West Clacasieu Cameron Hsptl

Pros

• The labor and delivery team provided compassionate, patient-centered care from check-in to discharge.
• Ms. Jennifer S. in the Women's Center is wonderful.
• The staff in the Women's Center were angels, showing kindness and support.
• The gallbladder removal team was amazing.
• The migraine care during a midnight visit was compassionate and effective.
• The team at West Cal-Cam Hospital's Women's Center delivered top-tier care and made the experience memorable.

Cons

• They described the lab staff as rude and unprofessional, leaving them with a bad impression and choosing to take their business elsewhere.
• They claimed the lab department had declined in quality over the last two months.
• They alleged the labor and delivery staff mistreated them, delivering labor care with minimal pain relief and poor empathy.
• They argued the death certificate for their veteran husband was inaccurate, hindering benefits, and criticized the hospital's handling and communication.
• They stated that ER, ICU, and Women's Center staff were hateful, judgmental, and discriminatory, with only one cited exception.
• They warned others to avoid the hospital due to aggressive billing and high charges.
• They reported being billed thousands of dollars for minimal care, receiving little treatment in return.
• They described long ER wait times and delays in obtaining test results, contributing to a negative experience.

Review

The collection of reviews paints a complicated and often contradictory picture of CalCam Hospital and its West Cal-Cam facilities, especially when you move from one department to the next. On one extreme, there are glowing tributes to compassionate care in the Women's Center and during labor and delivery, with several staff members singled out for their kindness, patience, and expertise. On the other, there are harsh, pointed complaints about rude staff, disorganization, and dismissive or even negligent behavior in the ER, labs, and other departments. Taken together, the messages suggest a hospital that can be superb in some hands and deeply frustrating in others, depending on which team you encounter and what your needs are.

Several reviews criticize the lab and ER experiences as excessively unhelpful and unprofessional. One patient described the staff behind the counter as "rude and unprofessional," with cursing and other distractions happening in the back while the patient waited ten minutes without any accommodation or explanation. Another reviewer called the ER visit "one of the worst" they'd had, noting that triage was kind but the wait to obtain swab results stretched to more than four hours, with the staff saying the results existed but could not be released until a doctor could review them. A common thread in these accounts is a sense of waste and miscommunication - people waiting long times for information, feeling ignored, and leaving with nothing to show for their visit or with a "bad taste" about the experience.

Labor and delivery stories are a study in contrasts. A number of posters recount highly positive, even life-affirming care during childbirth and postpartum. They praised the labor and delivery team for treating them like family rather than just patients, and they highlighted specific names: Ms. Jennifer S., Jennifer T., Olivia, Hope Ledet, Dr. Naeem, Midwife Allison, and even a nurse named Haley who offered extraordinary empathy and support. These reviewers described care that helped them feel safe, comfortable, and valued from check-in through discharge, with care that recognized their preferences about movement, rest, and pain management. In addition, some patients recount timely, compassionate care during acute events, such as a midnight migraine where staff provided effective relief and continued to support them afterward.

Yet there are equally stark negative accounts tied to childbirth in some posts. One reviewer claimed a traumatic labor and delivery experience, describing being in significant pain with a bed pad kept for the entire labor and receiving only what they characterized as weak analgesia. They felt mistreated and emotionally stripped of control, insisting the experience was unpleasant overall. The juxtaposition within the same hospital between these two sets of experiences underscores the inconsistency that seems to permeate patient perceptions - care can be exemplary in one room and lacking in another.

Beyond the delivery rooms, the reviews recount deeply troubling experiences around a deceased husband. A patient describes decompensation during a hospital stay after dehydration from cancer treatment, followed by a rapid decline that included a stroke-like loss of function, no thorough neurological evaluation, and a discharge that the family contends led to a much poorer outcome at home. The death certificate allegedly labeled the cause as "Natural Causes" and listed Alzheimer's as the admission reason, a conclusion the reviewer disputes vehemently given the cancer treatment and dehydration that preceded admission. This reviewer argues that a death certificate error has blocked veterans' benefits and expressed a sense of betrayal and anger toward what they see as insufficient investigation and advocacy. The narrative here is not just about medical care but about recognition, accuracy, and accountability in a time of grief and financial need.

A thread running through several posts is a perception of discrimination or hostility in day-to-day interactions. One reviewer claimed they never felt so judged or discriminated against in any hospital, citing frequent experiences of hostility across ER, ICU, and other departments - save for one frontline staff member in the Women's Center who stood out as exceptionally compassionate. Another reader echoed a broader dissatisfaction with the hospital culture, suggesting that most departments share a common tone of "hateful" treatment, while acknowledging that certain staff members (like the named nurse in labor and delivery or Jennifer S.) offer a rare counterexample to the prevailing sentiment. The theme here is not just isolated incidents but a pattern of perceived indifference or unfriendliness that leaves patients feeling undervalued or dismissed.

