Our Lady Manor

Pros

• They love it.
• Mom loves it there.
• Mrs. Cindy and Ms. Kay are so very friendly.
• The Manor has an excellent management group.
• The staff take extra care of the tenants.
• It is a nice place for the elderly to live, with their own apartment, a nurse on staff, and close to the hospital.
• It is a great way to help out the community by taking donations there.

Cons

• The staff do not return calls.
• There is confusion about a final warning sticker on the window.
• The staff allegedly misplaced a grandmother's pet deposit and demanded proof of payment.
• Rent checks were claimed to be locked in a drawer and could not be opened.
• Water and elevators are repeatedly shut down for extended periods due to construction.
• Visitors are required to use a security system and sign in and out, hindering access to a resident.
• A curfew is imposed on residents and guests, and the sliding door is locked so it does not open when needed.

Review

This collection of experiences paints a picture of a community that many residents and families hold dear, even as a few concerns surface. Several voices say it outright: they love it there. A member's mom is happy living in this setting, and the sentiment is echoed by others who describe the place as friendly and welcoming. The impression that lingers from multiple comments is that the environment feels like a real home for seniors who are seeking affordability and a sense of belonging. Friendly interactions from staff members stand out, with particular mentions of Mrs. Cindy and Ms. Kay being kind and personable, helping to shape a positive day-to-day atmosphere.

The Manor is repeatedly described as having a solid, responsive management group and a generally pleasant staff. The praise about the staff isn't casual - it carries with it a sense that people feel seen and cared for. There are accounts of extra care from the staff toward tenants, which helps residents maintain a sense of dignity and comfort. An important logistical plus for many is the fact that the property is across the street from a hospital, offering convenient access to medical services. Residents enjoy their own apartments, with enough freedom to socialize, and there is even a nurse on staff to lend professional support when needed. For many families, the combination of independence, security, and proximity to medical care adds up to an ideal arrangement for aging in place.

Beyond personal experiences, there are strong communal and practical advantages highlighted by several reviewers. People point out that the facility represents a way to support the community by providing a home for those who may otherwise struggle to find affordable housing. Donors are invited to drop off items they no longer need, which speaks to a broader sense of community involvement and mutual aid. The positive notes extend to the everyday friendliness of staff and the general sense that employees are approachable and helpful. Even when relatives and friends live nearby, having a place where your loved one's needs are met, and where neighbors can feel at ease, makes a meaningful difference, and these themes show up repeatedly in the comments.

There's also a recurring appreciation for the practical benefits that come with this kind of senior living arrangement. The presence of a nurse on site, the ease of socializing within a safe apartment environment, and the overall affordability are highlighted as strong positives. The proximity to a hospital is cited as a real convenience, not just for urgent medical needs but for peace of mind. When people talk about what makes a place feel like home, these tangible elements - independence within a supportive framework, accessible healthcare, and a sense of community - are central to their favorable impressions.

However, the tone is not uniformly positive. There are clear fault lines in the experiences described. One reviewer recalls trying to understand why a final warning sticker appeared on a window during a work-related visit, signaling confusion and possible communication gaps. Another mention states that someone would not return calls, hinting at inconsistent communication, which can be frustrating for families seeking timely information about their loved ones. Then there is a more troubling set of claims about staff conduct and operational practices: references to "shady staff" who allegedly misplaced a grandmother's pet deposit, claims of locked rent checks in a drawer, and frequent shutdowns of water and elevators due to construction. These points depict serious concerns about transparency, accountability, and the reliability of essential services.

Even more unsettling are descriptions of access-and-security measures that some visitors found restrictive or obstructive. The reviews describe procedures requiring visitors to call a security system and sign in and out, with the implication that if a relative isn't home or is unconscious, getting in to check on them could be difficult. There are mentions of a system that requires answering a home phone and pressing a button to be let into the building, and even a curfew for residents and guests, along with a sliding door that can be locked in a way that prevents departure in an emergency. These statements suggest a tension between ensuring safety and maintaining familial access, a balance that can significantly impact the experience of residents and their loved ones, especially in time-sensitive or stressful situations.

Taken together, the reviews present a nuanced portrait: this is a place many see as a lifeline and a home, characterized by warmth, care, and practical benefits like affordability, independence, and proximity to medical care. At the same time, there are outward-facing concerns about communication, administrative reliability, and restrictive procedures that warrant careful attention. For anyone considering this community, it would be wise to engage directly with management, ask explicit questions about policies and procedures, and perhaps visit at different times to observe how staff respond in real time. The overarching message is clear: there is much to admire here, but there are also legitimate concerns that deserve scrutiny to ensure the experience aligns with what families and residents expect and need.

This area of Alexandria, Louisiana is a bustling and convenient neighborhood with a variety of amenities within close proximity. There are several reputable physicians and hospitals nearby for any medical needs, as well as places of worship for spiritual support. Enjoy a cup of coffee at one of the local cafes or dine at one of the many restaurants offering different cuisines. Pharmacies are also easily accessible for medication needs. Transportation options are available for getting around the area, and there is a park nearby for outdoor activities. Overall, this neighborhood offers convenience and comfort for seniors looking to settle in the area.

Physicians

• Cenla Children's Clinic (0.2 miles)
• Women's Health Center (0.2 miles)
• Alexandria Cardiology Clinic (0.2 miles)
• Acadian Oral Surgery (0.2 miles)
• Cenla Heart Specialists (0.2 miles)
• LSU Family Practice (0.3 miles)
• Terry C Texada MD (1.6 miles)

Hospitals

• Rapides Women's and Children's Hospital (0.2 miles)
• Caring Choices Of Pineville (1.1 miles)
• Riverside Hospital (2.3 miles)
• Christie St Francis Cabrini Hospital (2.5 miles)
• Alexandria Va Medical Center (2.8 miles)

Places of Worship

• St Francis Xavier Cathedral (0.3 miles)
• Our Lady of Prompt Succor (1.1 miles)
• Pentecostals of Alexandria (1.5 miles)
• Southern Baptist Convention (1.6 miles)
• House Of Kings Omi (1.7 miles)
• Pineville First Church of the Nazarene (1.9 miles)
• Connect Church (2.2 miles)

Cafes

• Tamp & Grind Coffee (0.4 miles)
• A Coffee Shop (1 miles)

Pharmacies

• Sentry Drug (0.5 miles)
• The Pill Box Pharmacy (0.7 miles)
• CVS Pharmacy (0.7 miles)
• Super 1 Foods (2.1 miles)
• Super 1 Foods Pharmacy (2.2 miles)
• Ray's Apothecary Pharmacy (2.3 miles)
• Apothecary Prescription Center (2.3 miles)

Restaurants

• Fatboy's (1.8 miles)
• Mandarin Chinese & Sushi (1.8 miles)
• D and M Snowcones (1.8 miles)
• El Paso Mexican Grill & Bar (1.9 miles)
• Golden Corral (2 miles)
• Outlaw's Barbecue (2.2 miles)
• Spirits Food & Friends (2.2 miles)

Transportation

• Brown's Cab And Shuttle (2.6 miles)

Parks

• Compton Park (2.8 miles)