Waverly House Apartments

Pros

• It is close to stores and restaurants in Bethesda.
• Residents meet seniors of all nationalities and races, and most are friendly.
• Management takes good care of the property.
• There is basement garage parking for residents who own a car.
• It is a wonderful place for seniors.

Cons

• Management is the worst.
• Their answer to complaints is to ignore addressing them.
• They use stall tactics instead of resolving problems.
• The staff are shady toward residents who don't get visits.
• They refuse to give information about a resident to their families.
• They retaliate against people who speak up.
• They don't call authorities when a resident passes away.
• Residents accuse them of scamming the elderly.
• They are removing tenants' original documents and creating boundaries between family and residents.
• They steal from residents and tamper with their phones.
• Cockroaches were falling on residents' legs.
• Parking in the area sucks.

Review

This collection of comments paints a sharply divided picture of a senior living facility, with a chorus of voices that swing from staunch praise to alarming accusations. On the one hand, a few residents and families speak warmly about the building's location, the friendliness of the people who live there, and a sense of community among seniors of various nationalities. They note that the property is well-kept, that management appears to take care of the premises, and that there is convenient parking in the basement for those who bring a car. A few say they enjoy the proximity to stores and restaurants in Bethesda and describe the environment as a place where "you meet seniors of all nationalities and races" and where "most are friendly." In a few lines, they call it a "wonderful place for seniors" and a "nice property."

But the other voices are loud and insistent about deep-seated problems they say permeate the management, operations, and day-to-day functioning of the facility. The most emphatic refrain is a stark warning to stay away: "Do Not Move Here!! Management is the WORST," followed by a blunt accusation that management's response to issues is to avoid resolution. Phrases like "IF YOU HAVE A COMPLAINT WE DON'T CARE To ADDRESS IT" and "THEY WILL USE EVERY STALL TACTICS THEY CAN USE OTHER THAN RESOLVE THE PROBLEM" convey a sense of systemic obstruction. The critics insist that "MANAGEMENT SOLUTIONS IS SIMPLE. MOVE OUT IF YOU HAVE CONCERNS," a sentiment that culminates in the blunt warning: "YOU WILL REGRET MOVING HERE." The tone here is not nuanced complaint; it is a vociferous appeal to prospective residents to avoid this place.

Beyond the rhetoric, some reviews outline a pattern of neglect and hostility toward residents, especially those who do not receive regular visits. A common accusation is that the staff are "shady towards the residents that don't get visits often or at all" and that the facility "ONLY Respond[s] If It's A Positive Review Or A Concern That Doesn't Involve The Accountability Of There Shady Staff." The implication is a selective responsiveness that can leave more vulnerable residents feeling unseen and unheard. The overall sense from these accounts is a culture that rewards passivity and punishes accountability, rather than a caregiving environment that prioritizes transparency and genuine concern for residents' wellbeing.

Several deeply painful stories amplify these warnings. One reviewer recounts the devastating experience of a grandfather who moved into the facility and believes he was robbed of his possessions - "they removed all of his things didn't leave anything to his loved ones nothing." The claim goes further: "To them We Didn't Exist," a line that underscores a perceived lack of recognition for the family's loss and rights. Another reviewer describes a situation where information about a resident's death was not communicated to the family promptly, and where residents allegedly fear retaliation for speaking up. The language used is stark: accusations of scams against elderly people, removal of original documents, creation of boundaries between family and clients, and the assertion that families are being kept in the dark about critical events.

The severity of the allegations extends to claims of theft and tampering. Some reviewers allege that belongings were stolen, that tenants' original forms of documents were removed, and that the security around who enters and leaves the building is lax - "They don't monitor who comes in and out of this facility. They don't ask for i.d. or make you sign in and out." There are even bitter insinuations about how the facility handles tragedies, with claims that authorities are not called when a resident dies and that there is a climate of fear that prevents residents from testifying or speaking up because "the management there retaliates."

