516 Greenwood Road, Norway, ME 04268
For more information about senior living options: (844) 490-3973
The staff are friendly, courteous and knowledgeable, making visits very enjoyable. The care at Norway Rehab was the best the patient has received anywhere. The nurses and doctors are exemplary human beings, truly caring and empathetic. From housekeeping to administration, the care is outstanding. The environment is happy, and residents are well cared for and kept engaged with staff. The facility is clean, well cared for, and the food is excellent. The team consistently goes above and beyond and treats families with respect and involvement in decisions. The staff are kind and patient, providing wonderful care that gives peace of mind to families. The center is a top choice for rehab and recovery, recognized for exceptional care and service.
The reviewer described the facility as a nightmare and said it should have 0 stars, noting they were not notified when their mother was dying. They reported spending about 30 hours with their mother in a folding chair and learning of her death only via a Facebook post. They alleged that the designated Power of Attorney was sidelined after the mother's death, decisions were blocked from next of kin, and a relative signed for the estate against their wishes. They claimed mistakes at the facility caused serious damage and warned others not to let their family go there. They stated their mother was denied physical therapy and kept at the facility far longer than appropriate, preventing discharge home. They criticized the leadership and management, blaming higher-ups rather than frontline staff. They asserted they would not trust the facility with a loved one, or even a pet, based on their experience. They described the care as failing to meet basic standards, with the nightmare seemingly growing and nothing being made easier by anyone there.Norway Center for Living and Rehabilitation emerges in a broad tapestry of experiences that many families describe as deeply positive and transformative. Across numerous firsthand accounts, the facility is painted as a place where care is delivered with genuine kindness, empathy, and professionalism. Families repeatedly highlight the warmth of the staff - from nurses and aides to doctors and administrators - who are portrayed as not only highly capable but also considerate human beings who treat residents like family. The praise is often accompanied by specific names and moments that illustrate everyday excellence: Callie, Mitzi, Alex, Chloe, Janna, Jess, Tobi, and Dr. Norwood are among those singled out for going "above and beyond," embodying the care ethos that many reviewers say distinguishes Norway Rehab from other rehab settings.
The quality of care at Norway Rehab is a common thread that appears in multiple reviews. Visitors and patients alike describe receiving care that is attentive, thorough, and patient-centered. Some accounts emphasize a seamless continuum of care - whether recovering from surgery, undergoing rehabilitation, or navigating complex medical decisions - with staff coordinating to address both medical needs and personal concerns. The consistency of this care is underscored by remarks about teamwork among nurses, aides, and physicians, as well as the involvement of immediate family in treatment plans. In several testimonials, the facility is credited with helping people regain mobility and confidence, with a sense that the care team genuinely strives to restore independence and well-being.
Environment and engagement also figure prominently in the positive reviews. Families repeatedly note that the center feels fresh, clean, and well maintained, with a welcoming atmosphere that contrasts with "stuffy" facilities. The staff's ability to keep residents engaged through meaningful activities and social interaction is a recurring compliment, with remarks about residents being kept busy and involved in daily life. The dining experience is described as excellent in some accounts, and the emphasis on social connection is reinforced by examples of technology-enabled communication with loved ones - such as FaceTime calls - that bring comfort to family members who cannot be physically present. A sense of security and daily purpose is repeatedly expressed for residents who thrive in this environment.
Family experiences over the long term reinforce the impression of Norway Rehab as a place where loved ones feel seen and valued. Several testimonials speak of long-term residential care in which the family felt involved and reassured by the staff's ongoing commitment. One reviewer lauds the facility for treating their parent with "care with love and compassion," while another emphasizes the staff's responsiveness and teamwork that helped a family navigate recovery after surgery. The sense that residents are treated like members of a broader family - whether through personal attention, regular updates, or compassionate interactions - appears as a defining feature in many positive narratives. The promise of reliable, attentive care is reinforced by residents who have thrived under the facility's supervision over extended periods, including reviews that celebrate centenarian residents enjoying daily life in a supportive setting.
