276 Razorville Road, Washington, ME 04574
For more information about senior living options: (866) 208-4318
Overall Review of Washington Manor
Pros
They are committed to reaching the client living at Washington Manor.- They remain hopeful about finding a reliable way to communicate with the client.
- They persist in attempting to contact the client through multiple numbers.
- They demonstrate patience and perseverance in handling the communication challenge.
- They value clear and responsive communication with the client.
Cons
The reviewer cannot reach the client living at Washington Manor.- They have had no luck reaching the main number or the client's number.
- No one answers the phone at any time of day.
- Calls go unanswered, making communication consistently difficult.
Review
Washington Manor in Washington, ME is best suited for residents who are largely independent and whose families can manage updates through in-person visits or alternative channels. The sole publicly available feedback paints a vivid red flag: staff accessibility appears unreliable, making reliable communication with the facility a lived concern. In practice, this community aligns with scenarios where daily coordination with administration is not a critical need, or where families are present to supervise and verify resident status in person rather than depend on routine phone updates.
Families that rely on timely phone or portal-based updates, urgent alerts, or easy coordination of medical appointments should consider alternatives. The lack of a consistent point of contact raises practical barriers to addressing health changes, scheduling needs, or sudden care adjustments. For someone who must navigate medications, physician notes, or caregiver handoffs, the risk of missed messages or delayed responses can translate into real safety and quality-of-life consequences. In short, this facility’s current communication reality is a decisive factor for decision-making.
Main cons center on unresponsiveness. The persistent difficulty in reaching the main number or a client’s contact line, at any time of day, translates into uncertainty about who is overseeing daily care, who approves changes in routines, and who can handle emergencies. This issue is not a minor irritant; it undercuts trust in care continuity, timely medication administration, and the ability to coordinate with outside medical providers. When family members cannot count on rapid confirmation of a resident’s status, the prospect of complex care coordination becomes unnecessarily arduous.
The available information offers no documented positives to counterbalance the communication failures. No specific strengths, such as noted staffing levels, program variety, safety practices, or resident satisfaction, are described in the feedback provided. Without verifiable pros that offset the prominent drawback, the overall value proposition weakens. In this light, the one-star assessment signals a fundamental flaw in daily operations: dependable contact with staff is not demonstrably available, and that shortfall dominates the resident experience.
Practical steps protect families during the decision process. Before deciding, arrange an on-site visit focused on communication workflows: request a dedicated point of contact, such as an administrator or resident services manager, and confirm their after-hours availability. Inquire about alternate contact methods, cell numbers, email, or a resident portal, and test them during the tour. Seek explicit assurances about emergency procedures, staff coverage after hours, and how updates to family members are handled during weekends and holidays. Speak with current residents or their families, if possible, to corroborate any assurances and to gauge the consistency of information flow.
Conclusion and recommendation: given the single, candid report of persistent phone inaccessibility, Washington Manor warrants cautious consideration and careful comparison against nearby options with demonstrated reliability in communication. If this community remains in the shortlist, insist on a written, actionable communication plan and concrete response-time benchmarks before any placement agreement. For families prioritizing predictable updates and easy staff accessibility, exploring alternatives with transparent operations and proven responsiveness is strongly advised. The decision should hinge on verifiable, repeatable communication practices that align with the resident’s needs and the family’s oversight capacity.
34 resident community capacity
Assisted Living
Activities on-site
Beauty salon
Cable or satellite TV
Devotional services off-site
Dining room
Fully furnished
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
24-hour call system
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
Medication management
Mental wellness program
Special dietary restrictions
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