115 Summit Ter Apt 85, South Portland, ME 04106
For more information about senior living options: (844) 490-3973
Jonathan Marlow is a highly communicative property manager who addresses maintenance requests quickly. Summit Terrace is a quiet, clean neighborhood with well-kept grounds. The maintenance team is helpful, capable, and prompt, with staff like Jason and Evan going above and beyond. Kyle Fraser, the property manager, is wonderful, professional, and responsive to residents' concerns. Washer/dryer issues are handled promptly, with replacements provided when needed. The location offers close proximity to the beach and convenient access to shops and amenities. Residents describe Summit Terrace as a well-maintained, beautifully landscaped, quiet, and friendly place to live.
Summit Terrace is described as the worst place they've rented from so far. The property manager sits in front of a computer all day yet cannot acknowledge emails. The units are priced like luxury despite maintenance issues such as a ceiling light shade taped to the ceiling with adhesive. They claim residents violate the lease for having packed boxes in their space for too long. Rent is increased every year by as much as legally possible. The phone system is terrible; calls often go unanswered. Melissa Harper is comically bad at answering the phone, coordinating schedules, and performing duties. The application process is unfriendly: a $550 deposit up front, withholding $50, and deposits taking over a month to be returned. Maintenance requests go unanswered or unaddressed; there is little communication about if issues are fixed. The landscaping is neglected; tenants end up doing maintenance themselves.Summit Terrace comes across as a complex place to live, delivering a paradox of experiences that tilt between high praise and frank frustration. On the one hand, the grounds are repeatedly described as well kept, quiet, and convenient, with neighbors that feel friendly and a neighborhood that many tenants seem to love. Several reviews highlight the location as a major selling point: proximity to the beach, easy access to groceries, pharmacies, and other amenities, and a walkable feel that makes daily life pleasant. A few residents even describe Summit Terrace as an oasis within a chaotic world, thanks in large part to the people who run and maintain the place.
But the positive atmosphere is far from universal. A persistent thread across multiple reviews is frustration with inconsistent management and communication. Some tenants experienced excellent service from specific staff, notably Kyle and Jason, who are praised for being responsive, professional, and effective at addressing maintenance issues quickly. In several accounts, their quick responses and clear communication stand out as a defining contrast to other experiences with the property management team. Meanwhile, other tenants describe encounters with a more obstructive or absent office presence, including an impression that the property manager spends more time in front of a computer than engaging with residents, isn't promptly answering emails, and can be hard to reach by phone.
The inconsistency extends to onboarding and resident support. One review paints a very negative picture of the applicant experience: a rigid deposit arrangement, a slow process for returning deposits, and application requirements that felt opaque or punitive. Another account underscores the operational side of management challenges, noting that calls and emails frequently go unanswered, that there are delays in coordinating schedules, and that there can be a palpable gap between what the office advertises and what tenants actually experience on a day-to-day basis. In contrast, a more recent staff transition is described positively by some residents: a new property manager, Jonathan Marlow, is described as highly communicative and capable of coordinating efforts in a timely fashion, suggesting improvement when the right person is in charge.
Financial terms and incentives contribute to the mixed sentiment as well. Rent at Summit Terrace is described by several tenants as rising aggressively - "as much as they legally can" - with examples indicating increases approaching $200 in a single year. In response, the management has pursued different promotional tactics to attract and retain renters, including initial lease promos like first-month free or first-two-months free, and later offers to current tenants offering substantial incentives for bringing in new tenants - an approach some tenants interpret as a workaround rather than a straightforward benefit of the lease. There are also concerns about the perceived misalignment between the luxury branding of the property and the realities inside the units, including fixtures that feel temporary or poorly maintained, such as ceiling lights attached with adhesive tape or appliances that fail to function adequately.
Maintenance experiences run the gamut from miraculous to maddening. Some tenants recount rapid, thoughtful responses from Kyle and Jason: the washer and dryer are repaired quickly, a new unit is installed swiftly after a malfunction, and maintenance staff are described as capable and friendly. Others report months-long delays with essential repairs, a lack of proactive maintenance, and a sense that certain issues - like nonfunctional washers and dryers, heat problems in winter, or general upkeep - are not being addressed in a timely or professional manner. The contrast between the "emergency maintenance" visits that occur sporadically and the long stretches without updates or fixes contributes to a sense of unpredictability about living there. One review even hints at broader maintenance neglect, with comments about landscapes and upkeep being inconsistent and certain amenities not receiving the attention expected when marketing themselves as luxury apartments.
