1722 East 31St Street, Baltimore, MD 21218
For more information about senior living options: (844) 490-3973
The intake manager took the time to explain in detail what services could be offered. The experience was great. The reviewer looks forward to working with the team.
The experience was absolutely horrible. The person who answered the phone cussed them out.Hanson Home Care II is best suited for families seeking in-home caregiving in Baltimore who want a deliberate, well-explained intake process and clear articulation of the services on offer. This provider appears to excel at laying out what can be offered, outlining the boundaries of care, and helping families map a plan before care begins. The emphasis on a detailed intake suggests that the agency aims to prevent ambiguity and set practical expectations from day one, which can be invaluable when navigating medical needs, mobility challenges, or daily living supports at home.
However, those who prize consistently courteous, responsive communication should consider alternatives. The strongest red flag in the current picture is a firsthand report of a phone interaction in which the caller was cursed at. In home care, where ongoing coordination, scheduling, and timely updates are routine, one hostile or disrespectful exchange can undermine trust and derail a setup that otherwise showed promise. Prospective clients with high sensitivity to customer-service tone should weigh this risk heavily and look for providers with a proven track record of steady, respectful communication across all touchpoints.
The main pros - the thorough intake and the ability to tailor services - offer meaningful upside. A detailed intake helps families understand which services are actually feasible, what level of supervision is required, and how care will be coordinated with medical teams or hospital discharge plans. When the intake manager explains options in practical terms, it becomes easier to measure fit against the senior's needs, budget, and home environment. If these elements are executed well, they can anchor care planning and reduce the likelihood of mismatches down the line, which is a real advantage in a field where changes in condition are common.
Yet the downside remains salient and potentially decisive. An excellent intake experience does not guarantee a smooth ongoing relationship if the administrative backbone falters in day-to-day communications. The one-star report signals a pattern that cannot be dismissed, especially when it concerns basic manners and professional boundaries on the phone. For caregivers and families who must coordinate multiple visits, medication checks, and emergency instructions, this kind of friction can ripple into missed visits, delayed updates, or miscommunications about medications or equipment. In such cases, the initial clarity of the service plan may not survive the practical realities of daily care.
With only two reviews in the record and a middling overall rating, there is genuine variability in what clients should expect. The positive experience centers on a strong intake process, while the negative experience highlights a communications failure that could erode trust before true care even begins. The small sample means this agency could deliver solid service for some families while delivering unacceptable friction for others. Prospective buyers should treat this as a caution but not a verdict, and seek corroborating references or a direct conversation about how the office handles conflicts, scheduling changes, and escalations.
In deciding, families should pursue concrete assurances before committing. Request a dedicated point of contact who will handle scheduling, care plans, and family updates; ask for a written service agreement that specifies response times, cancellation policies, and what constitutes an escalation path for communication problems. If possible, observe a mock onboarding call or arrange a meeting with the intake manager to test whether tone and professionalism extend beyond the initial explanation. Most importantly, seek references focused specifically on communication reliability and continuity of care. Hanson Home Care II may be a strong fit for those prioritizing a thorough onboarding, but for anyone who cannot tolerate inconsistent phone interactions, it is prudent to compare alternatives that demonstrate steadier client-facing communication and a track record of reliably respectful engagements.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Baltimore-Washington International (11 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hanson Home Care II is a premier assisted living community located in Baltimore, MD. Our community offers a wide range of amenities to ensure our residents' comfort and convenience. Residents can enjoy delicious meals in our dining room, which caters to special dietary restrictions. Each apartment is fully furnished, providing a cozy and welcoming atmosphere. Our beautiful garden and outdoor spaces allow residents to enjoy the fresh air and sunshine.
We also provide housekeeping services to maintain a clean and organized living environment for our residents. Move-in coordination is available to help new residents transition smoothly into our community. Wi-Fi/high-speed internet connection and telephone services are provided to keep residents connected with their loved ones.
At Hanson Home Care II, we prioritize the well-being of our residents by offering various care services. Our highly trained staff provides assistance with activities of daily living, such as bathing, dressing, and transfers. We coordinate with healthcare providers to ensure that each resident's medical needs are met. Specialized care for diabetes diet management is also offered.
Meal preparation and service are provided to meet the nutritional needs of our residents. Medication management ensures that medications are administered properly and on time. Transportation arrangement for medical appointments is available, providing convenience for our residents.
Our community offers scheduled daily activities to provide social engagement and entertainment for our residents. With 10 cafes, 9 parks, 27 pharmacies, 9 physicians' offices, 32 restaurants, 1 transportation option nearby, 1 place of worship nearby, and 11 hospitals nearby, our location provides easy access to various amenities and resources.
At Hanson Home Care II, we strive to create a warm and nurturing environment where seniors can thrive with the support they need.
Hanson Home Care II is located at 1722 East 31St Street, Baltimore, MD 21218 in Baltimore city, Maryland
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