Naomi Heights Nursing & Rehabilitation Center
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2421 East Texas Avenue, Alexandria, LA 71301
For more information about senior living options: (844) 490-3973
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The staff take very good care of the resident. The resident is turned and changed every two hours as scheduled. The resident's special diet is delivered consistently without fail. CNAs and nurses respond within minutes of being called. The administrator has an open-door policy and is available whenever needed. The reviewer recommends Naomi Heights to others seeking a home for their loved one.
The night staff did not take care of him at all and left him in feces and urine. He was left in feces and urine until morning. He rang for aides but was told there were more clients than him. He only needed assistance to the bathroom. At 11 pm, staff did not know he was there when the family visited. It took 35 minutes for aides to respond. Some aides were sleeping in an empty room. Some aides were watching TV instead of attending residents. The reviewer believes the facility should be shut down due to how residents are treated. The reviewer believes that if he had stayed, he would have died; now he is off hospice and doing better.Naomi Heights appears to be a place of strong contrasts, where the same facility can inspire glowing praise from one family and horror from another. On one hand, a relative who has lived there for two years has nothing but praise for the staff, the routines, and the overall atmosphere. This reviewer emphasizes a steady, attentive level of care that has become a reliable part of daily life. The resident is turned and changed every two hours as scheduled, a routine that the reviewer credits with maintaining comfort and dignity. The diet prescribed for this person is described as being delivered consistently, with no missed meals or deviations. The staff, including certified nursing assistants and nurses, are said to be responsive - "there within minutes" when called, a detail the reviewer highlights as a hallmark of dependable care. And the administrator is noted for maintaining an open-door policy and being available whenever needed, a factor that contributed to a strong sense of accessibility and reassurance for family members. For those seeking a home-like environment for a loved one, this account ends with a confident endorsement: Naomi Heights is a place not to hesitate about calling.
In stark contrast, another reviewer arrives with an entirely opposite impression, labeling Naomi Heights as "the most horrifying nursing home" they've seen. This account centers on a short admission period - about two weeks - after which the family removed their relative from the facility. The night shift is depicted as neglectful and overwhelmed, with the patient left in feces and urine for extended periods and without timely assistance when he rang for help. The reviewer recalls that there were times when aides claimed they were too busy with other clients, leaving the patient to suffer for long stretches. The frustration is sharpened by specific incidents: it reportedly took 35 minutes for help to arrive after a call, and some aides were observed sleeping in an empty room while others appeared distracted, watching television instead of attending to residents. The reviewer emphasizes that these issues occurred during the night, a time when vigilance and rapid response are crucial, and they felt unseen and unheard when attempting to seek help.
This second perspective also notes a troubling lack of awareness on the part of the night staff. When the family member ringed for a nurse at 11 pm, they were told that the staff did not know they were there, which intensified the sense of isolation and neglect. The reviewer describes a day-time period shared with the resident - the reviewer stayed with him throughout the day, while he was on hospice at the time - highlighting a stark difference between the perceived level of care during daylight hours versus the nighttime experience. The overall impression conveyed is one of systemic neglect rather than individual lapses: a facility that at times appears to fail the basic standards of safety, dignity, and timely assistance.
The two reviews together paint a complex picture of Naomi Heights' care environment. The first account emphasizes organization, reliability, and open communication, with a clear routine that centers on the resident's comfort and well-being. The second account underscores the devastating impact of under-resourced night coverage, where delays, neglect, and a perception of insufficient oversight can undermine a resident's dignity and safety. The contrast raises important questions about consistency across shifts, the sufficiency of staffing at night, and how management translates an open-door policy into everyday practice for all residents and their families.
What emerges is a facility with undeniable variability in experience, tied perhaps to staffing patterns, shift leadership, or individual caregiver practices. The praise for prompt assistance and dependable routines suggests that when conditions are right, Naomi Heights can provide attentive, respectful care and a responsive administrative presence. The extreme negative account, however, cannot be ignored, as it highlights scenarios in which residents are left vulnerable and families feel unheard and alarmed. Taken together, these reviews remind prospective families to look beyond general assurances and to seek out current, firsthand observations across different times of day and days of the week.
If you are considering Naomi Heights for a loved one, these accounts suggest a careful, proactive approach. It would be wise to speak with staff and administration while also scheduling multiple visits at different times, including nights, to gauge responsiveness and the actual day-to-day environment. Inquire about turning schedules, dietary management, and how care is coordinated across shifts. Ask about hospice coordination if applicable, and request examples or updated references from current residents and families. Above all, observe how call bells are handled, how quickly help arrives after a request, and whether aides appear engaged and present rather than fatigued or distracted. A facility that can demonstrate consistent performance across day and night - along with transparent communication and visible accountability - will provide a more reliable sense of what Naomi Heights truly offers.
139 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Alexandria International (6 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Naomi Heights Nursing & Rehabilitation Center, located in Alexandria, LA, offers a warm and inviting assisted living community with a range of amenities and care services to meet the unique needs of each resident. The center features a beauty salon for residents to pamper themselves and stay looking their best. Residents can enjoy their favorite shows and movies with cable or satellite TV in the comfort of their own room. Community operated transportation is available for outings and appointments, making it easy for residents to explore the surrounding area.
For those who wish to stay connected and engaged, there is a computer center equipped with high-speed internet access. The dining room provides delicious meals served in a restaurant-style setting, accommodating special dietary restrictions as needed. The fitness room promotes an active lifestyle, while the gaming room offers opportunities for entertainment and socialization.
Outside, residents can relax in the beautiful garden or make use of the outdoor space for activities and gatherings. Housekeeping services ensure a clean and comfortable environment, while move-in coordination helps make the transition smooth for new residents. Each room is fully furnished with private bathrooms for convenience and privacy.
Transportation arrangement is available for non-medical needs as well as doctors' appointments. A wellness center provides support and resources for residents' overall health and well-being. Wi-Fi/high-speed internet is accessible throughout the community so residents can stay connected with loved ones.
The care services at Naomi Heights include 24-hour call system and supervision to ensure safety at all times. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by trained staff members. Special attention is given to diabetic residents through diabetes diets, while meal preparation and medication management are offered to promote optimal health.
A mental wellness program supports emotional well-being, while concierge services are available to assist residents with any additional needs they may have. Planned day trips offer opportunities for exploration and socialization outside of the community, while resident-run activities allow individuals to participate and contribute in meaningful ways. Scheduled daily activities ensure there is always something engaging happening within the community.
Naomi Heights is conveniently located near several cafes, parks, pharmacies, physicians, restaurants, places of worship, and hospitals, providing convenience and accessibility for residents and their families. With its range of amenities and care services, Naomi Heights Nursing & Rehabilitation Center strives to create a comfortable and fulfilling environment for all residents.
Naomi Heights Nursing & Rehabilitation Center is located at 2421 East Texas Avenue, Alexandria, LA 71301 in Rapides Parish, Louisiana
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Outdoors
Outdoor