The personal experiences of residents vary widely, but a shared thread appears in the sense that Summit Terrace can feel like two different places depending on who you interact with and when. Some tenants celebrate two years of residence with renewed confidence in the community, praising neighbors, the neighborhood vibe, and a management team's responsiveness when it's aligned with the right staff. They emphasize not only functional support but the sense of being heard and helped by someone like Kyle, Evan, or other members of the maintenance crew who go above and beyond to address issues and make residents feel at home. In these accounts, the result is a living environment that feels stable, welcoming, and well-suited to families and individuals who value proximity to the beach and convenient access to daily needs.
Other residents walk away with a much more tempered or negative impression. They describe difficulties obtaining timely responses, a sense of being dismissed or neglected by the office, and a feeling that promises about amenities and upkeep do not always translate into reality. The economics of living there - especially the rising rent and the sometimes opaque deposit and refund processes - tend to color their overall evaluation. The presence of a mixed leadership landscape, with some managers delivering excellent service and others failing to meet expectations, reinforces the perception that Summit Terrace is a place where experience heavily depends on the particular staff member you encounter and the timing of your requests.
Taken together, Summit Terrace emerges as a place of notable contrasts. For many, the appeal rests in a quiet, well-kept setting with a strong sense of community and a staff that can be superb when the right individuals are in charge. For others, the reality behind the marketing - charges that rise steeply, maintenance delays, and inconsistent communication - creates a sense of frustration and disappointment. In the end, the overall impression is that Summit Terrace can be a wonderful home under the right management and the right circumstances, but prospective renters should approach with eyes wide open: verify who the on-site manager will be, clarify how maintenance requests are handled, and be prepared for a range of experiences that can shift over time as staff and policies change.
2 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Portland International Jetport (4 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Summit 85 is an assisted living community located in South Portland, ME that offers a range of amenities and care services to ensure the comfort and well-being of its residents. The community provides a dining room where residents can enjoy delicious meals prepared by the staff, taking into consideration any special dietary restrictions. The living spaces are fully furnished, providing a cozy and comfortable environment for the residents.
In addition to the indoor spaces, Summit 85 also offers outdoor areas where residents can relax and enjoy nature. Housekeeping services are provided to maintain cleanliness and tidiness within the community.
The community also provides various care services to assist with activities of daily living, such as bathing, dressing, and transfers. Health care providers are coordinated with to ensure that residents receive proper medical attention whenever needed. Medication management is also available to help residents stay on top of their medication routines.
Summit 85 takes into account individual dietary needs and preferences when preparing meals for its residents. Special dietary restrictions are accommodated to ensure that every resident receives nutritious and satisfying meals.
To keep residents engaged and active, a variety of scheduled daily activities are organized within the community. Residents have the opportunity to participate in these activities according to their interests and preferences.
Convenience is another aspect that Summit 85 emphasizes on. With nearby cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals, residents have easy access to various amenities and healthcare facilities.
Overall, Summit 85 provides a nurturing environment with comprehensive care services that cater to the unique needs of each resident while promoting an active and fulfilling lifestyle.
This part of South Portland, Maine offers a variety of amenities and services that cater to seniors looking for a convenient and comfortable living environment. With a selection of restaurants, cafes, pharmacies, physicians, theaters, and hospitals within close proximity, residents have easy access to essential resources. The nearby parks provide opportunities for leisurely walks and enjoying the outdoors. Additionally, the presence of healthcare facilities such as Mercy Hospital Infusion Unit and Maine Medical Center ensures that medical needs are well taken care of. Overall, this area provides a well-rounded community with convenient amenities for seniors looking to settle down in a vibrant and accessible location.
Summit 85 is located at 115 Summit Ter Apt 85, South Portland, ME 04106 in Cumberland County, Maine
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