60 Ohio Street, Bangor, ME 04401
For more information about senior living options: (844) 490-3973
They get along with everyone and enjoy delicious meals every day. A group house is seen as a home when it functions as a group home. They strive to treat everyone the way they would want to be treated. The thought behind the work is good.
The staff aren't appreciated and are belittled by senior authority figures with a power hunger for control and dominance. There is no growth; the environment is stale and avoids challenging residents or staff. Leadership is not consistently motivational or focused on residents' well-being; quality assurance is inconsistent. Residents are judged by unrealistic standards, as if they must perform impossible tasks to be valued. Both residents and staff are seen crying or hiding, and illness is not tolerated. A single manager exercises domineering control, degrading, shaming, and publicly humiliating residents and staff. Care is driven by money rather than genuine concern, with quality assurance remaining unreliable. The training culture dehumanizes residents and undermines trust. HR interactions are petty and blame-driven, contributing to a toxic atmosphere. The team says yes even when they should be saying no, and speaking up leads to questions and scrutiny. Mental health days for staff are criticized as inappropriate in a supposedly supportive environment. The facility is described as receiving no stars, lacking praise or validation.There's a strange tension in the story of this group living situation. On one hand, there's a sense of community that feels promising: the writer notes that it's great to get along with everyone and that there are delicious meals every day. That surface warmth is the pull of a group home that could, in theory, feel like a real home rather than a cold institution. Yet beneath that veneer lies a persistent atmosphere of discomfort that isn't just passing - it's described as a place where people go to feel uncomfortable forever.
The core critique centers on the staff experience and how they're treated. The reviewers say the staff aren't appreciated and are belittled by senior authority figures who seem driven by a hunger for control and dominance. This isn't about occasional stern feedback; it's framed as a systemic posture of power that pervades daily life. The call is for "cleaning house" - a sweeping reform to bring in fresh perspectives, prioritize care, and implement quality assurance practices that are actually practiced by anyone involved with the residents. In short, the system is accused of rewarding a certain aura of authority rather than genuine, consistent care.
The culture is painted as stagnant and inward-looking. Growth is described as absent, replaced by a stale routine that feels like a "comfortable quicksand" that keeps people from facing real challenges. The leadership is criticized for not being motivational or consistently influential in a way that benefits those living there. The piece cautions against a one-size-fits-all mindset, arguing that standard methods won't fix complex, individualized needs. A well-worn critique appears in the line about judging a fish by its ability to climb a tree - a powerful image for a setting that supposedly should adapt to each resident's abilities, not force them into arbitrary measures of success.
Underlying this critique is a personal ethic about how care should be delivered. The writer emphasizes a commitment to treating others the way they'd want to be treated - someone they love could be in the same position after all. The appeal is for residents to be judged less by rigid expectations and more with compassion that recognizes their humanity. The sense is that the current environment encourages conformity over empathy, with arbitrary judgments and a lack of genuine concern for the people who rely on this care. The writer points out that residents were seen crying or hiding, with staff sometimes in a similar state, and even notes that taking sick days appears to be discouraged or disallowed as a normal part of workplace life.
There are specific personalities and scenes that anchor these accusations. One figure - described as a "one small man" with "little man syndrome" - is accused of commanding a team through degradation, shaming, and public humiliation of both residents and staff. The critique is not just about bad days or harsh words, but about a culture that tolerates or even rewards such behavior because the financial rewards or job security seem to overshadow the harm caused to people's dignity. The writer asserts that while the idea behind the operation may appear sound, the day-to-day reality of quality assurance and humane treatment is lacking, and those who care are left to battle the prevailing climate.
The narrative then brings in named individuals and hard-edged accusations to illustrate the moral distress involved. Jill Allen is singled out for dehumanizing her own child during trainings, a revelation that compounds the sense of betrayal and heartbreak for the writer. The claim that she abandoned her own son who has intellectual disabilities is presented as a stark indictment of character, spanning two decades of absence from a life where support was desperately needed. The piece argues that twenty years in such a situation is far too long, and it challenges readers to consider the difference between intention and impact - between "the thought is good" and the people who actually endure the consequences of poor practice.
There's also heavy criticism aimed at the human resources side of the operation. Teri, described as the HR representative, is portrayed as petty and capable of inflicting hurt through administrative micromanagement and petty power plays. The overall atmosphere is depicted as one where the team constantly says yes to directives even when individuals are expressing clear, internal resistance. When someone raises concerns, they are met with procedural questions - what, why, and a demand for doctor's notes - creating a culture where grievances become bureaucratic hurdles rather than opportunities for improvement. Mental health days for staff are dismissed as inappropriate, framed as an inconsistency with the agency's stated "support" role, which only compounds the sense that genuine care is selective and conditional.
The closing notes are a deliberate call to action. The writer urges change, pleading for someone to save the residents and preserve what is valuable about the place before it fades away completely. The message is urgent: "Make the change you wish to see in the world." The tone is raw and direct, with a final, stark assessment that the organization, as described, fails to earn even a single star. The piece portrays a team that consistently nods along to commands while inwardly resisting the very care they are supposed to provide, and it ends with a plea for reform that centers on real accountability, empathy, and respect for the people who live and work there.
10 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bangor International (2 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Miller Terraces in Bangor, ME is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. With a beautiful dining room and fully furnished accommodations, residents can enjoy delicious meals and a cozy living space. The community also features a lovely garden and outdoor space where residents can relax or engage in outdoor activities.
At Miller Terraces, housekeeping services are provided to ensure that the living environment is always clean and tidy. Additionally, move-in coordination is offered to assist new residents in transitioning smoothly into their new home. Residents can stay connected with friends and family as the community provides telephone services and Wi-Fi/high-speed internet access.
Personal care services at Miller Terraces are designed to meet individual needs and provide assistance with activities of daily living such as bathing, dressing, and transfers. The community also coordinates with health care providers to ensure that residents receive the necessary medical attention. Special dietary restrictions are accommodated through diabetes diets and meal preparation services.
Transportation arrangement for medical appointments is available, ensuring easy access to healthcare facilities. Scheduled daily activities keep residents engaged and entertained within the community. Moreover, Miller Terraces enjoys a convenient location with two nearby cafes for socializing or enjoying a cup of coffee. Three parks provide opportunities for outdoor recreation while ten pharmacies ensure easy access to medications. With 42 physicians in close proximity, medical support is easily accessible. There are 26 restaurants nearby for residents looking to dine out or try different cuisines.
Furthermore, there are three transportation options nearby for additional convenience. Additionally, two places of worship offer spiritual support for residents who desire it. Those interested in cultural activities can take advantage of the nearby theater for entertainment options. Lastly, eleven hospitals in the vicinity ensure immediate medical attention if ever needed.
Miller Terraces in Bangor, ME offers an enriching assisted living experience with excellent amenities and care services tailored to meet the unique needs of each resident.
Miller Terraces is located at 60 Ohio Street, Bangor, ME 04401 in Penobscot County, Maine
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