1722 East 31St Street, Baltimore, MD 21218
For more information about senior living options: (866) 208-4318
Overall Review of Hanson Home Care II
Pros
The intake manager took the time to explain in detail what services could be offered.- The experience was great.
- The reviewer looks forward to working with the team.
Cons
The experience was absolutely horrible.- The person who answered the phone cussed them out.
Review
Hanson Home Care II is best suited for families seeking in-home caregiving in Baltimore who want a deliberate, well-explained intake process and clear articulation of the services on offer. This provider appears to excel at laying out what can be offered, outlining the boundaries of care, and helping families map a plan before care begins. The emphasis on a detailed intake suggests that the agency aims to prevent ambiguity and set practical expectations from day one, which can be invaluable when navigating medical needs, mobility challenges, or daily living supports at home.
However, those who prize consistently courteous, responsive communication should consider alternatives. The strongest red flag in the current picture is a firsthand report of a phone interaction in which the caller was cursed at. In home care, where ongoing coordination, scheduling, and timely updates are routine, one hostile or disrespectful exchange can undermine trust and derail a setup that otherwise showed promise. Prospective clients with high sensitivity to customer-service tone should weigh this risk heavily and look for providers with a proven track record of steady, respectful communication across all touchpoints.
The main pros, the thorough intake and the ability to tailor services, offer meaningful upside. A detailed intake helps families understand which services are actually feasible, what level of supervision is required, and how care will be coordinated with medical teams or hospital discharge plans. When the intake manager explains options in practical terms, it becomes easier to measure fit against the senior’s needs, budget, and home environment. If these elements are executed well, they can anchor care planning and reduce the likelihood of mismatches down the line, which is a real advantage in a field where changes in condition are common.
Yet the downside remains salient and potentially decisive. An excellent intake experience does not guarantee a smooth ongoing relationship if the administrative backbone falters in day-to-day communications. The one-star report signals a pattern that cannot be dismissed, especially when it concerns basic manners and professional boundaries on the phone. For caregivers and families who must coordinate multiple visits, medication checks, and emergency instructions, this kind of friction can ripple into missed visits, delayed updates, or miscommunications about medications or equipment. In such cases, the initial clarity of the service plan may not survive the practical realities of daily care.
With only two reviews in the record and a middling overall rating, there is genuine variability in what clients should expect. The positive experience centers on a strong intake process, while the negative experience highlights a communications failure that could erode trust before true care even begins. The small sample means this agency could deliver solid service for some families while delivering unacceptable friction for others. Prospective buyers should treat this as a caution but not a verdict, and seek corroborating references or a direct conversation about how the office handles conflicts, scheduling changes, and escalations.
In deciding, families should pursue concrete assurances before committing. Request a dedicated point of contact who will handle scheduling, care plans, and family updates; ask for a written service agreement that specifies response times, cancellation policies, and what constitutes an escalation path for communication problems. If possible, observe a mock onboarding call or arrange a meeting with the intake manager to test whether tone and professionalism extend beyond the initial explanation. Most importantly, seek references focused specifically on communication reliability and continuity of care. Hanson Home Care II may be a strong fit for those prioritizing a thorough onboarding, but for anyone who cannot tolerate inconsistent phone interactions, it is prudent to compare alternatives that demonstrate steadier client-facing communication and a track record of reliably respectful engagements.
4 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Baltimore-Washington International (11 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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