Capital City Nurses

Pros

• Capital City Nurses provided exceptional care for a 91-year-old grandmother over the past two-plus years.
• The caregivers assigned to the grandmother were truly outstanding.
• They went above and beyond to ensure her comfort, safety, and well-being at all times.
• Their warmth, patience, and attentiveness made a significant difference in her recovery journey.
• They not only tended to her physical needs with diligence but also provided emotional support, fostering companionship that uplifted her spirits.
• The communication between the caregivers and the office staff was exemplary, with concerns addressed promptly and with genuine care.
• Their responsiveness and willingness to accommodate needs were truly commendable.
• Punctuality was never an issue with Capital City Nurses.
• Overall, the reviewer would not hesitate to recommend their services to anyone in need of compassionate and reliable home care.
• As a longtime referral source, Capital City Nurses was consistently reliable and easy to communicate with, with truly caring staff.

Cons

• The reviewer characterizes the company as negligent and useless, with no accountability.
• Scheduling is unreliable, with multiple no-shows and no backup support.
• Some nurses allegedly lack basic competency and even language ability, making basic tasks confusing.
• The company is accused of lying about quality of care and billing for services not rendered.
• Billing is chaotic and sometimes fraudulent, including double-billing and unauthorized charges.
• Communications with care coordinators are poor, with little to no apology or follow-up.
• Clients report being abandoned or left unattended, with caregivers leaving shifts unexpectedly.
• There is no consistent on-call or weekend coverage, and office staff are unavailable overnight.
• Scheduling changes are frequent and poorly documented, making it hard to track who is in or out.
• Client records and care histories are not shared with the next caregiver, creating information gaps.
• The billing department is unresponsive and difficult to reach, with aggressive collection practices.
• Some reviewers experienced minimal or inappropriate care (e.g., only breakfast, excessive noise, or disruptive behavior) that affected well-being.

Review

Across the collection of experiences with Capital City Nurses, a striking divide emerges between praise for very high levels of care and deep frustration over chronic organizational failures. The stories reveal a pattern: when the scheduling and billing machinery works smoothly, the care can be exceptional; when it doesn't, families are left dealing with miscommunication, inconsistent staffing, and burdensome financial disputes. Taken together, these accounts paint a complex portrait of a home health provider whose services can feel life-changing on good weeks and disastrously unreliable on bad ones.

Several reviewers describe a jarring disconnect between what was promised and what was delivered, especially around scheduling and the ability to adapt to a changing weekly plan. One family outlined a two-year period of care ending abruptly after three weeks of a home health aide's absence, blaming a lack of communication with the care coordinator and no follow-up about the disruption. The core complaint is not about the quality of individual aides in isolation, but about a system that sends caregivers who aren't on the official schedule and fails to keep families in the loop when coverage falls through. The experience included a particular incident where a nurse from Capital City failed to understand basic care steps and asked novice questions about placing disposable pads and protective garments, performed care inadequately, and then attempted to proceed with a task after it was clear she should not have, prompting a family member to intervene. The family reported receiving a billing notice for services that had not been properly authorized or delivered, and without a sincere apology or satisfactory explanation.

Billing problems loom large in many reviews, adding a heavy layer of financial stress to an already difficult caregiving situation. Several comments allege charges for services that never arrived, abusive or erroneous billing practices, and even instances of double billing or unauthorized location of payment information. One account describes a situation where a collection agency eventually contacted the family for a balance while the family asserts they never had the chance to discuss the hours billed, highlighting a breakdown in communication that compounds frustration with care lapses. A recurring theme is the sense that billing accuracy is inconsistent at best, with some families feeling that the company either cannot or will not stop erroneous charges once they begin, threatening to damage financial standing.

The operational side of the service appears to be a primary source of the trouble for many families. Reviews recount a pattern of no-shows and last-minute changes with little or no backup plan or visible accountability. Several accounts claim there is little, if any, backup staffing when someone calls out, and that management is slow to respond, especially during off-hours or weekends. A number of reviewers point to a lack of access to client records or a centralized, transparent system, making it difficult for incoming caregivers to know a client's needs, environment, or even the presence of pets or special medical considerations. The impression is that scheduling depends on a shifting app rather than a stable team, with unscreened or less reliable workers stepping in to fill shifts as they appear, and not always in alignment with a client's actual needs. Some reviewers report a long-running pattern of no one answering calls or voicemails or being unable to reach a responsive supervisor, which compounds the anxiety of families who are trying to manage care from a distance.

The narratives also include harsh personal experiences about the direct care itself. A number of accounts describe caregivers who did not speak English well or who were perceived as lacking the necessary skills for complex in-home care, leading to concerns about patient safety and dignity. Specific anecdotes describe caregivers who showed up late or not at all, did not adhere to a plan of care, or behaved in ways that seemed disrespectful or inconsiderate. There are reports of caregivers who appeared not to be properly prepared for the client's needs, such as inadequate attention to meals or basic daily routines, with one family noting that their loved one received breakfast but not lunch or dinner unless requested. In some stories, privacy and quiet were breached - caregivers reportedly spent nights using their personal devices or voices in the patient's room in ways that disturbed sleep.

