Passionate Heart Companion and Hospice Care Agency LLC

Pros

• Irene was very sweet, helpful, and full of energy.
• The agency has been prompt, professional, and communicative with great bedside manner.
• Paul has been a gem as a nurse.
• Chuck is amazing.
• The home health team is amazing.

Cons

• The patient describes inconsistent scheduling and a lack of communication after the initial setup.
• A therapist arrived with little to no forewarning and no option to reschedule.
• The patient was told the staff could not reach them, despite evidence of no attempted calls.
• PT sessions were discontinued without any forewarning.
• The patient felt misled about insurance coverage and faced unexpected bills and deductible requirements.
• The patient would not use this company again and would not recommend it.
• One reviewer labeled the agency as one of the worst.

Review

The experiences with Adoration's in-home physical therapy and home health team are clearly mixed, with some patients recounting exceptionally positive interactions and others detailing frustrating lapses that undermined trust and continuity of care. At the heart of the more positive notes is Irene, the first therapist who visited after surgery. She stood out for being sweet, energetic, and genuinely helpful, and she made a strong impression by taking the initiative to set up a weekly PT schedule. This early encounter gave at least one patient a positive impression of the agency and suggested that, when well coordinated, the service could feel collaborative and supportive.

However, the subsequent experiences described by the same patient paint a much less favorable picture of follow-through and reliability. A different therapist scheduled a visit with only 15 minutes' notice, without forewarning, which created a conflict because the patient already had an appointment elsewhere and could not adjust. There was no offer to reschedule that day or to arrange another time, and the communication issues did not stop there. After that encounter, there were weeks during which the patient heard nothing, despite clearly being at home and paying attention to calls and emails. The situation escalated when a nurse contacted the patient and accused them of not providing the correct phone number or answering calls - a claim that the patient denies, stating they had been monitoring communications without receiving any messages. This pattern of sporadic contact and missed connections contributed to a sense of being left in limbo, waiting for care that never materialized as promised.

The lack of continuity culminated in an abrupt termination of PT services, again without forewarning. The patient felt misled about coverage, having signed a contract that suggested 100% insurance coverage, but later learned through the insurance company that the deductible had not been met. A bill arrived a month later, contradicting the initial impression of no out-of-pocket costs; the patient argues that the contract gave a false impression of guaranteed coverage. This experience left the patient with a strong negative impression of the agency and a firm decision not to use or recommend Adoration in the future. The core grievance here centers on communication and transparency around billing and insurance, plus the sense that the care plan was not managed with clear accountability or ongoing patient engagement.

Against these criticisms, other reviews highlight a very different experience. One reviewer describes the agency as prompt, professional, and communicative, with a bedside manner that made a memorable positive impact. In this account, Paul is praised as "my nurse" and described as a "gem," with Chuck also singled out as amazing. This kind of feedback suggests that when the staff are aligned with the patient's needs and when communication is smooth, the agency can deliver high-quality, compassionate home health care. The contrast between these favorable accounts and the negative ones underscores a central theme: the quality of service at Adoration appears to vary significantly depending on the individual caregivers and perhaps on how well the agency coordinates between scheduling, therapists, and administrative staff.

There are also hints of accolades from other reviewers that label Adoration as a strong option in certain circumstances. One review closes with an emphatic endorsement of the "amazing home health team," reinforcing the idea that the agency is capable of delivering exceptional care when everything clicks. Yet another quick note of enthusiasm - "This was one of the worst agency" and "amazing home health team" - appears to reflect the same spectrum of experiences, further illustrating how opinions about the agency can swing from highly positive to highly negative depending on who is involved and how well the processes function in practice.

Taken together, these reviews present a complex portrait. The agency has the potential to provide outstanding in-home PT and home health support, especially when caregivers like Irene, Paul, and Chuck are involved, and when the team maintains clear, timely communication and reliable scheduling. Conversely, there are clear and serious concerns about missed communications, inconsistent scheduling, abrupt discharges, and insurance misrepresentations that can erode trust and leave patients feeling underserved or misled. The underlying message across the mixed reviews is that patient experience with Adoration is highly dependent on the specific staff assigned, the efficiency of internal coordination, and the clarity of information conveyed about coverage and responsibilities.

For anyone considering Adoration for in-home PT or home health services, the takeaway is nuanced. It would be prudent to request specific caregivers known for strong communication and reliability, to confirm scheduling protocols and reminders in writing, and to obtain a clear, written explanation of what insurance will cover and what the patient's costs will be. It may also help to establish a single point of contact for updates and to request proactive follow-up if visits need rescheduling. While the agency has demonstrated the capacity to deliver excellent, compassionate care, the variability in experiences suggests that ongoing oversight and explicit expectations are essential to ensure a consistently positive outcome.

This area of Baltimore, Maryland, offers a variety of amenities and services that can cater to the needs of seniors. With several hospitals and pharmacies within close proximity, residents have easy access to medical care and prescriptions. In addition, there are numerous restaurants, cafes, and parks in the area for socializing and enjoying outdoor activities. Transportation is also convenient with Penn Station nearby for those who may need to travel. The presence of places of worship like Brown Memorial Woodbrook Presbyterian Church provides opportunities for spiritual fulfillment. Overall, this neighborhood offers a vibrant community with a range of options for seniors looking to live an active and engaging lifestyle.

Restaurants

• McDonald's (0.3 miles)
• Burger King (1.2 miles)
• Koco's Pub (1.9 miles)
• Trinacria Macaroni Works (2.3 miles)
• Miss Shirley's Cafe (2.6 miles)
• Phillips Seafood (2.7 miles)
• Zen West Roadside Cantina (2.7 miles)

Hospitals

• MedStar Union Memorial Hospital (0.6 miles)
• UMMC Midtown Campus (1.9 miles)
• Kennedy Krieger Institute (1.9 miles)
• Osler Bulding (2 miles)
• Johns Hopkins Outpatient Pharmacy (2 miles)
• The Charlotte R. Bloomberg Children's Center at Johns Hopkins Hospital (2.2 miles)
• MedStar Good Samaritan Hospital (2.5 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (0.9 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.7 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.8 miles)

Physicians

• Scottish Rite Speech & Language Center (1 miles)
• East Baltimore Medical Center (1.6 miles)
• Jai Medical Center (1.9 miles)
• University of Maryland Medical Center Midtown Professional Building (2 miles)
• University Health Center (2.7 miles)
• Wozniak Marcella University of Maryland Medical Center Neurology (2.7 miles)
• Bmore Health (3.4 miles)

Transportation

• Penn Station (1.4 miles)

Cafes

• Dooby's (1.9 miles)
• Miss Shirley's Cafe, Roland Park (1.9 miles)
• Ceremony Coffee Roasters (2.2 miles)
• Starbucks (2.7 miles)
• Starbucks (2.9 miles)
• Pitango Bakery + Cafe (3.1 miles)
• Starbucks (3.4 miles)

Parks

• Patterson Park (2.9 miles)
• Patterson Park Annex (3.1 miles)
• Harbor Point Central Plaza (3.1 miles)
• Rash Field (3.1 miles)
• Federal Hill Park (3.1 miles)
• Rodgers Forge Tot Lot (3.6 miles)
• Canton Waterfront Park (3.7 miles)

Places of Worship

• Brown Memorial Woodbrook Presbyterian Church (3.9 miles)