Despite these heavy criticisms, not all feedback is negative. A minority of reviewers offer gentle counterpoints, emphasizing that the building is tailored to a senior living environment. One person notes that the building is "for senior living," and another calls the property "nice." A few comments mention issues that are more commonplace for urban areas, such as the difficulty of parking in a busy Bethesda locale, or the general annoyance of jaywalking near a nearby high school. In these parts, the tone shifts away from moral judgments about management and toward practical observations about living there.

Placing these perspectives side by side produces a complex portrait of the facility. For some, it's a place that offers community, convenience, and a welcoming social atmosphere. For others, it's a place of fear, secrecy, and neglect, where complaints are stonewalled, families are kept in the dark about important events, and personal belongings or sensitive information can disappear. The most impassioned critiques insist that the management's approach amounts to indifference or even hostility toward residents and their loved ones, calling for greater transparency, accountability, and safeguarding of residents' rights and property. The overall message to prospective residents and families is clear: proceed with caution, seek firsthand observations, and demand clear assurances about accountability, safeguards, and compassionate care before deciding to move in.

This area of Bethesda, Maryland offers a variety of amenities and services that would be convenient for seniors looking to settle down in a bustling yet peaceful neighborhood. With multiple metro stations nearby, transportation is easily accessible for those who prefer not to drive. There are several cafes within close proximity for enjoying a cup of coffee or a light meal, as well as pharmacies and physicians' offices for healthcare needs. The neighborhood also boasts numerous parks for leisurely strolls or outdoor activities. In terms of dining options, there is a mix of casual and sit-down restaurants within a few miles radius. Additionally, there are reputable hospitals and medical centers nearby, ensuring quality healthcare facilities are readily available. For entertainment, there are movie theaters just a short distance away. Places of worship are also present in the vicinity for those seeking spiritual fulfillment. Overall, this area provides a convenient and vibrant environment suitable for senior living in Bethesda.

Transportation

• Bethesda Metro Station (0.2 miles)
• Medical Center Metro Station (1 miles)
• Grosvenor-Strathmore Metro Station (3.1 miles)
• Forest Glen Metro Station (3.3 miles)
• Georgia Ave-Petworth Metro Station (4.9 miles)
• Twinbrook Metro Station (5.5 miles)
• Glenmont Metro Station (5.7 miles)

Cafes

• Tatte Bakery & Cafe (0.2 miles)
• Starbucks (1.7 miles)
• Lost Sock Roasters (4.1 miles)
• Blue Bottle Coffee (5.8 miles)
• The Coffee Bar (6 miles)
• Tatte Bakery & Cafe (6 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.5 miles)

Physicians

• Capitol Medical Group (1.1 miles)
• Foxhall Pediatrics (3.6 miles)
• Mary's Center (5.1 miles)
• Children's National - Main Hospital (5.8 miles)
• One Medical (5.9 miles)
• The Centers For Advanced Orthopaedics (6.1 miles)

Parks

• Chevy Chase Park (1.4 miles)
• Rock Creek Park (2.5 miles)
• Chesapeake and Ohio Canal National Historic Park (4 miles)
• Fort Slocum Park (4.5 miles)
• Winding Creek Local Park (4.9 miles)
• Meridian Hill Park (5.2 miles)
• S Street Dog Park (5.7 miles)

Restaurants

• McDonald's (3.4 miles)
• Denizens Brewing Co. (3.5 miles)
• Cactus Cantina (3.7 miles)
• Menchie's Westfield Montgomery Mall (3.9 miles)
• Jollibee (4.1 miles)
• Chick-Fil-A (5.2 miles)
• Silver Diner (5.3 miles)

Hospitals

• Sibley Memorial Hospital (3.5 miles)
• Holy Cross Hospital (3.7 miles)
• MedStar Georgetown University Hospital (5.2 miles)
• Georgetown University Hospital Pasquerilla Center (5.2 miles)
• Medstar Washington Hospital Center (5.7 miles)
• Children's National Medical Center (5.8 miles)
• Howard University Hospital (6.1 miles)

Theaters

• AMC Montgomery 16 (4 miles)
• AMC Georgetown 14 (5.9 miles)

Places of Worship

• Christ Congregational Church (4.5 miles)
• Basilica of the National Shrine of the Immaculate Conception (6.1 miles)