We Are Your Family Agency

Pros

• Clients describe WIN Family Health staff as caring and going above and beyond for them.
• Yolanda at WIN is widely regarded as great and supportive.
• Herbert Maceo's sessions have helped clients endure life-changing circumstances and grow in mental strength.
• WIN's team, including Devin, Carolyn, and Yolanda, is praised for listening and making a real difference.
• WIN Family Health is described as awesome and a valuable asset to the community.
• The staff's comprehensive medication knowledge and clear explanations provide comfort to clients.
• Clients feel comfortable sharing and feel that doctors are genuinely interested in their well-being.
• Shanika Coppage and the therapy team are praised for honesty, care, and helping clients progress.
• Long-term clients credit the program with reliable support and an essential role in their recovery.

Cons

• He has forgotten to call prescriptions in and to call patients for appointments, causing delays and missed meds.
• He has called in the wrong prescription, to the wrong pharmacy, or under the wrong name or address.
• He has lied to patients about insurance coverage for Strattera, leading to denials and treatment issues.
• He has ignored patient messages and spoken over them, ending conversations abruptly.
• He has claimed a prescription was called in or filled on a certain date when it was not, showing unreliability.
• His careless mistakes have led to lost medications, failed pickups, and extra travel costs for patients.
• He is described as uncaring and impatient, suggesting he is not suitable for working with people with mental health issues.

Review

WIN Family Health presents a complex portrait in these patient voices: a program built around a remarkably caring, team-based approach that many participants credit with real, lasting life changes, alongside a troubling thread of medication-management and administrative shortcomings that have caused real harm and ongoing frustration for others. Across the testimonials, the strongest and most consistent praise centers on the people who deliver care - the therapists, social workers, nurses, and doctors who listen, explain, and stand by their clients through difficult times. Several reviewers highlight Yolanda, Tina, Maceo, DeMarcus, Shanika, Devin, Carolyn, and a number of other team members as foundational to their sense of safety, understanding, and progress. They describe sessions as thoughtful, openly communicative, and grounded in genuine concern for recovery and personal growth. One reviewer notes feeling "open and honest" conversations with a therapist they trusted and valued; another highlights the calm, clear explanations provided when questions arose, helping a relatively new client feel comfortable navigating psychiatric care and medication alongside therapy. The sense of a complete, supportive team - meeting educational and personal challenges as well as medical ones - emerges repeatedly as a defining strength of the program.

A recurring strand of appreciation centers on the daily care and consistency offered by several staff members who seem to go "above and beyond." Clients describe encountering a front-line culture of listening and accountability: clinicians who "care about your well-being," who are "on top of appointments," and who provide guidance that helps people stay the course on complicated treatment plans. The care stories extend beyond medicine alone: WIN is praised for addressing not just clinical needs but the broader context of education, personal challenges, and family involvement. In some accounts, the team's impact is framed as a critical factor in recovery from substance-use issues and mental-health challenges, with specific individuals named as pivotal to achieving or maintaining stability. The sense of belonging to a compassionate community is repeated, leaving many clients feeling hopeful about continued engagement and improvement.

But the same collection of voices does not gloss over significant systemic concerns. A central, highly charged critique centers on a nurse practitioner named Steven Songganooga, whose record is described in alarming detail by multiple reviewers. The complaints span a wide range of medication-management missteps: prescriptions not being called in, appointment calls forgotten or mishandled, and, in some cases, prescriptions called in to the wrong pharmacy, under the wrong name, or with the wrong address. One reviewer reports a dangerous pattern of incorrect prescriptions and misdirected calls that forced them to spend time and money on Uber rides because they could not pick up medications. The allegations extend to misrepresenting insurance realities - claims that Strattera, a non-stimulant often used for ADHD, would not be covered unless a paperwork form was completed - despite the patient's understanding that such paperwork existed and should be navigable. In one distressing instance, the same provider allegedly lied about coverage to the patient and even to the director, accusing the patient of misusing incidentals to justify irregular prescription timing. The impact of these behaviors has included relapse risk - a girlfriend who is a stroke survivor in recovery reporting how these issues harmed her health, and a long-time patient describing escalating frustration and fear around ongoing medication access.

The critique does not end with one clinician. Several reviewers report a broader pattern of inconsistent communication and scheduling that undermines trust and stability. Instances of missed or severely delayed telehealth calls, repeated difficulties in getting timely responses to messages, and a perception that administrative processes were more about expediency than patient care contribute to a sense that the system, at times, operates with a disconnect between its compassionate front-line staff and its underlying workflows. One update from early 2025 lays out red flags: appointments routinely run late, calls go unreturned for days, and some staff appear to treat patient needs as secondary to internal timetables. That same update emphasizes a perceived culture of disengagement, with claims that there is systematic "carelessness" that endangers patients and that the hospital's leadership must address this at a top-down level. The reviewer goes so far as to suggest that if one can afford it, seeking help elsewhere would be preferable until meaningful changes are enacted.

