family members note a true wrap-around approach: transportation for elderly parents, thorough house cleaning, and dependable pet care, all coordinated under one roof. The care team is described as capable of handling a full range of tasks, with no job deemed too small. This concierge-level service brings a sense of relief during stressful times, allowing families to focus more on connection with their loved ones rather than the logistics of care. It isn't just about meeting basic needs; it's about providing a seamless, comprehensive support system that covers every facet of daily living for aging family members.

Within that framework, individual caregivers have left lasting impressions. One family highlights May, their current helper, who is described as wonderful and a joy to work with. The caregiver's ability to connect with the mother and make her feel important reflects the emphasis on empathetic, person-centered care that runs through the entire service. The team is praised for matching caregivers who work well with each person's personality and routines, and for maintaining a respectful, patient presence that families come to rely on in daily interactions and important moments alike.

Time after time, families report going above and beyond duties with small, meaningful acts - things that make everyday life easier and more comfortable. Caregivers are described as vacuuming, doing dishes, tidying the house, and even taking an elderly father out to a movie. Such efforts aren't incidental; they are framed as part of a broader commitment to preserving independence and dignity for seniors while lifting the burden from family members. In these testimonials, Edward Lin is seen as not only managing a team of top-tier, empathetic professionals but also personally ensuring that care feels personal and attentive to the individual's needs and preferences.

The stories also touch on the support the company provides during hospital discharges or times of sudden need. One family recounts how they were unprepared for in-home care after a hospital stay, and Edward Lin provided a comprehensive overview of resources, equipment, and options, while answering questions they hadn't even known to ask. The combination of professional guidance and compassionate response left a lasting impression, underscoring the agency's role as a trusted partner during challenging transitions rather than just a service provider.

Beyond individual family experiences, there are accounts of how Home Helpers responds to broader concerns and barriers. In one instance, the owner and team reached out when a friend needed overnight help, and they discovered a caregiver who was a perfect fit despite language and cultural obstacles. The follow-up and tireless effort to help a family in need - treating each challenge with urgency and care - further solidify the sense that this is a company that genuinely prioritizes relationships and trust.

Personal stories from clients who are balancing demanding lives - such as service members who are stationed far from home - illustrate the practical impact of this support. A client explained that the care team assists not only with basic mobility and daily tasks but also with enabling a sense of independence for the elder person, and with allowing the family to maintain a life without feeling overwhelmed by caregiving burdens. In one testimony, the caregiver's dedication helped a family stay connected with their loved one in a meaningful way, even from distant locations.

A recurring sentiment across reviews is that while Home Helpers may not be the least expensive option, the value they deliver is exceptionally high. One reviewer compared the experience to upgrading from Spirit Airlines to a private jet, emphasizing that the level of service, transparency about costs, and reliability justify the investment. Families describe the care team as a godsend, a source of comfort and reassurance during difficult times, and a critical contributor to reducing stress and guilt about caregiving responsibilities.

Taken together, the experiences paint a portrait of a Hanover-based Home Helpers team led by Edward Lin that families trust deeply. They are described as swift, professional, and deeply compassionate, capable of delivering a comprehensive suite of services with attention to the personal preferences and dignity of each elder they care for. For families navigating the complexities of elder care - juggling medical needs, daily living tasks, and emotional strain - the combination of a proactive care advisor, empathetic caregivers, and a robust support framework appears to offer not just practical help but real peace of mind. In every story, the underlying message is clear: this is a partner families can rely on when they need it most, with leaders and staff who treat their loved ones with respect, kindness, and unwavering commitment.

This part of Columbia, Maryland offers a convenient and diverse range of amenities for senior living. There are several restaurants nearby, including Taco Bell, Hunan Manor Restaurant, and HomeSlyce, providing options for dining out. The area also boasts numerous parks such as Lake Elkhorn Park and Centennial Park, offering opportunities for outdoor recreation and relaxation. For those in need of medical services, there are multiple pharmacies and physicians in the vicinity, including Maple Lawn Surgery Center and Howard County General Hospital. Additionally, there are places of worship like Bridgeway Community Church for spiritual fulfillment. With easy access to cafes, theaters, and hospitals as well, this part of Columbia provides a well-rounded community suitable for seniors looking to live comfortably with various conveniences at their fingertips.

Restaurants

• Taco Bell (0.9 miles)
• Hunan Manor Restaurant (1 miles)
• HomeSlyce (1.2 miles)
• Frisco Tap House & Brewery (2 miles)
• Facci Ristorante (2 miles)
• Busboys and Poets (2.1 miles)
• Chick-Fil-A (2.2 miles)

Parks

• Lake Elkhorn Park (1 miles)
• Martin Road Park (1.1 miles)
• Blandair Regional Park (2.8 miles)
• High Ridge Park (4.2 miles)
• Centennial Park (4.6 miles)
• Centennial Park (5.4 miles)
• Triadelphia Reservoir (8 miles)

Cafes

• Starbucks (1.1 miles)
• Starbucks (2.9 miles)
• Café Nordstrom (3 miles)
• Starbucks (3.3 miles)
• Starbucks (4.1 miles)
• Starbucks (4.9 miles)
• Starbucks (7 miles)

Pharmacies

• Wegmans (2.2 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (5 miles)
• CVS Pharmacy (5.1 miles)

Physicians

• Maple Lawn Surgery Center (2.7 miles)
• Sheikh, Sarah Capital Womens Care (2.7 miles)
• Hopkins gastroenterology clinic (2.9 miles)
• American Vein Institute (2.9 miles)
• Eternal Dermatology (3.1 miles)
• American Spine (3.1 miles)
• Mid Atlantic Nephrology Association (3.1 miles)

Theaters

• AMC Columbia 14 (3 miles)
• Cinemark Holdings (7.3 miles)

Hospitals

• Howard County General Hospital (3.1 miles)
• Howard County General Hospital, Johns Hopkins Medicine (3.1 miles)
• Sheppard Pratt Health System (6.8 miles)

Places of Worship

• Bridgeway Community Church (4.3 miles)
• St Augustine's Church (8.1 miles)