1638 Ruxton Avneue, Baltimore, MD 21217
For more information about senior living options: (844) 490-3973
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The care and compassion were top notch, making residents feel safe and comfortable. Staff provided individualized, professional, knowledgeable, and friendly care in a clean facility. The facility is consistently clean and smells fresh, with hallways that look nice thanks to the staff. The administrator is approachable and professional, and the front desk staff are friendly and welcoming. Families feel reassured knowing their loved ones are cared for by a good team. Physical and occupational therapy was a wonderful experience. A long-time resident felt the care was superb and that the place felt like family.
The administration is rude and unwelcoming; the scheduler is described as a bully who targets agency staff. The facility smells strongly of urine and hallways are dirty with wet puddles, indicating ongoing cleanliness problems. The administrator is unprofessional and seems not to care about residents; front desk staff greet visitors with attitude. Personal items are frequently stolen from residents, suggesting security and trust issues. Hygiene and basic care are neglected; staff reportedly do not wash hair, shave, or change dirty gowns and linens. The air conditioning does not work, leaving residents hot and requiring them to bring their own fans. Residents experience multiple falls and injuries, with infections arising from care, leading to ER visits. The facility's appearance does not match promotional photos and is described as filthy and unsafe, with some calling it like a prisoner-of-war camp.Autumn Lake Care Center presents a strikingly divided portrait in the experiences shared by residents, families, and visitors. On one side are accounts of warmth, professionalism, and a sense that people there are cared for with genuine kindness. In these voices, the facility feels safe, clean, and welcoming at times: "amazing," with "care and compassion" that felt "top notch," and a sense of safety and comfort that put both residents and families at ease. A number of reviews highlight specific positive outcomes - the staff's professional demeanor, the reassurance that a loved one receives individualized attention, and the impression that the care team is knowledgeable, friendly, and ready to help. In several comments, administrators and front desk personnel are described as approachable and courteous, creating a welcoming first impression and a positive mood upon entering the building. The compliments extend to particular instances where family members felt their loved ones were receiving attentive, respectful care, and where the facility was consistently described as clean and well-maintained.
Yet, woven throughout these praise-filled threads are equally forceful and detailed critiques that paint a very different picture. Dozens of reviewers describe a persistent, and sometimes alarming, odor problem - "the strong smell of urine in the hallways" that is not a one-off occurrence but something they encountered repeatedly during visits. They recount dirty floors, puddles, and residues that suggest cleaning routines may be inconsistent or insufficient. The complaints extend beyond olfactory discomfort to concerns about overall hygiene and upkeep: "the floors in the hallways were extremely dirty," "looked like they haven't been cleaned in a long time," and photos or firsthand observations of rooms and gowns that seemed not to be properly changed or maintained. These sensory red flags contribute to a broader sense that the environment can feel neglected and can undermine residents' well-being.
The management and administrative experience comes up repeatedly as a source of frustration and alarm. Several reviewers name specific individuals, such as Demetria the scheduler, as having a punitive or unwelcoming style, with language such as "a bully" and "unwelcoming." Other commenters describe the administrator as "unprofessional" with a "nonchalant attitude" toward residents' care, and they report a front desk that greets visitors with attitude rather than warmth. In these accounts, the day-to-day reality of running a facility - communication, responsiveness, and a culture of respect - appears to be inconsistent, at times leaving families feeling unheard or dismissed when questions arise or concerns are raised.
The most troubling portions of the feedback describe direct and serious harms to residents, from neglect in daily hygiene to dangerous lapses in safety and medical oversight. Several reviews recount vivid, distressing incidents: a grandmother with a brain injury who allegedly fell after being left to ambulate and then faced screaming and panic from staff, followed by hospital visits; repeated infections and catheter problems; and patients who are described as inadequately washed or groomed, with hair and beards neglected to the point of discomfort or health risk. Complaints about persistent hygiene neglect - such as dirty gowns and linens left inappropriately on the floor or near a bed - are paired with reports of insufficient or irregular physical therapy, and a sense that some essential needs simply aren't being addressed promptly. Across these accounts, there is a recurring theme of residents suffering from avoidable complications and a perception that staff orientation and accountability for patient care are not consistently applied.
