Mountain Valley Rest Home

Pros

• The residents are well taken care of, and the staff goes above and beyond to meet their needs.
• The facility has been good to the reviewer.
• The floor staff never stop and care for each resident as if they are family.
• The place is great, clean, and staffed by friendly, caring people.
• A nurse testifies that caregiving is a labor of love and that the staff truly cares for the residents.
• The reviewer would recommend the facility to anyone seeking therapy for a loved one.

Cons

• The administrator is horrible and unfit to care for elders.
• Residents are belittled and degraded by staff, with only a privileged circle in favor.
• Residents do not receive the care they need and deserve, and issues are often swept under the rug.
• The food is described as unfit for animals.
• Residents are medicated to the point of sleeping most of the day.
• The facility is neglectful and not clean.
• Staff are rude and neglect patients; the place is repeatedly labeled the worst.
• A relative died from sepsis attributed to neglectful care at the facility.

Review

The collection of reviews paints a deeply mixed portrait of this facility. On one hand, there are longtime residents and family members who speak warmly of the care, the people, and the sense of home the place can provide. They emphasize that the residents are well taken care of, that staff routinely go above and beyond to meet needs, and that the facility has, at times, felt like a place that truly looks after its people. One reviewer who identifies as a nurse describes the floor staff as tireless and caring, treating each resident like family, and recalls moments of connection that illustrate a labor of love. For them, the heart of the place lies with dedicated workers who stay long enough to form meaningful bonds, and who, even on the busiest days, manage to bring a little light to the residents' lives. A handful of other reviewers echo that sentiment, praising the caring atmosphere, the sense of community, and the belief that, when things click, the facility can be a very good home for therapy and daily living.

There are also frequent positive notes about tangible positives: cleanliness and maintenance, a focus on therapy, and staff who remember residents' lives and families. Several reviewers commend the facility for being clean and well-kept, with remarks about pleasant environments and a notable attention to hygiene. The praise isn't just about "feel" - it centers on practical aspects like therapy for hip injuries and the presence of staff who genuinely care for residents, sometimes going out of their way to share photos, memories, and conversations that help residents feel seen. Some residents or families say that the place smells clean and that the overall environment supports the rehabilitation and comfort of those staying there. A number of voices stress that there are many workers who have stayed for years, implying a stable, experienced caregiving team.

But the other side of the narrative is stark and persistent. A large portion of the reviews describe neglect, mismanagement, and a troubling pattern of harm or fear about harm. Specific accusations include daily neglect of loved ones, severe safety lapses such as falls with head injuries, and long-lasting injuries that went untreated for days. Some reviewers present documentary-like concerns - photographs with dates of injuries, instances of falls, and a sense that urgent issues were not promptly addressed. There are alarm bells about the administrator and leadership, with repeated statements that the administrator is not meeting residents' or staff's needs, that there is belittling and degradation of residents and staff, and that problems are "swept under the rug" rather than addressed. The sense from these accounts is one of transparency being lacking, with rumors of cover-ups and a climate that discourages reporting problems. One reviewer even mentions a call for public protest to demand action from the company, underscoring the intensity of frustration in the community.

The criticisms extend to daily care practices and nutrition. Several reviewers describe the food as unfit for animals and express concern about the meals and overall dietary care. The treatment of residents who can't advocate for themselves - whether due to disability or cognitive decline - emerges as a central fear: some families feel their loved ones are medicated to sleep or restrained from achieving basic mobility or activity. The quality of care is described as uneven, with some residents receiving little attention when issues are reported, and others experiencing a pattern of neglect or disrespect. There are also reports of negative experiences among staff, including claims that employees are treated poorly by leadership, that good workers were forced to quit, and that staff morale and turnover have significant effects on resident care.

