Royal Heart

Pros

• The staff at this facility take care of their residents.
• There is a variety of canned and frozen food options available.
• The staff are working on improving the conditions for their residents.
• The cook at this facility is dedicated to following state rules and regulations.
• There are staff members who work at night to ensure the safety and well-being of the residents.

Cons

• The staff does not take care of the residents.
• Only canned and frozen foods are provided, no fresh options.
• They do not assist residents in dressing or other personal tasks.
• The cook lacks competence in food preparation.
• The staff did not accommodate a resident's request to leave the door open during construction work, leading to inhaling dust.
• An African staff member yells at a resident because of a language barrier.
• Due to negative experiences, the reviewer advises against sending loved ones to this facility.

Review

Concerning Care and Staff Support at This Facility

Concerns have been raised by several individuals regarding the level of care and staff support provided at a particular facility. These reviews highlight issues related to inadequate assistance, limited fresh food options, poor communication, and neglectful behavior towards residents. It is important to address these concerns in order to ensure the well-being of our loved ones.

One common complaint from family members is the lack of proper care provided by the staff. An alarming incident involved a resident who had his leg amputated but did not receive adequate assistance with dressing or personal hygiene. This neglect raises significant concerns about the facility's ability to meet basic needs. It is crucial for residents' well-being that they receive proper care and attention during recovery and rehabilitation.

Another issue that has been highlighted is the nutritional aspect of care. Several reviewers have stated that there are no fresh food options available for residents, with their meals consisting mainly of canned and frozen items. A balanced diet with fresh ingredients is essential for maintaining good health, especially for individuals recovering from medical procedures or dealing with pre-existing conditions. The lack of fresh foods suggests a potential oversight in providing nutritious meals tailored to each resident's needs.

The conduct of the staff members also seems to be problematic, as evident in multiple instances described by reviewers. In one case, a cook exhibited a lack of professionalism and knowledge about dietary requirements when confronted by a resident requesting an open door due to construction activities nearby. The disagreement escalated into an unnecessary confrontation where state rules were wrongly quoted. Such incidents jeopardize trust between staff members and residents while failing to provide a safe and supportive environment.

Furthermore, communication barriers seem to contribute significantly to dissatisfaction among residents and their families. Mentioned in one review was an African man who works overnight but struggles with English comprehension, leading to difficulties in understanding and responding to residents' needs. Effective communication is crucial between staff members and patients, as it ensures that individual preferences and concerns are properly addressed.

Given the shortcomings described in these reviews, it becomes evident that immediate action should be taken to rectify the situation and ensure the well-being of residents. Moving a loved one to another facility may be a valid response if their needs are not being met adequately. The decision to relocate should be made after thorough research regarding potential alternative options and consulting with healthcare professionals who can guide the transition process.

The concerns raised in these reviews emphasize the need for improved care, attentive staff members, balanced nutrition, and effective communication within this facility. It is essential that establishments committed to caring for our loved ones prioritize their well-being by addressing these issues promptly and transparently. Families entrusting their loved ones' care must have peace of mind, relying on caregivers who genuinely prioritize residents' comfort, health, and safety.

This part of Baltimore, Maryland, offers a variety of amenities and services that cater to the needs of seniors. With multiple pharmacies nearby, accessing medications and medical supplies is convenient. There are also several reputable physicians' offices and hospitals in the area, providing easy access to healthcare services. Additionally, there are plenty of dining options ranging from casual fast food chains to sit-down restaurants for enjoyable meals. For leisurely activities, there are parks for outdoor relaxation and theaters for entertainment. The availability of public transportation from Penn Station makes it easy to get around without a car if needed. Places of worship are also abundant for those seeking spiritual fulfillment. Overall, this area provides a well-rounded environment for seniors looking to settle down in a vibrant community with essential amenities close by.

Pharmacies

• CVS Pharmacy (0.7 miles)
• Walgreens (0.9 miles)
• Northern Pharmacy and Med Equipment (1 miles)
• CVS Pharmacy (2.3 miles)
• Rite Aid (2.6 miles)
• Giant (2.7 miles)
• CVS Pharmacy (2.8 miles)

Restaurants

• Koco's Pub (1.5 miles)
• Colin's Seafood and Grill (2.2 miles)
• McDonald's (2.5 miles)
• Burger King (2.7 miles)
• McDonald's (2.7 miles)
• Taco Bell (2.8 miles)
• McDonald's (2.8 miles)

Physicians

• Overlea Personal Physicians (2 miles)
• Katzen Eye Group (3.4 miles)
• Pediatric Partners (3.5 miles)
• Scottish Rite Speech & Language Center (3.8 miles)
• 301 Building at Johns Hopkins Bayview Medical Center (4 miles)
• Maryland Vascular Specialists (4.2 miles)
• O'Dea Building- St Josephs Hospital (4.2 miles)

Hospitals

• MedStar Good Samaritan Hospital (2.1 miles)
• MedStar Franklin Square Medical Center (3.7 miles)
• MedStar Union Memorial Hospital (3.7 miles)
• Kennedy Krieger Institute (4.2 miles)
• Osler Bulding (4.3 miles)
• The Charlotte R. Bloomberg Children's Center at Johns Hopkins Hospital (4.4 miles)
• Johns Hopkins Outpatient Pharmacy (4.4 miles)

Cafes

• Starbucks (3.4 miles)
• Starbucks (4.4 miles)
• Miss Shirley's Cafe, Roland Park (4.4 miles)
• Starbucks (5 miles)
• Dooby's (5 miles)
• Starbucks (5 miles)
• Panera Bread (5 miles)

Parks

• Rodgers Forge Tot Lot (4.1 miles)
• Cromwell Valley Park (4.2 miles)
• Patterson Park (4.5 miles)
• Patterson Park Annex (4.5 miles)

Theaters

• Cinemark Towson And Xd (4.5 miles)
• AMC White Marsh 16 (4.8 miles)

Transportation

• Penn Station (4.6 miles)

Places of Worship

• Brown Memorial Woodbrook Presbyterian Church (4.6 miles)
• Church of the Immaculate Conception (4.8 miles)
• Calvary Baptist Church (4.9 miles)
• St Demetrios Greek Ort (5.1 miles)