Despite the frequent negative experiences, there is at least one standout positive note in the collection. A reviewer describes Capital City Nurses as providing exceptional care for a 91-year-old grandmother after multiple hip surgeries. This account emphasizes professionalism, compassion, expertise, and reliable communication between caregivers and the office. The caregiver team is praised for being attentive, punctual, and dedicated to the patient's comfort and safety, with the office staff responding promptly and readily to concerns. A related endorsement from a long-time referral source highlights a consistent track record of reliability and easy communication; the reviewer claims to have referred dozens of clients over ten years without receiving complaints about the care received. This positive voice stands in clear contrast to many other narratives, underscoring that the experience can be excellent when the operation runs smoothly and staff are well-matched to the client's needs.

A broader, more critical strand of the reviews questions the business's scalability and sustainability. Several comments frame Capital City Nurses as a company that talks up its size and capabilities but struggles with day-to-day execution. Critics describe a system that seems to struggle with accountability, lack of robust scheduling, and inconsistent quality among caregivers. Some reviewers characterize management as slow to respond, lacking a stable weekend or overnight presence, and unable to maintain a dependable roster of trained, background-checked aides. Several accounts suggest that the office ecosystem does not effectively capture or share critical client information with incoming caregivers, leaving the next shift without essential context. Compounding these problems, some families allege that the company has prioritized growth over consistent service, highlighting the risk that expanding to serve more clients may come at the expense of reliable, individualized care.

Against the chorus of cautionary tales, a few reviewers acknowledge that there are good nurses and compassionate staff within the organization, and that some caregivers do bring valuable support to families during vulnerable times. Yet these testimonials appear interwoven with ongoing concerns about the structure and reliability of the service as a whole. In at least one notable reflection, a family describes a private solution born out of necessity: after a series of failures, they decided to hire an independent care manager to supervise, train, and oversee Capital City Nurses' staff to weed out problems. That response suggests a practical path families may pursue when they need the depth of care the company promises but cannot consistently rely upon from the standard scheduling and billing process.

Overall, the collection paints a portrait of a home health provider that can deliver remarkable care when everything aligns - caregivers who are capable, attentive, and well-supported by a responsive office. It also reveals a chronic set of liabilities around scheduling reliability, communication, record-keeping, and financial administration that can erode trust and strain families during an already difficult period. For some families, the difference between a successful caregiving arrangement and a breakdown of care hinges on the presence of back-up coverage, the clarity of weekly scheduling, and a billing system that respects the reality of services delivered. In those moments when Capital City Nurses meets those criteria, the outcome is deeply positive; when it misses them, the consequences are heavy, both emotionally and financially.

This part of Chevy Chase, Maryland offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple pharmacies, cafes, and restaurants within a few miles, you'll have easy access to daily essentials and dining options. Additionally, the proximity to several metro stations provides convenient transportation options for exploring the surrounding areas. For medical needs, there are various physicians' offices and hospitals nearby, ensuring quality healthcare services are easily accessible. The presence of parks and places of worship also offers opportunities for relaxation and spiritual connection. Overall, this neighborhood provides a well-rounded community atmosphere with a mix of practical amenities and recreational options for senior living.

Cafes

• Starbucks (0.9 miles)
• Tatte Bakery & Cafe (1.3 miles)
• Lost Sock Roasters (4 miles)
• Blue Bottle Coffee (4.3 miles)
• Tatte Bakery & Cafe (4.7 miles)
• The Coffee Bar (4.8 miles)
• Tatte Bakery & Cafe (5.2 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (3.5 miles)
• CVS Pharmacy (3.5 miles)

Transportation

• Bethesda Metro Station (1.5 miles)
• Medical Center Metro Station (2.5 miles)
• Georgia Ave-Petworth Metro Station (4 miles)
• Forest Glen Metro Station (4.4 miles)
• Grosvenor-Strathmore Metro Station (4.6 miles)
• Foggy Bottom-GWU Metro Station (4.8 miles)
• Shaw-Howard University Metro Station (5 miles)

Parks

• Chevy Chase Park (1.7 miles)
• Rock Creek Park (2.2 miles)
• Chesapeake and Ohio Canal National Historic Park (4 miles)
• Meridian Hill Park (4 miles)
• Fort Slocum Park (4.1 miles)
• S Street Dog Park (4.4 miles)
• Georgetown Waterfront Park (4.5 miles)

Physicians

• Foxhall Pediatrics (2.1 miles)
• Capitol Medical Group (2.3 miles)
• Mary's Center (4.6 miles)
• One Medical (4.6 miles)
• The Centers For Advanced Orthopaedics (4.8 miles)
• Children's National - Main Hospital (4.8 miles)

Hospitals

• Sibley Memorial Hospital (2.1 miles)
• MedStar Georgetown University Hospital (3.7 miles)
• Georgetown University Hospital Pasquerilla Center (3.7 miles)
• Holy Cross Hospital (4.7 miles)
• Medstar Washington Hospital Center (4.7 miles)
• Children's National Medical Center (4.8 miles)
• Howard University Hospital (5 miles)

Restaurants

• Cactus Cantina (2.3 miles)
• Denizens Brewing Co. (3.9 miles)
• McDonald's (3.9 miles)
• Georgetown Cupcake (4.2 miles)
• Pinstripes (4.3 miles)
• Amazing Muncheez (4.3 miles)
• George's King of Falafel & Cheesesteak (4.4 miles)

Theaters

• AMC Georgetown 14 (4.5 miles)
• AMC Montgomery 16 (5.2 miles)

Places of Worship

• Christ Congregational Church (5.3 miles)
• Basilica of the National Shrine of the Immaculate Conception (5.3 miles)