Muna's Heart Nursing Services

Pros

• Muna's Heart provided extraordinary care for the mom during post-surgery recovery, earning trust.
• The director of nursing was knowledgeable, professional, and clearly willing to assist the family.
• A combination of a nurse and an aide was sent, delivering punctual and excellent care.
• The staff were patient, and the mom looked forward to seeing them daily.
• The service offers peace of mind to families managing care from across the country.
• MUNA'S HEART aides and nurse are skilled, attentive, responsible, well-supervised, and above all kind and thoughtful.
• Management is responsive and flexible, bending over backwards to accommodate special requests and scheduling changes.
• The reviewers consider these folks to be the best for home health services.

Cons

• The reviewer would give a zero rating if available.
• The nurse was 1 hour 45 minutes late for the first visit.
• Lucy seemed scared to touch the patient, which the reviewer found very odd for a nurse.
• The nurse offered no help with the patient's post-surgery bowel problems.
• The nurse refused to take the patient's temperature, citing that the patient was outside and the thermometer's batteries were out.
• The patient had to ask twice to remove bandages, and the nurse was hesitant.
• The nurse did not have gauze or saline, and the patient had to use his own materials.
• On the third visit, the nurse did not show up and did not return calls.

Review

The collection of experiences with Muna's Heart Home Health Services presents a picture of a company that many families have come to rely on for compassionate, attentive care, while also revealing that not every visit or interaction goes as smoothly as hoped. On the more luminous side, several reviews highlight a team that feels like a lifeline during a vulnerable time - especially when a loved one is recovering from surgery and needing reliable support at home. In one heartfelt account, a mother recovering from back surgery received what the reviewer described as "extra ordinary care" from Muna's Heart. The writer recalls the relief of having a provider they could trust, especially after a prior experience with another company that struggled with punctuality and consistency. The director of nursing was described as knowledgeable and professional, and the staff arrangement - a combination of a nurse and an aide - was tailored to the mother's needs. The caregivers were consistently punctual and dedicated to healing, and within a matter of three to four weeks the surgical site had healed well and the mom was regaining her usual mobility. The patient's demeanor toward the caregivers was notably positive, with the mother looking forward to their daily visits. This review closes with a strong recommendation, suggesting that others would not be disappointed by choosing this service.

A second, broader testimonial emphasizes the ongoing, long-term value of MHNS for an elderly mom. Having used the service for several months, the reviewer describes a formidable sense of relief being far from home while knowing a loved one is in good hands. The account contrasts earlier, negative experiences with other home health providers in Maryland and portrays Muna's Heart aides and nurses as skilled, attentive, responsible, well-supervised, and above all, kind and thoughtful. The management - particularly noted for being responsive and flexible - goes beyond basic care, bending over backwards to accommodate special requests and scheduling changes. The caregiver team is praised not just for technical competence but for creating a trustworthy, supportive environment, which the reviewer captures with a succinct, emphatic endorsement: "When you or a loved one needs a service like this, you want the best. These folks are IT." This review closes with gratitude, underscoring the peace of mind that comes from knowing a loved one is being cared for by a team that seems to have mastered the balance of professionalism and warmth.

But alongside the praise, there is a starkly contrasting, highly negative account that serves as a cautionary counterpoint. The review begins with a blunt "Seen 2x. Would give a 0 rating if available," signaling a strong dissatisfaction that colorfully challenges the otherwise glowing narratives. The patient describes a first visit where the nurse - identified as Lucy - arrived nearly two hours late and behaved in a manner that felt uncomfortable, almost scared to touch the patient. The situation escalates with the patient, who had undergone a hip operation and faced constipation issues, reporting a lack of assistance when help was needed. The reviewer details that during the second visit, the nurse refused to take the patient's temperature outside, insisting on the procedure only when requested, and then exposed a broader concern: the thermometer's batteries were dead. When it came time to remove wound bandages per the doctor's instructions, the nurse appeared hesitant, and there was also a lack of basic supplies - no gauze or saline were used, with the patient forced to rely on their own materials for wound care. A further grievance was the patient's assertion that they had to purchase steri strips online because the nurse did not provide the necessary items. The most severe problem, according to this reviewer, was a third visit in which no nurse arrived at all, despite the patient's attempts to reach the nurse on her cell phone and leaving messages with no return call. The patient emphasizes the impact of these lapses, stating that the care required for wound management could not be provided and that they would be contacting both insurance and the company to lodge complaints. The closing sentiment is a stark warning to prospective clients: do not use this service.

