1722 East 31St Street, Baltimore, MD 21218
For more information about senior living options: (844) 490-3973
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The experience was great. The intake manager took the time to explain in detail what services could be offered to the reviewer's mother. The reviewer is looking forward to working with them.
The reviewer describes the experience as absolutely horrible and states that the person who answered the phone cussed them out.Two very different impressions stood out about the same organization, illustrating how varied experiences can be depending on who you interact with and when. One reviewer described a genuinely positive encounter that left them hopeful about moving forward with the organization on their mother's behalf. The other reviewer recounted a disastrous interaction that began with a phone call and ended with a feeling of being spoken to disrespectfully, with language that felt unprofessional and hurtful.
In the favorable account, the reviewer underscored the value of the intake manager's approach. They highlighted that the intake manager took the time to explain, in detail, what kinds of services could be offered for their mother. This wasn't a cursory overview but a thorough discussion that covered options, scope, and what to expect moving ahead. The reviewer appreciated the level of care and attention to their mother's needs, noting that such a careful explanation helped them feel prepared and informed. The clarity and depth of this conversation gave them confidence in the organization's ability to support their family, and they expressed genuine anticipation about working with them in the near future.
The positive portion also implied a sense of partnership and planning. By detailing the services and outlining the path forward, the intake manager seemed to provide more than just information; they offered a roadmap that aligned with the mother's situation. The reviewer's statement that they were looking forward to collaboration suggested trust and a desire to establish a working relationship built on transparent communication, personalized care, and thoughtful consideration of how best to support the family. This kind of encounter can set a constructive tone for what's to come, making it easier to envision a smooth process as care planning progresses.
In stark contrast, the negative experience focused on a single, troubling interaction during a telephone call. The reviewer described the experience as "absolutely horrible" and "the worst experience," emphasizing that the person who answered the phone spoke in a manner that included cursing toward them. The language used conveys a strong sense of distress, disrespect, and shock at the unprofessional behavior. Such an incident is more than a rude remark; it signals a breakdown in customer service and a breach of the basic courtesy expected in someone's first point of contact with a care provider.
The impact of that bad phone encounter goes beyond the moment of contact. For someone seeking help for an elderly family member, being treated with hostility or profanity can erode trust and raise immediate concerns about how the organization handles communication, accessibility, and respect. It can trigger anxiety about future interactions and what kind of care coordination might follow. The experience leaves the impression that, at least in that moment, the organization failed to meet a fundamental standard of professional conduct, which can color the way a family perceives the entire service offering.
Taken together, these two reviews illustrate a broader truth about experiences with elder-care providers: the quality of the first contact can shape expectations for the entire relationship. On one side, a patient, informative, and empathetic intake discussion can establish confidence, clarity, and a sense of partnership. On the other side, a hostile or disrespectful phone interaction can deter families from pursuing services altogether, regardless of the quality of later conversations or plans. The contrast highlights an opportunity for the organization to align its front-line interactions - especially phone-based communications - with the same level of care and detail that the best intake conversations demonstrate.
Ultimately, these accounts underscore the importance of consistency in service delivery. While it's encouraging to hear about a thorough, future-oriented intake process, they also remind the organization that every contact point matters. Ensuring respectful, professional, and supportive communication - whether in person, over the phone, or via any other channel - can reinforce trust and help families feel confident that their loved ones will be treated with the dignity and attention they deserve. When both the intake experience and the first line interactions meet high standards, families are more likely to feel ready to engage and to collaborate toward a well-planned care strategy.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Baltimore-Washington International (11 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hanson Home Care II is a premier assisted living community located in Baltimore, MD. Our community offers a wide range of amenities to ensure our residents' comfort and convenience. Residents can enjoy delicious meals in our dining room, which caters to special dietary restrictions. Each apartment is fully furnished, providing a cozy and welcoming atmosphere. Our beautiful garden and outdoor spaces allow residents to enjoy the fresh air and sunshine.
We also provide housekeeping services to maintain a clean and organized living environment for our residents. Move-in coordination is available to help new residents transition smoothly into our community. Wi-Fi/high-speed internet connection and telephone services are provided to keep residents connected with their loved ones.
At Hanson Home Care II, we prioritize the well-being of our residents by offering various care services. Our highly trained staff provides assistance with activities of daily living, such as bathing, dressing, and transfers. We coordinate with healthcare providers to ensure that each resident's medical needs are met. Specialized care for diabetes diet management is also offered.
Meal preparation and service are provided to meet the nutritional needs of our residents. Medication management ensures that medications are administered properly and on time. Transportation arrangement for medical appointments is available, providing convenience for our residents.
Our community offers scheduled daily activities to provide social engagement and entertainment for our residents. With 10 cafes, 9 parks, 27 pharmacies, 9 physicians' offices, 32 restaurants, 1 transportation option nearby, 1 place of worship nearby, and 11 hospitals nearby, our location provides easy access to various amenities and resources.
At Hanson Home Care II, we strive to create a warm and nurturing environment where seniors can thrive with the support they need.
Hanson Home Care II is located at 1722 East 31St Street, Baltimore, MD 21218 in Baltimore city, Maryland
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