Amid the polarized views, there are still bright windows of consistency: some reviews highlight instances where residents received kind, compassionate care and where families were reassured by positive interactions. A few accounts celebrate the facility's ability to support therapy and recovery, and some families recount successful outcomes or improvements in their loved ones' conditions. There is also a recurring theme of staff who are passionate about their work, who try to create moments of connection, and who, even when the environment is challenging, push to do right by residents. The personal testimony from the nurse Myra Wright, who describes witnessing daily acts of care, inclusion, and humanity, provides a counterpoint to the most severe criticisms and reminds readers that dedicated professionals are present within the building.

In sum, the facility is described as a place with real strengths and real vulnerabilities. For some residents and families, it has been a home where care is thoughtful, staff are kind, and the environment supports healing and daily comfort. For others, it has been a source of fear, frustration, and trauma, with serious concerns about neglect, safety, cleanliness, and management. The range of experiences suggests an institution whose quality varies by moment, by department, and by leadership, leaving prospective families with a need for careful, direct assessment. If you are considering placement, it may be wise to visit with multiple families, speak to current residents and staff, review recent inspection or state reports, and weigh the balance of care quality, safety, and administrative responsiveness to ensure you choose the best possible fit for your loved one.

This area of Salyersville, Kentucky offers convenient access to essential services such as pharmacies, restaurants, physicians, places of worship, hospitals, transportation options, and parks. With multiple pharmacies located within close proximity, seniors can easily access their medications and medical needs. Nearby dining options include familiar chains like McDonald's and Subway, as well as local favorites like Mi Hacienda Mexican Grill. The presence of reputable medical centers such as Salyersville Medical Center and Highlands Health System ensures quality healthcare is readily available. Furthermore, the area boasts a variety of religious institutions for spiritual fulfillment. Additionally, the nearby recreational facilities like Kiwanis Trail Paintsville Lake are perfect for enjoying nature and staying active. Overall, this part of Salyersville offers a mix of convenience, amenities, and healthcare resources that make it an attractive option for seniors looking to settle in a welcoming community.

Pharmacies

• Hope Family Pharmacy (0 miles)
• Heritage Pharmacy (0.1 miles)
• Garry's Pharmacy (0.3 miles)
• Hope Family Medical Center (0.9 miles)
• Medicine Cabinet Pharmacy (14.5 miles)
• Mountain Apothecary (14.6 miles)
• Food City Pharmacy (15.5 miles)

Restaurants

• McDonald's (0.5 miles)
• Little Caesars Pizza (0.6 miles)
• Lee's Famous Recipe Chicken (0.6 miles)
• Wendy's (0.7 miles)
• Subway (0.7 miles)
• Mi Hacienda Mexican Grill (0.9 miles)
• KFC (14 miles)

Physicians

• Salyersville Medical Center (0.7 miles)
• Highlands Health System (0.9 miles)
• Bayes Kevin DO (14.5 miles)
• Paintsville Pediatrics (14.6 miles)
• Appalachian Family Medicine (14.7 miles)
• Childrens Center Dr Khattab (14.7 miles)
• Hometown Family Care (14.8 miles)

Places of Worship

• Tip Top United Baptist Church (0.9 miles)
• Southern Baptist Convention (0.9 miles)
• Salyersville Trinity Full Gospel (1 miles)
• New Life Worship Center (2.4 miles)
• New Generation Worship Center (3.5 miles)
• Southern Baptist Convention (3.6 miles)
• Big Lick Church of God (4.5 miles)

Hospitals

• Highlands Regional Medical Center (0.9 miles)
• Asthma & Allergy Center (1.2 miles)
• Paul B Hall Regional Medical Center Wound Healing Center (14.4 miles)
• Highlands Regional Medical Center (15.8 miles)

Transportation

• U-Haul Moving & Storage (8.5 miles)
• Csx (15 miles)
• U-Haul Neighborhood Dealer (16.3 miles)

Parks

• Kiwanis Trail Paintsville Lake (12.2 miles)
• Paintsville Recreation Center (15 miles)
• Morgan County Fairgrounds (16.1 miles)