Among the more emphatic accolades, some reviewers highlight recognition beyond the local community: the center is described as a consistently high-performing facility, with mentions of a five-star rating and placement on a national ranking list. Comments about staff being "exceptional," the facility's cleanliness and upkeep, and the quality of medical oversight all contribute to a portrait of a center that has earned trust through long track records of positive outcomes. In these accounts, the care team's ability to communicate clearly with families, explain treatment plans, and acknowledge the emotional dimensions of rehabilitation adds a layer of reassurance that many families find invaluable during vulnerable times.
No discussion of the community is complete without acknowledging the more troubling perspective that some readers shared. A single, highly charged review recounts a grave and painful experience involving a loved one. According to this account, family members were not informed when a mother's death occurred and learned of the passing only through social media, which the reviewer found deeply distressing. The report goes on to describe extended periods spent with the loved one in a folding chair and a perceived lack of timely notification, as well as issues related to power of attorney and decision-making after death. The reviewer alleges that the facility did not honor legal expectations about next-of-kin authority and notes significant frustration over what they viewed as bureaucratic obstacles surrounding therapy access and financial matters tied to the estate. This account characterizes the environment not as compassionate care in crisis, but as a "nightmare" that magnified an already devastating event and left the family feeling excluded and powerless.
Within the same review, there are pointed critiques about governance and policy as they intersect with family needs. The family asserts that staff could be cooperative and kind on a day-to-day basis, but that higher-level decisions and business practices hampered their ability to navigate the situation with dignity and clarity. The language is strong and unequivocal, expressing a lack of trust in the administrative side of the facility and a belief that legal and ethical processes were not adequately respected. While this single perspective is stark, it stands in tension with the numerous affirmations of outstanding care that cross other reviews, highlighting the potential for disconnect between the day-to-day bedside experience and the administrative handling of sensitive crises.
Taken together, the collection of reviews presents a facility that, for many families, embodies the best possibilities of rehabilitative and long-term care: a team of compassionate professionals, a clean and engaging environment, and a culture that often places residents and their families at the center of decision-making. Yet the narrative also acknowledges that even highly regarded centers can face critical challenges in moments of tragedy or crisis, where communication gaps, policy ambiguities, and administrative processes can profoundly affect a family's experience. For anyone evaluating Norway Rehab, the balance of these voices suggests a place with remarkable strengths in daily care, empathy, and patient outcomes, tempered by a clear reminder to inquire about notification policies, family involvement in emergencies, and the steps the facility takes to protect the rights and wishes of both residents and their families when difficult circumstances arise.
3 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to Helen's Family Home, a warm and inviting assisted living community nestled in the picturesque town of Norway, Maine. Our home is designed to provide a supportive and nurturing environment where residents can thrive while enjoying their independence.
At Helen's Family Home, we pride ourselves on offering a range of amenities that ensure comfort and convenience. Residents will enjoy spacious dining areas, beautifully landscaped gardens, and cozy outdoor spaces perfect for relaxation. We understand the importance of staying connected, which is why we provide Wi-Fi and high-speed internet access throughout the community.
Our dedicated team offers comprehensive care services tailored to meet each resident’s unique needs. From assistance with daily living activities to medication management and health care coordination, our professional staff is here to support residents every step of the way. We also cater to special dietary restrictions with thoughtfully prepared meals that adhere to specific nutritional requirements, ensuring every resident enjoys delicious and healthful dining experiences.
Engagement in meaningful activities is at the heart of our community. We host scheduled daily activities that promote social interaction and well-being, allowing residents to build friendships and enrich their lives. Additionally, we offer transportation arrangements for medical appointments and other outings, ensuring that residents have access to essential services without added stress.
Surrounded by charming local amenities, Helen's Family Home is conveniently located near two cafes, four restaurants, two places of worship, a lovely park for outdoor enjoyment, as well as seven nearby physicians should medical care be needed.
At Helen's Family Home in Norway, ME, we are more than just a place to live; we are a caring community focused on enhancing quality of life through compassion and connection. Come experience the warmth of our family-oriented environment today!
Helen's Family Home is located at 516 Greenwood Road, Norway, ME 04268 in Oxford County, Maine
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