Despite the criticisms, there are undeniable moments of wholehearted praise for specific departments and personnel. Reviews focused on the West Cal-Cam Hospital Women's Center repeatedly describe warm, attentive care that goes beyond procedural checks. Families recount experiences where interns, nurses, and doctors worked in harmony to keep patients informed, comfortable, and supported through unexpected stays, with several writers expressing that these professionals genuinely love what they do and care deeply about every patient. Other positive notes include praise for gallbladder surgery and the emotional labor of nurses who comfort patients during difficult procedures, and a separate account of a successful and supportive postpartum journey that left families grateful and impressed.

Finally, financial and administrative concerns surface repeatedly in these reviews. Several patients describe burdensome bills and billing practices that feel coercive or opaque. One account mentions being billed thousands of dollars for services rendered, paired with experiences that felt insufficient or incomplete - beds, tests, or treatments that did not fully address the patient's stated concerns. The recurring tension between high-quality, compassionate care in some settings and abrupt, impersonal, or financially stressful experiences in others creates a mixed overall picture. For many readers, the hospital represents a paradox: capable, caring professionals delivering outstanding experiences in some wings, while others report disorganization, perceived neglect, or hostility elsewhere.

In sum, the collection reveals a hospital system that elicits strong and divergent reactions. For some families, CalCam and its West Cal-Cam facilities offer incredible, life-affirming care, staffed by individuals who go the extra mile. For others, the same institutions evoke frustration, fear, and anger - whether due to rude interactions, long waits, miscommunications, or troubling questions about medical decisions and documentation. The stories converge on a single truth: care at this hospital is highly variable, with bright moments of exceptional empathy and professionalism offset by episodes of perceived indifference or even harm. For anyone navigating these facilities, the takeaway seems clear - approach with informed expectations, document experiences, and seek out trusted staff members who have earned a reputation for consistency and compassion.

This part of Sulphur, Louisiana, offers a convenient and diverse range of amenities for senior living. With multiple hospitals and physicians' offices in close proximity, residents can easily access healthcare services. Pharmacies are also readily available for prescription needs. Additionally, there are various dining options ranging from fast food to sit-down restaurants, as well as cafes for socializing or enjoying a cup of coffee. Places of worship are scattered throughout the area, providing spiritual support for those who seek it. Parks offer opportunities for outdoor recreation and relaxation, while transportation options such as U-Haul make getting around town accessible. Overall, this neighborhood provides a well-rounded mix of resources for seniors looking to settle into a vibrant community in Sulphur.

Hospitals

• West Calcasieu Cameron Hospital (0 miles)
• West Calcasieu Cameron Hospital (2.2 miles)
• Avail Health Lake Charles Hospital (7.6 miles)
• Women & Children's Hosp Med (7.8 miles)
• Lake Charles Urgent Care (8.3 miles)
• Nami (8.5 miles)
• Imperial Calcasieu Surgical Center (8.7 miles)

Physicians

• Eye Clinic Of Sulphur The (0.1 miles)
• Sulphur Surgical Clinic (0.1 miles)
• DaVita Sulphur Dialysis (0.6 miles)
• Maplewood Family Medicine Clinic (2.1 miles)
• Business Health Partners (2.7 miles)
• Family Care Center of SW La (7 miles)
• Dermatology & Advanced Aesthetics (7.6 miles)

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (0.7 miles)
• Walmart Pharmacy (2.6 miles)
• Walgreens (2.6 miles)
• Walgreens (7.5 miles)
• Hobgood Pharmacy (7.6 miles)
• Kroger Pharmacy (8.1 miles)

Restaurants

• McDonald's (0.6 miles)
• Popeyes Louisiana Kitchen (0.7 miles)
• Hollier's Cajun Kitchen (0.7 miles)
• La Rumba (0.7 miles)
• Taco Bell (0.9 miles)
• Checkers (0.9 miles)
• Burger King (0.9 miles)

Places of Worship

• Cornerstone Christian Fellowship (0.8 miles)
• Southern Baptist Convention (1.1 miles)
• Calvary Baptist Church (1.1 miles)
• Sulphur Community Church (1.5 miles)
• Maplewood First Baptist Church (3.1 miles)
• Southern Baptist Convention (3.8 miles)
• Houston River Baptist Church (3.8 miles)

Transportation

• U-Haul Neighborhood Dealer (2.4 miles)

Parks

• Prien Lake Park (6.7 miles)
• Prien Lake Mall Playground (8.7 miles)
• Lake Charles Veteran's Memorial Park (8.9 miles)

Cafes

• Fatboyz Kitchen Table (6.7 miles)
• Panera Bread (7.5 miles)
• Starbucks (8.2 miles)
• Zeus Cafe (8.8 miles)
• The Charleston Bistro (9 miles)