2421 East Texas Avenue, Alexandria, LA 71301
For more information about senior living options: (866) 208-4318
Overall Review of Naomi Heights Nursing & Rehabilitation Center
Pros
The Belle Grand tour is absolutely amazing and beautiful inside.- The mother will love the move to the new place.
- Naomi Heights provides attentive care, with residents turned and changed every two hours as scheduled.
- The special diet at Naomi Heights is delivered consistently without fail.
- CNAs and nurses are there within minutes of being called.
- The administrator at Naomi Heights has an open-door policy and is available at any time.
Cons
The reviewer would not recommend the nursing home to anyone, citing poor care.- The mother was often sick and left without consent, with no one contacting the family.
- The apartment provided had no seating or sleeping space.
- The night crew did not take care of the resident, leaving him in feces and urine and delaying assistance.
- Some aides were sleeping or watching TV instead of attending to residents.
- The staff were rude.
- The facility should be shut down due to the way residents are treated.
- Leaving the facility led to the relative's improvement, implying the care there was harmful.
Review
Naomi Heights Nursing & Rehabilitation Center in Alexandria is best suited for families that prize a refreshed, attractive interior and a visible, accessible administrator, with the expectation that daytime care will be attentive and routine tasks, like daily turning, meals, and basic hygiene, are reliably managed. The setting itself can feel welcoming and up-to-date, which matters for both residents and visiting family members. This community can work well for residents who need moderate assistance and whose families are able to stay engaged, monitor care, and advocate when needed. It is not the strongest fit for those whose loved ones require robust, consistent 24/7 supervision or for families unwilling to engage in ongoing oversight to ensure care standards are met. In short, Naomi Heights delivers on ambiance and daytime responsiveness, but care quality appears uneven enough to demand vigilant ongoing oversight.
Alternative options should be considered for families prioritizing consistently excellent night staffing, zero-tolerance for delays in assistance, or a proven safety record. If the decision hinges on night-time reliability and long-tenured, crisis-ready support, a facility with stronger overnight coverage and lower caregiver turnover may be a better match. Prospective residents with high fall risk, complex medical needs, or frequent incontinence episodes should compare available facilities against state inspection histories and third-party reviews to identify locations with demonstrated consistency across all shifts. In other words, the ambiance alone cannot compensate for gaps in around-the-clock care or the potential for delayed responses after hours.
Among Naomi Heights’ stated advantages, the most persuasive is the perceived quality of the environment and the tangible care routines available during daytime hours. One review highlights a newly refreshed interior as a compelling draw, and another points to a consistently delivered special diet and rapid response when called upon. When staff members are praised for timely interventions and the administrator is described as openly accessible, these factors create a foundation of trust and communication that families value during transitions. A modern physical plant reduces the daily friction of living in a center environment, and dependable meal planning and dietary accommodations are essential for residents with specific nutritional needs. Taken together, these elements materially improve day-to-day living for residents and provide families with concrete touchpoints for ongoing dialogue.
However, the weight of the negative experiences cannot be ignored. Several reviews describe severe lapses in care, including neglectful night coverage, unattended needs, and unsanitary conditions. Instances of being left in feces or urine, hours-long waits for assistance, and aides appearing disengaged or asleep during night shifts are not minor concerns; they strike at the heart of resident safety and dignity. A few family voices recount miscommunication and a startling disconnect between what families are told and what is observed. When weighed against the positive notes, these accounts signal a pattern that can jeopardize a resident’s wellbeing, particularly for those with complex medical histories or limited mobility. The risk of inconsistent attention, especially after hours, poses a meaningful threat to safety and overall quality of life.
This is not a facility to treat as a passive option. The decisive approach hinges on rigorous, proactive oversight. Families leaning toward Naomi Heights should insist on concrete, scheduled care-plan confirmations, and should demand access to daily care logs, incident reports, and direct conversations with the night shift supervisor in addition to the administrator. The administrator’s open-door policy is a real asset; use it to set expectations, establish escalation channels, and request quarterly reviews of care quality with management. Prospective residents and families can also request unannounced visits, observe how staff interact with residents during every shift, and verify staffing levels at different times of day. A candid, up-front assessment of whether the current care team reliably meets night-time needs is essential before making a commitment.
In the end, Naomi Heights represents a mixed-value choice that rewards families prioritizing a fresh, comfortable environment and proactive daytime care with a willingness to actively police care across all shifts. For those who must have consistent, high-quality overnight supervision and seamless, transparent communication about all aspects of care, alternatives with stronger track records on safety and staffing should be pursued more aggressively. The practical verdict is clear: this community can be a good fit for some families, provided there is a structured plan for ongoing oversight, explicit requests for care documentation, and a candid acknowledgment that care quality can vary by shift. Without that proactive framework, the risks identified in multiple reviews outweigh the aesthetic and daytime-care advantages.
139 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Alexandria International (6 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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