Louisiana Health Care Review

Pros

• They are described as awesome, always on time, and offering great benefits.
• They provide great customer service and are professional.
• They are described as polite and courteous, with needs addressed before the call ends.

Cons

• The transportation program is unreliable, causing patients to miss appointments.
• The phone system hangs up on callers and has long hold times.
• Representatives give inconsistent information, creating confusion.
• New prior authorization requirements delay or block access to medications.
• A new system allegedly loses patient information, resulting in denied medications.
• Rides frequently arrive late or do not show up, with no direct contact line.
• The service is described as useless and a complete nightmare to deal with.
• Adults lost dental coverage, forcing out-of-pocket costs and surprise bills.
• The company denies many needed treatments and referrals, with slow or blocked approvals.
• Pack-and-play shipments are mishandled or not delivered, with refusals to resend.
• Drivers and dispatchers frequently fail to show up or miscoordinate, risking patient health.
• Customer-facing staff are rude or unhelpful, with poor attitudes and communication.

Review

A growing chorus of personal experiences paints a troubling picture of Louisiana Healthcare Connections. Review after review describes a system that often fails to deliver basic, life-impacting services - from transportation to medical access to essential supplies. Many patients recount a sense of being left to navigate a confusing maze of policies and procedures, only to encounter repeated roadblocks, miscommunications, and, in some cases, direct harm to their health and well?being. Taken together, these accounts suggest systemic issues that touch the most vulnerable - people with serious health conditions, pregnancy-related needs, disabilities, and those relying on social insurance programs.

Transportation and ride services loom large as a source of frustration and harm. Numerous reviewers describe a new ride system that is slow to respond, unreliable, or completely unresponsive. They report waiting on hold for long periods, being transferred from one line to another with no resolution, and drivers who do not show up at critical moments. For wheelchair users and others who need accessible transport, the consequences can be dire: missed appointments, extended delays, and the need to rearrange care plans around an unreliable schedule. One reviewer described a driver who repeatedly claimed to be 30 minutes away but never arrived, while another recounted a patient who waited hours and hours for a ride, sometimes missing important medical care as a result. The overall sentiment is that the transportation system is failing the people who depend on it most.

Medication access and prior authorizations emerge as another persistent point of distress. A number of stories focus on new policies introduced around October 2025 and the resulting chaos in getting medications approved. Reviewers describe lost information, denials that seem to occur despite doctor orders, and the need for appeals that delay essential treatments. A caller with a recent total knee replacement and multiple health issues describes the added burden of prior authorizations, while others recount refusals on medications like Zofran during pregnancy. The sense conveyed is that a one-size-fits-all private policy framework is creating barriers to timely and appropriate care, forcing patients to endure pain or risk destabilizing their health while waiting for bureaucratic processes to catch up.

Dental benefits, a basic and urgent need for many, have become a flashpoint for widespread dissatisfaction. Several reviewers explicitly state that adults lost access to dental coverage, leaving them to face high out-of-pocket costs or the inability to find accepting providers. The frustration is compounded by what is seen as poor communication about changes in benefits, particularly around open enrollment as a time to switch plans. The result, according to the reviewers, is significant distress and financial strain at a moment when dental health is already hard to obtain for those on Medicaid.

Compounding these issues are stories about essential baby supplies and other critical services. One parent describes waiting for a pack and play they never received, despite being promised shipment on a schedule tied to pregnancy milestones. The situation escalates from administrative confusion to tangible hardship, forcing the family to purchase the item themselves after months of waiting, only to be told a duplicate or never-shipped item had already been sent. The frustration here is not merely about inconvenience; it reflects a failure to deliver a basic, promised product at a critical life moment.

Across these disparate, yet interconnected experiences, the quality of customer service is a recurring source of anger and disappointment. People describe phone systems that never work properly, a lack of direct lines, and representatives who provide conflicting information. There are reports of rude or unhelpful staff, long hold times, and supervisors who do not intervene effectively. Some accounts accuse the organization of shifting blame rather than taking responsibility, with patients feeling they are treated as potential problems to be solved by policy rather than as people with real health needs. The broader accusation is that the system prioritizes administrative hurdles over patient care.

Several reviews verge into the realm of medical ethics and professional accountability. A number of patients claim that the organization makes medical decisions without appropriate license or medical oversight, asserting that they are effectively practicing medicine by denying or approving treatments and therapies without clinicians' input. The sense of distrust grows when patients describe repeated denials for requested treatments, physical therapy, or MRI services that multiple doctors have ordered. The overarching concern is that necessary care is being limited or blocked not on clinical grounds but on opaque, unaccountable administrative decisions, with patients worried about long-term consequences like delayed diagnoses, postponed procedures, and worse health outcomes.

The cumulative effect of these experiences is a palpable loss of trust, uncertainty about who is responsible for gaps in care, and a sense that the system is more focused on policy compliance than patient welfare. Reviewers speak of lives being affected - missed appointments, postponed surgeries, pain management disruptions, and the constant anxiety that coverage or access could be withdrawn or delayed at any moment. The stories include both acute care episodes and chronic frustrations, from pregnancy and childbirth to disability and aging, all revealing a system in which administrative complexity and inconsistent customer service undermine the fundamental goal of health coverage: reliable, compassionate, and timely access to care. In the end, the shared message is clear: when the system fails to deliver dependable transport, medication access, and basic benefits, patients are left to bear the consequences in real and sometimes devastating ways.

Hospitals

• Healthsouth Rehabilitation, Hospital of Baton Rouge (0.1 miles)
• Centene Corporation (0.2 miles)
• Our Lady Of The Lake Children’s Hospital (0.8 miles)
• Baton Rouge General Medical Center (1.3 miles)
• Our Lady of the Lake Regional Medical Center (1.3 miles)
• Our Lady of the Lake Physician Group Internal Medicine at O'Donovan (1.3 miles)
• Baton Rouge Bioidentical (2 miles)

Physicians

• Louisiana Endoscopy Center (0.6 miles)
• Louisiana Sleep Foundation (0.9 miles)
• Our Lady of the Lake Heart and Vascular Institute (0.9 miles)
• Biopotentials Sleep Center (1 miles)
• Anesthesiology Group Associates (1 miles)
• OLOL Physicians Group (1 miles)
• Louisiana Cardiology (1.1 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (1 miles)
• Walgreens (1.6 miles)
• Walmart Pharmacy (1.6 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (3 miles)

Restaurants

• Piccadilly (1.1 miles)
• McDonald's (1.2 miles)
• Copeland's Cheesecake Bistro (1.3 miles)
• Sushi Masa (1.4 miles)
• J. Alexander’S Restaurant (1.4 miles)
• Original Dearman's Soda Shop (1.6 miles)
• Don Carter's All Star Lanes (1.6 miles)

Cafes

• Panera Bread (1.3 miles)
• la Madeleine (2.2 miles)
• Starbucks (2.2 miles)
• Starbucks (2.5 miles)
• Reve Coffee Lab (2.6 miles)
• Starbucks (2.8 miles)
• Coffee Call (3 miles)

Theaters

• MovieTavern (2.1 miles)

Places of Worship

• St George Catholic Church (2.7 miles)
• Broadmoor United Methodist Church (3.1 miles)

Parks

• Parklawn Park (3 miles)

Transportation

• Hertz Rent A Car (3.1 miles)