Taken together, these accounts illustrate the variability that can color a home health experience. On one hand, there is a consistent thread of warmth, reliability, and a sense of genuine care. Families describe well-orchestrated care plans, punctual attendance, and a staffing approach that combines nursing and aides to meet both medical and daily living needs. The director of nursing and the management team in these stories are portrayed as accessible, knowledgeable, and responsive, with a clear willingness to accommodate a range of scheduling requirements and to adapt to special requests. The positive narratives convey not only tangible improvements in the patient's condition but also an emotional sense of relief and trust - qualities that are invaluable in home health care.

On the other hand, the negative review underscores how quickly trust can be shaken by delays, perceived miscommunication, and gaps in basic care supplies. The experience described points to potential issues in scheduling reliability, staff availability, and hands-on wound-care proficiency. It calls into question the consistency of supervision and the severity of the gaps in follow-through when a nurse misses multiple appointments or fails to provide necessary materials and documentation. For families facing similar decisions, the contrasts highlighted here suggest that while MHNS can offer outstanding, compassionate care, there appears to be a risk of inconsistent experiences, particularly around staffing reliability and the completeness of wound-care procedures.

For prospective clients weighing MHNS, these reviews encourage a balanced approach. The service appears capable of delivering high-quality, compassionate care with a professional leadership team and a care staff that can become a trusted lifeline during recovery or ongoing elder care. Yet there is a clear reminder to inquire about scheduling continuity, the specific caregivers who will be assigned, and the expected supplies and wound-care protocols before care begins. If issues arise, engaging the director of nursing and the management team early, and setting explicit expectations for punctuality, communication, and supply availability, could be key factors in achieving consistently positive outcomes. In the end, the stories suggest that MHNS holds significant promise for families seeking home health support, provided there is careful alignment of expectations, reliable staffing, and proactive oversight. The core message from the experiences shared is that compassionate, competent care matters profoundly, and when it's delivered consistently, it can transform both a patient's recovery and a family's peace of mind.

This part of Bowie, Maryland, offers a variety of amenities and services that may appeal to seniors looking for a convenient and vibrant community. With multiple pharmacies like CVS and Walgreens nearby, access to healthcare is easily accessible. There are also several reputable physicians' offices and hospitals in the vicinity for medical needs. The area boasts an array of dining options ranging from casual eateries like IHOP and Taco Bell to more upscale choices such as Applebee's. For leisurely pursuits, there are well-maintained parks like Allen Pond Park and Watkins Regional Park for outdoor activities. Additionally, there are places of worship for spiritual nourishment and cafes like Starbucks for socializing. Public transportation options such as the Amtrak station and Metro station provide easy access for exploring the surrounding area. Lastly, entertainment can be found at the Regal Waugh Chapel & IMAX theater for cultural enrichment. Overall, this part of Bowie offers a blend of convenience, amenities, and opportunities for seniors looking to settle in a welcoming community.

Pharmacies

• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (4.6 miles)
• Walgreens (5.2 miles)
• Kaiser Pharmacy (5.2 miles)
• Walgreens (5.2 miles)
• CVS Pharmacy (5.5 miles)

Restaurants

• Calvert Brewing Company (1.5 miles)
• Six Flags America (1.8 miles)
• IHOP (2.2 miles)
• Rips Country Inn (2.7 miles)
• Chick-Fil-A (2.9 miles)
• Taco Bell (2.9 miles)
• Applebee's (2.9 miles)

Parks

• Allen Pond Park (2 miles)
• Watkins Regional Park (3.4 miles)
• Mellwood Park (7.7 miles)
• Marlton Community Park (9.1 miles)
• Piney Orchard Nature Preserve (10.5 miles)
• Galesville Park (10.9 miles)

Physicians

• TLC Pediatrics (2.9 miles)
• Maryland Primary Care Physicians (3 miles)
• MyEyeDr (3.1 miles)
• Johns Hopkins (4.2 miles)
• Malouf Eye Center (4.3 miles)
• Dr Vanessa Allen (5 miles)
• Dr Jenkin's Office (5.4 miles)

Hospitals

• Bowie Health Center-Emergency Medical Care (3 miles)
• Riverside Medical District Heights (9.2 miles)

Places of Worship

• Christian Community Presbyterian Church (4.8 miles)
• St Elizabeth Ann Seton Church (7.7 miles)

Cafes

• Starbucks (5.8 miles)
• Starbucks (6.5 miles)
• Starbucks (7.9 miles)
• Chesapeake Bay Roasting Company (8.1 miles)
• Panera Bread (9.2 miles)
• Starbucks (9.3 miles)

Transportation

• New Carrollton Amtrak Station (7.7 miles)
• Benning Road Metro Station (10.8 miles)

Theaters

• Regal Waugh Chapel & IMAX (9.2 miles)