We Are Your Family Agency in Baltimore, MD

Pros

• WIN Family Health is an awesome program that helps with educational and personal challenges.
• Yolanda at WIN is great.
• The WIN staff are second to none - kind, caring, intelligent, and prompt.
• WIN Family Health is the absolute best.
• DeMarcus is awesome and has a genuine heart.
• They really care about their clients' well-being and go above and beyond.
• WIN is wonderful; the therapists and nurses are just great.
• Mr. Maceo's services have made everything significantly better.
• The program's efficiency and quick responses to calls and texts show excellent customer service.
• The staff are welcoming, friendly, and professional.

Cons

• He has completely forgotten to call prescriptions in on occasion and has missed calls about appointments.
• He has prescribed the wrong medication, or done so under the wrong name or address, or sent prescriptions to the wrong pharmacy.
• He has lied to patients about insurance coverage for Strattera and misled them about whether it would be covered.
• He allegedly caused health problems and a relapse for his girlfriend who is in recovery.
• He is described as incompetent, uncaring, and unprofessional, often talking over patients and failing to listen.

Review

This Baltimore program, operated by We Are Your Family Agency through the WIN Family Health team, is best suited for families and individuals who want a wraparound behavioral health program that blends therapy, case management, and medication support. It shines for adults wrestling with anxiety, depression, or recovery from substance use, and for youth facing educational or personal challenges who benefit from a multi-disciplinary team that includes therapists, nurse practitioners, and clinical social workers. The strongest value is a stable, long-term care team that feels genuinely invested in progress, not just routine visits. For families seeking a warm, community-centered setting with ongoing support, this program often delivers durable movement toward personal goals.

Explicitly, those who may want to consider alternatives are the ones for whom medication reliability is non-negotiable. Several reviews raise red flags about prescribing practices, including a nurse practitioner whose lapses produced missed prescriptions, incorrect orders, name/address mix-ups, and inconsistent call-in timing. Scheduling reliability and prompt communication also appear as weak points in multiple experiences, with late or missed telehealth visits and unreturned messages. If daily routines depend on punctual refills, predictable appointment windows, and seamless pharmacy coordination, it is prudent to weigh other options or pair this program with a backup provider to safeguard continuity.

The core benefits repeatedly praised - candidly and with emotion - often offset these concerns for clients who can tolerate occasional administrative rough edges. The therapy teams stand out for listening, clarity, and practical guidance, with clinicians who explain complex concepts in accessible terms and help clients feel heard and empowered. The wraparound model is underscored by a broad network of caregivers - therapists, nurses, and CSWs - who collaborate to support family members and address school, work, or daily-life challenges. The program's youth- and family-focused elements provide a sense of safety and structure that many families describe as transformative, fostering accountability, resilience, and ongoing personal growth.

That said, the most troubling cons stay sharp for anyone navigating delicate med changes or a tight treatment timeline. Inconsistent prescribing and the ripple effects - missing pills, pharmacy errors, scheduling gaps - can destabilize progress and trigger frustration or relapse if not managed carefully. The worst narratives imply a top-down communication bottleneck, where the people delivering direct care are hindered by workflow gaps. Even where the clinical team is outstanding, these administrative gaps can undermine trust and threaten the momentum of recovery, particularly during tense transition periods or crisis moments.

Practical guidance for families weighing this option centers on structure and accountability. Secure a primary clinician you trust and lock in explicit expectations for contact, scheduling, and prescriptions. Demand a clear escalation path for medication issues, ideally with a dedicated patient liaison to minimize back-and-forth. Proactively verify pharmacy coordination and set appointment reminders to reduce no-shows. Document recurring issues and escalate them to leadership if patterns persist, ensuring there is a path to sustained improvement. Given the strong therapy core, it can be wise to pair WIN with a backup medication-management plan or to consider other providers for medication continuity, so progress isn't stalled by administrative hiccups.

The conclusion is clear: this community stands out in Baltimore for families seeking a robust mental health and recovery program anchored by a compassionate, capable care team. The consistently positive experiences with therapists, nurses, and support staff demonstrate genuine commitment and translate into meaningful, durable gains for many clients. The caveat is reliability in medication management and scheduling, which varies enough to influence risk-for-progress calculations. For those who can tolerate intermittent administrative bumps in exchange for high-quality therapeutic care, the upside is substantial. For others, especially where med safety and punctual contact are non-negotiable, it makes sense to compare alternatives or demand concrete improvement plans before committing. A candid visit and conversations with several clinicians will reveal whether this program aligns with specific goals and risk tolerance.

This part of Baltimore, Maryland, offers a convenient and diverse array of amenities for seniors to consider when choosing a place to live. With multiple pharmacies within a few miles, access to medical care is easily accessible. The presence of various physicians and hospitals nearby ensures quality healthcare services are readily available. Additionally, there are numerous dining options ranging from fast food chains to local restaurants, offering a variety of culinary experiences. For those who enjoy cafes, there are several choices for coffee or light meals. Transportation options such as Penn Station provide easy access to travel opportunities. Nearby parks offer opportunities for outdoor recreation and relaxation, while places of worship like Brown Memorial Woodbrook Presbyterian Church cater to spiritual needs. Overall, this area provides a range of resources and conveniences that can enhance the quality of life for seniors looking to settle in Baltimore.

Pharmacies

• Walgreens (0.4 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.1 miles)

Physicians

• University of Maryland Rehabilitation & Orthopaedic Institute (1.3 miles)
• Omni Eye Specialists (3.6 miles)
• Pine Heights Integrative Health (3.6 miles)
• Scottish Rite Speech & Language Center (3.7 miles)
• University of Maryland Medical Center Midtown Professional Building (3.8 miles)
• Wilkens Medical Center (4 miles)
• Wozniak Marcella University of Maryland Medical Center Neurology (4.2 miles)

Hospitals

• Sinai Hospital Of Baltimore (2.5 miles)
• UMMC Midtown Campus (3.8 miles)
• MedStar Union Memorial Hospital (3.9 miles)
• Baltimore VA Medical Center (4 miles)
• University of Maryland Medical Center (4.1 miles)
• Lifebridge Health Campus Service (4.3 miles)
• Spring Grove Hospital Center (4.4 miles)

Restaurants

• McDonald's (2.8 miles)
• Burger King (3.2 miles)
• Chick-Fil-A (3.3 miles)
• Corinthian Lounge & Restaurant (3.4 miles)
• Mt. Washington Tavern (3.6 miles)
• Trinacria Macaroni Works (3.9 miles)
• Pepe's (4 miles)

Cafes

• Miss Shirley's Cafe, Roland Park (3.3 miles)
• Ceremony Coffee Roasters (4.1 miles)
• Dooby's (4.1 miles)
• Starbucks (5 miles)
• Starbucks (5.3 miles)
• Pitango Bakery + Cafe (5.8 miles)

Transportation

• Penn Station (3.9 miles)

Parks

• Lake Roland (4 miles)
• Rash Field (5 miles)
• Federal Hill Park (5.1 miles)
• Rodgers Forge Tot Lot (5.2 miles)
• Harbor Point Central Plaza (5.5 miles)
• Patapsco Valley State Park (5.9 miles)

Places of Worship

• Brown Memorial Woodbrook Presbyterian Church (5 miles)