There are also deeply personal and wrenching stories from family members who felt their loved ones were harmed by systemic failures. One longtime resident's account expresses a rare counterbalance to the negative chorus: after years in the facility, they describe a transformation into a family-like bond with the staff and a belief that superb care was possible. That perspective sits alongside catastrophic warnings and pleas not to place a family member there, as a chorus of voices detail seizures of personal belongings, unattended needs, and a sense of powerlessness during visits. Some reviewers even describe the environment as dangerously averse to comfort and dignity, with devices like TVs misaligned or inaccessible to residents, climate control problems during extreme heat, and the repeated impression that staff prioritize appearance and routine over individualized, compassionate care.
In sum, the shared experiences of Autumn Lake Care Center present a complex, contradictory panorama. On the positive side, there are clear endorsements of warmth, professionalism, and clean facilities that make families comfortable with the idea of their loved ones being cared for there. On the negative side, there are persistent and troubling claims of odor, dirt, inconsistent hygiene, unresponsive administration, and serious safety concerns that, in some stories, have led to hospitalizations and long-term distress for residents and their families. The breadth of these accounts suggests that experiences at the facility may vary widely - between units, shifts, or individual care teams - and underscores the importance of prospective residents and their families conducting thorough tours, asking pointed questions about staffing, hygiene practices, fall prevention, infection control, and how complaints are addressed. For those considering Autumn Lake, the message is clear: gather firsthand impressions, verify the current state of maintenance and care practices, and seek out current residents and families who can share up-to-date, concrete observations about what day-to-day life is like inside.
8 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Baltimore-Washington International (9 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Holbrock Estates is a premier assisted living community located at 1638 Ruxton Avenue in Baltimore, MD. Our community offers a range of amenities and care services to ensure the comfort and well-being of our residents.
When it comes to amenities, we prioritize convenience and comfort. Residents will enjoy a spacious dining room where delicious and nutritious meals are served. Each apartment is fully furnished, providing a homely atmosphere for our residents. Our beautiful garden offers a serene outdoor space where residents can relax and enjoy nature. To maintain cleanliness and orderliness, we provide housekeeping services for all common areas.
Additionally, we understand the challenges that come with moving into a new place, especially for seniors. That's why we offer move-in coordination services to make the transition as smooth as possible for our residents.
We understand the importance of staying connected in today's digital age. That's why we provide telephone and Wi-Fi/ high-speed internet access to all residents, ensuring they can easily communicate with loved ones and stay up-to-date with their online activities.
Our dedicated care staff is committed to providing personalized assistance based on individual needs. We offer activities of daily living assistance such as bathing, dressing, and transfers to ensure our residents have all the support they require. We also coordinate with health care providers to ensure seamless communication regarding any medical needs or concerns. Our staff is trained in diabetes diet management, medication administration, meal preparation, and special dietary restrictions to promote good health among our residents.
Transportation is made easy with our arrangement for medical transportation and doctors' appointments. Whether it's a routine check-up or specialist visit, residents can count on us to help them get there safely.
In addition to these amenities and care services, Holbrock Estates offers various activities throughout the day that cater to different interests and abilities. Residents can participate in scheduled daily activities designed to encourage social interaction and engagement while having fun.
Furthermore, our location provides easy access to nearby amenities. With seven cafes, parks, and pharmacies within close proximity, residents can easily enjoy outings or run errands. There are also 12 physicians and 26 restaurants nearby, ensuring that residents have a range of options for their healthcare and dining needs.
Lastly, the presence of one transportation service and ten hospitals nearby offers added peace of mind in case of any medical emergencies.
At Holbrock Estates, we strive to provide a comfortable and supportive environment where our residents can thrive. Whether it's through our excellent amenities, personalized care services, engaging activities, or convenient location, we aim to enhance the quality of life for every individual under our care.
Holbrock Estates At 1638 Ruxton Avenue is located at 1638 Ruxton Avneue, Baltimore, MD 21217 in Baltimore city, Maryland
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