116 Summit Ter Apt 73, South Portland, ME 04106
For more information about senior living options: (844) 490-3973
Kyle Fraser, the property manager, is wonderful - professional, articulate, and prompt to address concerns. Jonathan Marlow is very communicative and quick to address maintenance requests. Jason installed a washer and dryer promptly when needed. The maintenance team is great - always helpful, capable, and pleasant. Summit Terrace is well maintained, beautifully landscaped, and quiet with friendly neighbors. The neighborhood is nice, with close proximity to the beach and amenities. The office and management are easy to contact and responsive to tenant concerns.
The place is described as the worst they've rented from so far. The property manager does nothing but sit in front of a computer and won't acknowledge emails. Units are priced like luxury despite defects (e.g., a ceiling light shade held up with adhesive tape). Management supposedly claims tenants are violating the lease for having packed boxes, even when not hazardous. Rent is increased every year by as much as legally possible. There were three mailboxes without names in a six-unit building. The office is terrible at answering the phone; calls and messages go unanswered. The application process is poor, with a high upfront deposit and slow deposit refunds. Maintenance requests go unaddressed; no one answers or shows up. Maintenance staff are described as unprofessional and intimidating.Summit Terrace comes across in these accounts as a place with real charm and a real variance in how it's run. On one hand, the neighborhood is often praised: quiet, well-kept grounds, a walkable location near groceries, schools, and even the beach, plus a sense of community among residents that many say drew them to stay for years. On the other hand, the management and maintenance side of things can feel scattershot, inconsistent, and sometimes frustrating enough to sour an otherwise good living situation. Across more than a dozen reviews, renters paint a picture of a property with strong positives undermined by real drawbacks in responsiveness, communication, and value.
A persistent thread in the negative feedback is about how the office and property manager handle inquiries and issues. Several reviewers complain about a lack of timely communication: long delays answering emails, phones that go unanswered for days, and office visits that feel ignored or futile. One person recounts calling 17 times over four days with no response, while others describe similar patterns of "no one picks up," no visible staff in the office, and a sense that the management team isn't actively coordinating or coordinating schedules. The impression is of a team that only sporadically engages with tenants, which makes even routine requests feel uphill.
Within that framework, there are a few standout exceptions. A number of tenants speak highly of Kyle, described as professional, articulate, and prompt in addressing concerns, and of Jason, the maintenance counterpart, who has been praised for swift service and practical problem-solving. Some residents recount instances where issues were resolved quickly after they reached out to Kyle or Jason, including the replacement of appliances or urgent fixes. A more recent positive note highlights Jonathan Marlow as a new property manager who has been communicative and helpful, suggesting that shifts in management personnel have sometimes improved the experience. Taken together, these voices show that Summit Terrace can deliver solid, reliable service, but only when the staff are engaged and responsive.
The rental economics tell a story of price tension and incentives aimed at attracting new tenants, often at the expense of current ones. Several reviews note rent increases that feel steep - "as much as they legally can," with one account citing an increase of nearly $200. That same thread describes a leasing strategy that leans heavily on attracting new tenants with incentives: offers of one or two months free on the website, followed by later promotions, and even a referral-style perk where current tenants could earn money if they got someone to sign a new lease. These moves suggest a landlord focused on occupancy and market positioning, but they also underscore perceptions that tenants who renew may not receive the same consideration or flexibility they see available to new renters.
The application and deposit process adds another layer of dissatisfaction for some. A recurring gripe is the upfront deposit policy, with one reviewer noting a $550 security deposit and another that a portion is withheld before tenants even know what the requirements are. The timeline for returning deposits is also a pain point, with some tenants reporting lengthy delays - over a month in at least one case - before any funds are returned. Taken with the rent growth and renewal incentives, the deposit policy and its execution contribute to a sense that Summit Terrace can be a financially opaque or frustrating place to navigate, even before any maintenance drama enters the picture.
