3023 A Arundel On The Bay Road, Annapolis, MD 21403
For more information about senior living options: (844) 490-3973
They communicated whenever he needed anything, about his medications, when the doctor saw him, everything. The place was always clean and the residents cared for. The staff took extra care of residents on many occasions. They arranged for vaccines quickly for each resident, with family permission. The Thanksgiving event had a tasty dinner and engaging entertainment, bringing lots of laughs and good memories. Heart Homes is welcoming, very well managed and well kept. They even welcomed a resident's dog, showing thoughtful care.
The service is terrible, with an outdated building and rough management toward patients. The facility is not clean, understaffed, and activities are lacking. The reviewer would not recommend this place for a loved one. The grandmother was not properly cared for; her hair and nails were dirty, hearing aids were not provided, and the kitchen was gross. Katie is described as having an attitude.Heart Homes draws a wide spectrum of experiences from the families who have entrusted their loved ones to its care. On one hand, some families reflect on a home that, while not flashy, proved to be clean, well-kept, and genuinely attentive to residents' needs. They recall a setting where staff communicated regularly about medications, doctor visits, and daily care, and where a parent or spouse on the memory care side was still able to engage and share moments with family. In these accounts, the environment was orderly and comfortable, rooms and bathrooms were kept in good condition, and the residents appeared well-dressed and cared for during visits. There is a clear throughline of appreciation for staff who quietly go the extra mile - moments when caregivers tended to residents with compassion even when visitors were not watching, and when families saw the staff respond with warmth at difficult times, including expressions of grief when a resident passed away.
Yet, alongside those memories of dependable care and kindness, there are equally explicit critiques that paint a more troubled picture. One reviewer singles out an individual staff member - Katie - describing an "attitude" and suggesting a simple expectation: a friendly, smiling interaction that did not come through. The broader tone of this feedback hints at interpersonal tension that can color a family's overall impression, underscoring how important staff demeanor can be in a setting that relies heavily on everyday human contact between caregivers and residents.
Several reviewers raise concerns about the facility's overall upkeep and staffing levels. They describe not only an outdated building but also questions about the adequacy of the workforce to meet residents' needs. Specific issues include claims of limited activities, which can leave some families feeling that their loved ones are not receiving stimulating or engaging experiences, especially during challenging periods like holiday times. One family recounts a missed opportunity to celebrate Mother's Day with extra attention, while another laments delays or lapses in basic aids - such as hearing devices - that impact daily quality of life. In theseations, the Covid era is cited as a contributing factor - interrupted routines and delays in essential services - though some reviewers acknowledge that measures to protect residents remained in place.
The most striking concerns focus on cleanliness and routine care during vulnerable moments. A grandmother's family describes neglect in personal grooming - hair and nails left unkempt - and the failure to identify or supply hearing aids, which left the resident nearly deaf without appropriate devices. They also recount a kitchen that felt "gross and nasty," casting doubt on the day-to-day hygiene standards during visits like Mother's Day. For these families, the combination of physical lapses and the sense that critical care items were overlooked caused deep disappointment and ultimately led to a decision to move the loved one to another facility. These accounts emphasize how quickly a perceived decline in basic standards can erode trust.
In contrast, some reviews highlight truly positive, memorable moments that underscore the human touch of Heart Homes. A Thanksgiving gathering organized by staff, with families invited to share a meal and enjoy entertainment, is celebrated as a time of joy and connection. The account suggests that such events can bring laughter and shared memories, giving a sense of community and belonging that families deeply value. Another reviewer emphasizes that Heart Homes is "welcoming," "well managed," and "well kept," with particular admiration for how the staff treated residents with dignity in dementia care. The description of a resident who formed a bond with his dog and the administration's willingness to welcome the animal reflects a level of flexibility and compassion that resonated with families seeking a humane, person-centered approach.