Amid the contrasts, there are also poignant, hopeful testimonials from patients who feel they have benefited enormously from WIN's more positive, team-centric approach. Several individuals describe years of engagement with Win that yielded stability, growth, and a renewed sense of purpose. For some, the experience is anchored by steady relationships with therapists like Shanika Coppage, therapists who are described as "open and honest," and clinicians who take time to address questions and concerns with empathy. A few reviews celebrate the program's broader impact on family life and personal development, with parents and guardians noting the support their children receive as part of a comprehensive care model. Even those who experienced difficulties with specific providers still acknowledge the value of the overall WIN framework and the care team's genuine commitment to patients' well-being.

In sum, WIN Family Health emerges as a place where extraordinary human warmth and professional dedication coexist with serious operational challenges. The patient narrative holds two parallel truths: a core of clinicians and staff who inspire trust, comfort, and tangible progress; and a pattern of administrative and medication-management issues that can derail treatment and endanger health. The strongest calls for improvement come with a plea for accountability and systemic fixes - particularly around how prescriptions are managed, how communication is maintained, and how leadership responds to concerns about patient safety and continuity of care. For patients who have found a reliable ally among the WIN team, the experience can be life-changing. For others, frustration runs deep, and the desire for consistent, dependable care is a clear, urgent imperative. The message from the community, at its heart, is to preserve the compassionate core of WIN while addressing the administrative gaps that threaten the very stability that patients rely on for recovery and growth.

This part of Baltimore, Maryland, offers a convenient and diverse array of amenities for seniors to consider when choosing a place to live. With multiple pharmacies within a few miles, access to medical care is easily accessible. The presence of various physicians and hospitals nearby ensures quality healthcare services are readily available. Additionally, there are numerous dining options ranging from fast food chains to local restaurants, offering a variety of culinary experiences. For those who enjoy cafes, there are several choices for coffee or light meals. Transportation options such as Penn Station provide easy access to travel opportunities. Nearby parks offer opportunities for outdoor recreation and relaxation, while places of worship like Brown Memorial Woodbrook Presbyterian Church cater to spiritual needs. Overall, this area provides a range of resources and conveniences that can enhance the quality of life for seniors looking to settle in Baltimore.

Pharmacies

• Walgreens (0.4 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.1 miles)

Physicians

• University of Maryland Rehabilitation & Orthopaedic Institute (1.3 miles)
• Omni Eye Specialists (3.6 miles)
• Pine Heights Integrative Health (3.6 miles)
• Scottish Rite Speech & Language Center (3.7 miles)
• University of Maryland Medical Center Midtown Professional Building (3.8 miles)
• Wilkens Medical Center (4 miles)
• Wozniak Marcella University of Maryland Medical Center Neurology (4.2 miles)

Hospitals

• Sinai Hospital Of Baltimore (2.5 miles)
• UMMC Midtown Campus (3.8 miles)
• MedStar Union Memorial Hospital (3.9 miles)
• Baltimore VA Medical Center (4 miles)
• University of Maryland Medical Center (4.1 miles)
• Lifebridge Health Campus Service (4.3 miles)
• Spring Grove Hospital Center (4.4 miles)

Restaurants

• McDonald's (2.8 miles)
• Burger King (3.2 miles)
• Chick-Fil-A (3.3 miles)
• Corinthian Lounge & Restaurant (3.4 miles)
• Mt. Washington Tavern (3.6 miles)
• Trinacria Macaroni Works (3.9 miles)
• Pepe's (4 miles)

Cafes

• Miss Shirley's Cafe, Roland Park (3.3 miles)
• Ceremony Coffee Roasters (4.1 miles)
• Dooby's (4.1 miles)
• Starbucks (5 miles)
• Starbucks (5.3 miles)
• Pitango Bakery + Cafe (5.8 miles)

Transportation

• Penn Station (3.9 miles)

Parks

• Lake Roland (4 miles)
• Rash Field (5 miles)
• Federal Hill Park (5.1 miles)
• Rodgers Forge Tot Lot (5.2 miles)
• Harbor Point Central Plaza (5.5 miles)
• Patapsco Valley State Park (5.9 miles)

Places of Worship

• Brown Memorial Woodbrook Presbyterian Church (5 miles)