Maintenance and unit conditions surface in some of the most concrete critiques. There are reports of broken or aging appliances, with the washer and dryer repeatedly mentioned as a problem area. In some units, there is a perception that maintenance is sporadic or unresponsive, while other accounts describe quick, above-and-beyond responses that rebuild faith in the system. The discrepancy is jarring: some tenants feel abandoned when a problem is not addressed promptly, while others recount a seamless fix after they connected with the right person on the team. The physical reality of a unit - whether a shade is taped to the ceiling, or a laundry room is timely repaired - becomes a proxy for overall trust in the management's capability to maintain the property.
Finally, the overall atmosphere around Summit Terrace blends appreciation for the tangible benefits with the frustration of ongoing service gaps. Residents repeatedly highlight the quiet, clean grounds and the quality of the neighborhood, with many extolling the proximity to beach access, shopping, and good school districts. The sense of community, friendly neighbors, and the comfort of living in a well-kept environment come through in several accounts. Yet these positives are tempered by the sense that, without consistent responsiveness from management and a more predictable approach to maintenance and leasing terms, the experience can quickly feel like it hinges on who is in the office and when they answer the phone.
In sum, Summit Terrace appears to offer a compelling living environment for those who prize location, neighborhood feel, and reliable on-site maintenance when staff are engaged. The glaring caveats are inconsistent management responsiveness, recurring maintenance communication gaps, and rent and deposit practices that can leave long-tenured residents feeling less valued than newer arrivals. For someone considering moving in, the takeaway is clear: you may find a wonderful community once you establish a good rapport with a responsive property manager like Kyle, Jason, or Jonathan, but you should also be prepared for periods of quieter office presence and for administrative processes that can be slower and less transparent than you might expect. If you value proximity to the coast, a peaceful setting, and a strong neighbor network, Summit Terrace has much to offer; if you require consistently proactive management and predictable financial terms, it's worth probing today's leadership and maintenance track record before committing.
2 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Portland International Jetport (4 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Summit 73 in South Portland, ME is an exceptional assisted living community that offers a wide range of amenities and care services to ensure a comfortable and fulfilling lifestyle for its residents.
Our community features a spacious and inviting dining room where residents can enjoy delicious meals prepared by our skilled culinary team. The entire facility is fully furnished, providing a cozy and homely atmosphere. We also have a beautiful garden where residents can relax and unwind amidst nature.
To make life easier for our residents, we offer housekeeping services to keep their living spaces clean and organized. Additionally, our dedicated staff assists with move-in coordination, ensuring a smooth transition into our community. Outdoor space is available for residents to enjoy fresh air and outdoor activities.
We understand the importance of connectivity in today's world, which is why we provide telephone and Wi-Fi/high-speed internet access throughout the community.
In terms of care services, Summit 73 offers comprehensive assistance with activities of daily living such as bathing, dressing, and transfers. Our staff works closely with healthcare providers to coordinate medical appointments and ensure all necessary care is provided. We also specialize in diabetes diet management and offer meal preparation tailored to specific dietary restrictions.
Transportation arrangements are available for medical purposes as well as for doctors' appointments, allowing residents to easily access essential healthcare services.
Residents at Summit 73 have the opportunity to engage in scheduled daily activities designed to promote socialization, physical fitness, mental stimulation, creativity, and overall wellbeing.
Additionally, the surrounding area provides ample opportunities for exploration with numerous cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals just a short distance away.
At Summit 73 in South Portland, ME resident satisfaction is our top priority. We strive to create a welcoming environment where individuals can thrive while receiving personalized care and enjoying an array of amenities and nearby attractions.
South Portland, Maine offers a diverse range of amenities and services for seniors looking to settle in the area. With several restaurants, cafes, and pharmacies within close proximity, residents can easily access dining options and healthcare facilities. The presence of parks like Bug Light Park and Fort Williams Park provides opportunities for outdoor recreation and relaxation. Additionally, nearby physicians and hospitals such as Mercy Hospital and Maine Medical Center ensure access to quality medical care. The availability of theaters like Patriot Cinemas also offers entertainment options for seniors looking to enjoy cultural activities. Overall, South Portland presents a convenient and vibrant community for seniors seeking a comfortable living environment with easy access to essential services.
Summit 73 is located at 116 Summit Ter Apt 73, South Portland, ME 04106 in Cumberland County, Maine
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