Perhaps most compelling are reflections about the emotional climate and the personal touch that define the experience for many families. Several reviewers describe Heart Homes as a place where caregivers and administrators demonstrate genuine care, offering reassurance when families face the emotional weight of placing a loved one in a residential setting. The image of staff and family members crying together in a resident's room at the end of life speaks to a deep emotional investment and the sense that the community there shared in meaningful moments, not just routine tasks. Even in the faces of criticism, there is a thread of appreciation for the steadfast efforts of caregivers who strive to protect dignity, safety, and comfort for residents as their needs evolve.
Taken together, these reviews present Heart Homes as a facility with both strengths and vulnerabilities, colored by the experiences of individual families and moments in time. On the strengths side, there is clear evidence of genuine care, a clean and manageable environment, attentive communication, and a capacity for warmth and companionship during illness and aging. The facility's response to Covid - mitigation practices and vaccines arranged with family consent - also reflects a commitment to resident safety during unprecedented challenges. The emotional ties described - staff members crying with families, residents who remained engaged with loved ones, and examples of pets being welcomed - paint a portrait of a community that can feel like a true home when the care matches families' hopes.
On the other hand, the criticisms call for careful consideration by prospective residents and their families. Questions about facility condition, staffing adequacy, and the consistency of daily care routines suggest that experiences can vary widely depending on when and where one visits, who is on shift, and how management prioritizes activities and amenities. The moments of neglect some reviewers describe - whether during Covid disruptions, during holidays, or in routine grooming - underscore the importance of thorough, ongoing oversight, transparent communication, and reliable staffing levels, especially for memory care populations and residents with complex needs.
For families evaluating Heart Homes, the message is nuanced. The community may offer a warm, emotionally supportive environment with dedicated staff, meaningful social activities, and a compassionate approach to dementia care. Yet potential residents and their families should consider visiting with questions about staffing ratios, activity programming, maintenance standards, and how the facility plans to address individual care needs during times of illness or disruption. Hearing from both praise and concern can help paint a fuller picture: a place capable of heartfelt connection and respectful care, but one where consistent quality and attention to detail matter deeply to those counting on it most.
16 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Baltimore-Washington International (19 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heart Homes Residence Bay Ridge I is a warm and inviting assisted living community located in the beautiful city of Annapolis, MD. Our community offers board and care home services as well as respite care for those in need of temporary accommodations.
At Heart Homes Residence Bay Ridge I, our residents enjoy a wide range of amenities to make their stay comfortable and enjoyable. Our dining room offers delicious meals prepared with special dietary restrictions in mind. The entire residence is fully furnished, providing residents with a cozy and welcoming atmosphere. Our outdoor space includes a serene garden where residents can relax and enjoy some fresh air.
Housekeeping services are provided to ensure that each resident's living space is clean and tidy at all times. We also offer move-in coordination to assist residents in transitioning smoothly into our community. Wi-Fi/high-speed internet and telephone services are available to keep residents connected with their loved ones.
Our dedicated staff is trained to provide assistance with daily activities such as bathing, dressing, and transfers. We work closely with health care providers to coordinate any necessary medical care for our residents. Our experienced team also specializes in diabetes diet management, medication management, meal preparation, and service for those who require special dietary restrictions.
Transportation arrangements are available for medical appointments, ensuring that our residents can easily access the healthcare they need. In addition, there are plenty of nearby amenities including parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.
We believe in enriching the lives of our residents through engaging activities tailored to their interests and abilities. Scheduled daily activities provide opportunities for socialization and recreation within the community.
Heart Homes Residence Bay Ridge I is committed to providing exceptional care in a nurturing environment where each resident feels safe and valued. We invite you to visit us and experience the comfort and peace of mind we offer at Heart Homes Residence Bay Ridge I.
Heart Homes Residence Bay Ridge I is located at 3023 A Arundel On The Bay Road, Annapolis, MD 21403 in Anne Arundel County, Maryland
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